Salesforce Architect

In this high-visibility, technical leadership role, you will oversee the day-to-day operations and multi-year architecture roadmaps for enterprise Salesforce applications. Acting as the principal technical resource, you will partner closely with business stakeholders, product owners, and contact center teams to design scalable, secure, and maintainable architectures that align with governance standards and minimize technical debt. You will lead technical design sessions, establish data and security models, drive Service Cloud Voice and AI-powered contact center innovations, and mentor onshore/offshore engineering teams through package-based DevOps deployments and Agile delivery cadences.


Duration: 6-Month Contract (Full-time engagement)



Advantages
Enterprise Technical Scope: Serve as the principal technical authority guiding end-to-end architecture governance across multiple lines of business.

Modern Contact Center & AI Stack: Lead hands-on architectural implementations combining Service Cloud Voice, telephony integrations, and modern AI capabilities (generative AI, agent assist, summarization).

High-Impact Governance & Mentorship: Drive release management practices (CI/CD, package-based deployments) while providing technical oversight and mentorship to global delivery teams.

Balanced Architecture & Operations Role: Combine strategic roadmap design and high/low-level documentation with hands-on root-cause analysis for complex production environments.



Responsibilities
Solution Architecture & Platform Governance: Design end-to-end scalable solutions across Sales Cloud and Service Cloud platforms; establish data models, sharing strategies, security frameworks, and API integration patterns.

Voice, AI & Engagement Capabilities: Lead the implementation, enhancement, and integration of Service Cloud Voice solutions, telephony systems, AI-powered agent productivity tools, and foundational Marketing Cloud touchpoints.

Technical Leadership & Mentorship: Serve as the subject matter expert on Apex, LWC, Flows, and platform integrations; provide technical guidance and code/design review oversight to onshore and offshore engineers.

DevOps & Release Management: Drive CI/CD pipelines, package-based deployments, and source control practices using Git, Jenkins, or Bitbucket.

Operations & Agile Delivery: Perform root-cause analysis for complex production defects, collaborate with QA teams on test automation, and actively participate in Agile (Scrum/Kanban) ceremonies.



Qualifications
Ecosystem & Architect Depth: 10+ years of overall experience within enterprise platforms and the Salesforce ecosystem, with at least 4 to 5+ years operating successfully in a dedicated Salesforce Architect role.

Service Cloud Voice Requirement: Hands-on, proven experience implementing, configuring, and supporting Service Cloud Voice and telephony platform integrations.

Core Development & Integration: Expert proficiency in Apex, LWC, Flows, platform security, and designing enterprise integrations using REST/SOAP APIs, event-driven architectures, and middleware (e.g., Talend, Informatica).

DevOps Pipelines: Strong practical knowledge of Git-based version control, package-based deployments, and automated CI/CD release tools (Jenkins, Bitbucket).

Marketing Platform Awareness: Functional familiarity with Marketing Cloud (MC) and Marketing Cloud Personalization (MCP) capabilities.

Leadership & Communication: Exceptional stakeholder management, communication, and presentation skills to bridge complex technical solutions with executive business goals.

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical field.

Preferred Assets & Nice-to-Haves
Active Salesforce credentials: Application Architect and/or System Architect certifications.

Hands-on experience with Salesforce AI capabilities, including Agentforce, Einstein AI, or generative AI frameworks.

Demonstrated track record operating within large-scale, complex enterprise environments.



Summary
If you are a tech-savvy Salesforce Architect who pairs 10+ years of Salesforce ecosystem experience with mandatory Service Cloud Voice mastery, deep Apex/LWC expertise, and strong enterprise governance skills, this 6-month contract opportunity is an ideal next step. Bring your architectural design precision, AI implementation vision, and collaborative technical leadership to our client's team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.