Senior Change Manager - OSFI E21 - Capital Market96188-1

You will be responsible for planning and executing the change strategy, providing rigorous challenge and guidance to the First Line business implementation teams, and ensuring alignment across front, middle, and back-office functions. Your primary focus will be on managing the people, process, and cultural impacts stemming from the new Operational Risk and Resilience framework.


Advantages
Critical Regulatory Program: Lead a high-visibility, mandatory regulatory initiative (OSFI E-21) with direct exposure to Executive and Board-level reporting.
Second Line Mandate: Operate in an independent oversight capacity, allowing you to provide objective challenge and drive best practices in risk management and governance.
Strategic Impact: Directly influence the operational resilience and risk posture across all core Capital Markets business lines (Global Markets, Corporate Banking, Investment Banking).
Specialized Expertise: This role positions you at the intersection of regulatory change, operational risk, and change management—a highly valuable and in-demand skill set in the financial sector.
Fast-Paced Environment: Thrive in a dynamic setting that requires rapid adaptation, clear decision-making, and consensus-building across diverse stakeholder groups.


Responsibilities
Regulatory Change & Oversight (Second Line)
Lead the design and delivery of the overarching change management strategy specific to the implementation of OSFI E-21, including impact analysis, training strategy, and readiness assessments.
Provide objective, independent oversight and effective challenge to the First Line of Defense activities related to E-21 process and control implementation.
Ensure that new Operational Risk and Operational Resilience controls are embedded within the day-to-day activities of Capital Markets.
Operational Risk Management
Facilitate and provide independent oversight of the Risk Control Self Assessment (RCSA) process, ensuring the accurate identification, assessment, and measurement of operational risks in compliance with E-21.
Actively support operational risk mitigation and control monitoring activities across affected business units.
Ensure alignment between the E-21 Change Program and the firm's broader Operational Risk Management Framework (ORMF).
Stakeholder Management & Reporting
Partner effectively with senior stakeholders across Global Markets, Corporate Banking, Investment Banking, Compliance, Risk (Second Line), and Technology.
Design and deliver clear, concise, and executive-level reporting on change progress, adoption metrics, compliance status, and the effectiveness of new controls.
Manage change resistance and foster a culture of heightened operational resilience and risk accountability.


Qualifications
Must Have Requirements:
Experience: 8-10+ years of progressive Change Management experience, ideally managing complex, cross-functional programs.
Regulatory Expertise: In-depth, demonstrated knowledge of OSFI E-21 regulatory requirements (Operational Risk Management and Resilience).
Industry: Significant experience working within Capital Markets (e.g., Global Markets, Corporate Banking, Investment Banking).
Risk Profile: Strong, applied understanding of Operational Risk principles, specifically having operated in a Second Line oversight/challenge capacity (e.g., RCSA validation, control framework review).
Soft Skills: Proven ability to drive strong stakeholder management and communicate clearly and concisely in a high-pressure, regulatory environment.

Nice to Have:
Change Management certification (e.g., PROSCI, ACMP).
Prior experience in an Audit function focused on Capital Markets or Operational Risk.
Proven experience managing large-scale, enterprise-wide regulatory change programs (e.g., Basel, LIBOR, etc.).


Summary
This is a critical, senior-level mandate for a Change Manager who is an expert in OSFI E-21 and Operational Risk Oversight within a sophisticated Capital Markets setting. If you possess the required technical knowledge and the gravitas to provide effective, independent challenge in a Second Line capacity, we encourage you to apply. This role offers the chance to make a lasting, tangible impact on the firm's operational resilience framework


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.