As a Senior Business Analyst/Operational Process Analyst, you will play a key role in maintaining sound process management to help the team achieve service objectives and meet the expectations of our clients and partners. You will be responsible for documenting and maintaining all processes, creating manuals and guidelines for staff, and establishing a central repository for knowledge assets. You will analyze existing workflows to identify areas for harmonization and improvement, and formulate recommendations to streamline and enhance processes.
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Advantages
100% remote position.
11-month contract until the end of June 2026.
Opportunity to work on innovative projects in the field of business analysis and operational processes.
Collaboration with cross-functional teams and internal stakeholders.
Dynamic and stimulating work environment.
Participation in the transformation and evolution of technological solutions.
Responsibilities
Coordinate with the IT department to ensure tools and technology systems align with process requirements.
Maintain rigorous process management to help the team achieve service objectives and meet client and partner expectations.
Inform leadership of process changes and ensure all staff are trained on new procedures.
Review existing workflows to identify areas for harmonization and improvement, then recommend solutions to streamline and optimize operations.
Document and update all processes, creating manuals and guidelines for staff.
Help resolve complex problems and identify improvement opportunities within the team.
Implement quality control measures to ensure all processes meet required standards.
Track the performance of established processes using metrics, evaluate effectiveness, and make adjustments as needed.
Partner with leadership to plan and develop training materials and skill-building resources.
Qualifications
Strong interpersonal and communication skills.
Positive attitude toward change with a commitment to excellence and efficiency.
Ability to challenge existing processes to drive continuous improvement.
Experience in advisory roles and process analysis.
Proven capacity to work under pressure and manage ambiguity.
Advanced proficiency in Microsoft Office (Excel), Miro, SharePoint, and related tools.
Active listening skills to foster open dialogue and encourage diverse viewpoints.
Strong analytical skills with attention to detail.
Ability to clearly and concisely articulate ideas, ensuring all participants understand goals and outcomes.
Mastery of technical terminology and the ability to translate complex information effectively.
Proactive and creative approach to working independently.
Autonomy, resourcefulness, and strong organizational skills in a small-team environment.
Summary
On behalf of our client, we are seeking a Senior Business Analyst/Operational Process Analyst for a 100% remote position. This 11-month contract, until the end of June 2026, requires full proficiency in both French and English. The ideal candidate will work closely with the process leader to redesign processes and associated documentation. You will be responsible for providing a high level of service and support to seven distinct units within our dealer services operations group.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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As a Senior Business Analyst/Operational Process Analyst, you will play a key role in maintaining sound process management to help the team achieve service objectives and meet the expectations of our clients and partners. You will be responsible for documenting and maintaining all processes, creating manuals and guidelines for staff, and establishing a central repository for knowledge assets. You will analyze existing workflows to identify areas for harmonization and improvement, and formulate recommendations to streamline and enhance processes.
Advantages
100% remote position.
11-month contract until the end of June 2026.
Opportunity to work on innovative projects in the field of business analysis and operational processes.
Collaboration with cross-functional teams and internal stakeholders.
Dynamic and stimulating work environment.
Participation in the transformation and evolution of technological solutions.
Responsibilities
Coordinate with the IT department to ensure tools and technology systems align with process requirements.
Maintain rigorous process management to help the team achieve service objectives and meet client and partner expectations.
...
Inform leadership of process changes and ensure all staff are trained on new procedures.
Review existing workflows to identify areas for harmonization and improvement, then recommend solutions to streamline and optimize operations.
Document and update all processes, creating manuals and guidelines for staff.
Help resolve complex problems and identify improvement opportunities within the team.
Implement quality control measures to ensure all processes meet required standards.
Track the performance of established processes using metrics, evaluate effectiveness, and make adjustments as needed.
Partner with leadership to plan and develop training materials and skill-building resources.
Qualifications
Strong interpersonal and communication skills.
Positive attitude toward change with a commitment to excellence and efficiency.
Ability to challenge existing processes to drive continuous improvement.
Experience in advisory roles and process analysis.
Proven capacity to work under pressure and manage ambiguity.
Advanced proficiency in Microsoft Office (Excel), Miro, SharePoint, and related tools.
Active listening skills to foster open dialogue and encourage diverse viewpoints.
Strong analytical skills with attention to detail.
Ability to clearly and concisely articulate ideas, ensuring all participants understand goals and outcomes.
Mastery of technical terminology and the ability to translate complex information effectively.
Proactive and creative approach to working independently.
Autonomy, resourcefulness, and strong organizational skills in a small-team environment.
Summary
On behalf of our client, we are seeking a Senior Business Analyst/Operational Process Analyst for a 100% remote position. This 11-month contract, until the end of June 2026, requires full proficiency in both French and English. The ideal candidate will work closely with the process leader to redesign processes and associated documentation. You will be responsible for providing a high level of service and support to seven distinct units within our dealer services operations group.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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