The Senior Change Manager will design and deliver comprehensive change management strategies supporting adoption across Personal & Business Banking. This role requires deep experience in people-focused change, strong facilitation skills, and the ability to influence stakeholders from frontline teams to senior leaders.
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You will develop and execute PCM strategies, conduct assessments, build engagement plans, and lead delivery of change activities to minimize resistance and ensure strong employee readiness.
The details of this role that will help you decide if it’s the right move for you…
Location: Toronto, ON (Hybrid)
Competitive Rate
Duration: 9 months (Possibility of Extension)
Global opportunities for professional growth and development
Advantages
• Well known and reputable financial company
• Good opportunity to grow within a large financial institution
• 9 month contract
• Hybrid - 2 days per week (Tuesday and Wednesday) + every third Friday. Must be flexible to attend additional in-person sessions as required by the program.
• Schedule: 9-5 Monday to Friday 37.5hrs
Responsibilities
• Develop and execute end-to-end People Change Management strategies and tactical plans
• Conduct impact assessments, stakeholder analyses, and readiness assessments
• Collaborate with PMs, Business SMEs, and internal partners to ensure alignment
• Lead engagement activities:
Town halls
Focus groups
Leadership updates
Frontline presentations
• Create and deliver change materials (playbacks, communication content, presentations)
• Monitor adoption and identify mitigation strategies to reduce change resistance
• Support successful implementation across multiple concurrent initiatives
• Act as a primary conduit between project teams and frontline employees
Qualifications
Must Have Requirement:
10+ years in People Change Management – focused on end-user adoption, not project or technology management.
Proven ability to develop PCM strategies and actionable tactical plans.
Hands-on experience executing change (e.g., delivering engagement sessions, presenting to senior leaders and frontline staff).
Pro-Sci is a non-negotiable
Experience supporting change within large, transformational programs
Ability to support multiple concurrent initiatives (2–3+)
Nice to Have:
Financial services industry background
Previous banking Experience
Soft Skills:
Acts like an owner; proactive and accountable.
Strong problem-solving and decision-making skills.
Ability to work independently with minimal handholding.
Excellent relationship-building and influencing skills.
Summary
If this role sounds like a good fit for you, please APPLY ONLINE at www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
The Senior Change Manager will design and deliver comprehensive change management strategies supporting adoption across Personal & Business Banking. This role requires deep experience in people-focused change, strong facilitation skills, and the ability to influence stakeholders from frontline teams to senior leaders.
You will develop and execute PCM strategies, conduct assessments, build engagement plans, and lead delivery of change activities to minimize resistance and ensure strong employee readiness.
The details of this role that will help you decide if it’s the right move for you…
Location: Toronto, ON (Hybrid)
Competitive Rate
Duration: 9 months (Possibility of Extension)
Global opportunities for professional growth and development
Advantages
• Well known and reputable financial company
• Good opportunity to grow within a large financial institution
• 9 month contract
• Hybrid - 2 days per week (Tuesday and Wednesday) + every third Friday. Must be flexible to attend additional in-person sessions as required by the program.
• Schedule: 9-5 Monday to Friday 37.5hrs
Responsibilities
...
• Develop and execute end-to-end People Change Management strategies and tactical plans
• Conduct impact assessments, stakeholder analyses, and readiness assessments
• Collaborate with PMs, Business SMEs, and internal partners to ensure alignment
• Lead engagement activities:
Town halls
Focus groups
Leadership updates
Frontline presentations
• Create and deliver change materials (playbacks, communication content, presentations)
• Monitor adoption and identify mitigation strategies to reduce change resistance
• Support successful implementation across multiple concurrent initiatives
• Act as a primary conduit between project teams and frontline employees
Qualifications
Must Have Requirement:
10+ years in People Change Management – focused on end-user adoption, not project or technology management.
Proven ability to develop PCM strategies and actionable tactical plans.
Hands-on experience executing change (e.g., delivering engagement sessions, presenting to senior leaders and frontline staff).
Pro-Sci is a non-negotiable
Experience supporting change within large, transformational programs
Ability to support multiple concurrent initiatives (2–3+)
Nice to Have:
Financial services industry background
Previous banking Experience
Soft Skills:
Acts like an owner; proactive and accountable.
Strong problem-solving and decision-making skills.
Ability to work independently with minimal handholding.
Excellent relationship-building and influencing skills.
Summary
If this role sounds like a good fit for you, please APPLY ONLINE at www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
