Job Description: After-Sales Service Coordinator
We are seeking a rigorous and organized After-Sales Service Coordinator to join our team. In this pivotal role, you will orchestrate the flow of information and logistical solutions between our retail locations, suppliers, and internal departments (specifically our Ceramic and Plumbing divisions).
...
Your Mission
As the central point of contact for complex problem-solving, your responsibilities go beyond simply answering inquiries. You will coordinate corrective actions to ensure the operational efficiency of our after-sales ecosystem.
Advantages
Employment Details
Position Type: Permanent, Full-time
Location: Ville Saint-Laurent
Work Model: 100% On-site
Salary: $55,000 to $60,000 per year
Schedule & Work-Life Balance
Flexible Hours: Choose between 7:30 AM – 4:00 PM or 8:00 AM – 4:30 PM.
Breaks: 30-minute lunch and two 15-minute breaks daily.
Holiday Closure: The company is closed between Christmas and New Year’s Day.
Benefits & Perks
Insurance: Comprehensive health benefits package available after 3 months.
Retirement: RRSP program included.
Vacation: * 3 weeks after 1 year of service (pro-rated for the first year).
Note: Priority is given to the two-week Construction Holiday period (based on seniority).
Environment: A great team culture with free parking available on-site.
Growth: Real opportunities for internal advancement.
Responsibilities
Key Responsibilities
Operational Liaison: Act as the central pivot between retail boutiques, sales representatives, suppliers, and the head office.
Logistics Management: Coordinate merchandise returns, schedule pickups and deliveries within the system, and ensure rigorous inventory tracking.
Technical Administration: Manage data entry within SAP, create replacement orders, adjust existing orders, and perform price validations.
Case Resolution: Take full ownership of complaint analysis and follow-up (shipping errors, defective products, delays) by collaborating closely with Purchasing and Shipping departments.
Performance Monitoring: Maintain an up-to-date intervention log and ensure timely, effective communication across all departments (Sales, Marketing, and Logistics).
Qualifications
Job Requirements
Experience: Proven track record in a coordination or service-oriented role with a strong administrative component.
Systems Proficiency: Proficiency in MS Office Suite; mastery of SAP is considered a major asset.
Language Skills: Full professional fluency in French and English (both written and spoken).
Industry Expertise: Previous experience or knowledge in the plumbing or ceramics industries is highly valued.
Candidate Profile: * Outstanding organizational skills and meticulous attention to detail.
Proven ability to manage shifting priorities and perform effectively under pressure.
Summary
If you do not yet have a profile with Randstad and are interested in this position, we invite you to contact us directly:
By Email: Send your CV to maria.gaglione@randstad.ca or elise.belzile@randstad.ca.
Randstad Ville Saint-Laurent
Maria & Elise
Phone: 514.332.1055
We look forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Job Description: After-Sales Service Coordinator
We are seeking a rigorous and organized After-Sales Service Coordinator to join our team. In this pivotal role, you will orchestrate the flow of information and logistical solutions between our retail locations, suppliers, and internal departments (specifically our Ceramic and Plumbing divisions).
Your Mission
As the central point of contact for complex problem-solving, your responsibilities go beyond simply answering inquiries. You will coordinate corrective actions to ensure the operational efficiency of our after-sales ecosystem.
Advantages
Employment Details
Position Type: Permanent, Full-time
Location: Ville Saint-Laurent
Work Model: 100% On-site
Salary: $55,000 to $60,000 per year
Schedule & Work-Life Balance
Flexible Hours: Choose between 7:30 AM – 4:00 PM or 8:00 AM – 4:30 PM.
Breaks: 30-minute lunch and two 15-minute breaks daily.
Holiday Closure: The company is closed between Christmas and New Year’s Day.
Benefits & Perks
Insurance: Comprehensive health benefits package available after 3 months.
Retirement: RRSP program included.
...
Vacation: * 3 weeks after 1 year of service (pro-rated for the first year).
Note: Priority is given to the two-week Construction Holiday period (based on seniority).
Environment: A great team culture with free parking available on-site.
Growth: Real opportunities for internal advancement.
Responsibilities
Key Responsibilities
Operational Liaison: Act as the central pivot between retail boutiques, sales representatives, suppliers, and the head office.
Logistics Management: Coordinate merchandise returns, schedule pickups and deliveries within the system, and ensure rigorous inventory tracking.
Technical Administration: Manage data entry within SAP, create replacement orders, adjust existing orders, and perform price validations.
Case Resolution: Take full ownership of complaint analysis and follow-up (shipping errors, defective products, delays) by collaborating closely with Purchasing and Shipping departments.
Performance Monitoring: Maintain an up-to-date intervention log and ensure timely, effective communication across all departments (Sales, Marketing, and Logistics).
Qualifications
Job Requirements
Experience: Proven track record in a coordination or service-oriented role with a strong administrative component.
Systems Proficiency: Proficiency in MS Office Suite; mastery of SAP is considered a major asset.
Language Skills: Full professional fluency in French and English (both written and spoken).
Industry Expertise: Previous experience or knowledge in the plumbing or ceramics industries is highly valued.
Candidate Profile: * Outstanding organizational skills and meticulous attention to detail.
Proven ability to manage shifting priorities and perform effectively under pressure.
Summary
If you do not yet have a profile with Randstad and are interested in this position, we invite you to contact us directly:
By Email: Send your CV to maria.gaglione@randstad.ca or elise.belzile@randstad.ca.
Randstad Ville Saint-Laurent
Maria & Elise
Phone: 514.332.1055
We look forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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