Sales Support Specialist

We are seeking a highly organized and proactive Sales Support Specialist to support a Retail National Account in partnership with a Sales Professional. This role plays a critical part in managing the full sales lifecycle—from bid development to contract execution—ensuring accuracy, compliance, and responsiveness throughout. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional attention to detail, and possess strong customer-facing communication skills.


Location: Brampton, Ontario (Remote role)

Advantages
• 6-month contract
• Monday to Friday
• Remote position

When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.

Responsibilities
Key Responsibilities
- Collaborate with Sales Professionals to develop bids, proposals, and contract documentation, including RFPs/RFIs and QBRs
- Translate job requirements from sales, engineering, or project management into formal quotations and proposals using approved products and formats
- Interpret and analyze business documents such as terms and conditions and technical procedures
- Ensure SOX compliance and adherence to internal policies when preparing documentation for both company and the customer
- Enter orders accurately into Oracle Fusion ERP system
- Respond to customer inquiries regarding contracts, invoicing, site surveys, regulatory requirements, and account details
- Support day-to-day sales activities, driving timely resolution and maintaining high responsiveness
- Coordinate with field teams to ensure timely and accurate delivery of contracts and RFPs
- Liaise with service dispatch centers (CRC/RDC) to resolve customer issues and escalate when necessary
- Prepare job booking packages, including subcontractor quote verification and review of non-standard PO/contract terms with National Account Manager and Legal
- Participate in internal and customer-facing meetings and conference calls to address account needs
- Perform other duties as assigned

Qualifications
Education:
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree in Business, Marketing, or a technical field preferred
Experience & Skills:
- Proven ability to work directly with demanding customers with professionalism and poise
- Strong keyboarding and typing skills with high accuracy and attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook); Smartsheet experience a plus
- Ability to manage multiple priorities and deadlines effectively
- Excellent written and verbal communication skills with sound judgment
- Familiarity with systems (e.g., BaaN) or ability to learn quickly
- Strong organizational skills and work ethic
- Ability to perform under pressure and maintain composure
- Demonstrated success in customer relations, presentations, and sales support
- In-depth product knowledge of integrated systems and the security industry
- Self-motivated with a keen eye for detail
- Reliable attendance and punctuality are essential

Summary
If you’re interested in the Sales Support Specialist, please apply online at www.randstad.ca. Qualified candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.