Are you a customer service professional known for your independence and ability to take initiative? Are you looking for a challenging and stable position within a growing family business? This is the opportunity for you! Our client, a leader in the food distribution industry, is looking for a Senior Customer Service Agent to strengthen their team. The ideal candidate should be a "plug and play" professional who won't require close supervision. This is a full-time, on-site role that requires fluency in both French and English.
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Advantages
Group insurance paid at 50% by the company, including dental and vision.
Pension fund with employer contribution.
Flexible schedule (work-life balance).
Competitive annual salary ranging from $60,000 to $70,000.
Work in Ville Saint Laurent.
Possibility to finish at 3:00 PM every Friday.
Free on-site parking.
3 weeks of vacation.
4 floating days.
Responsibilities
Manage the order cycle from A to Z: You will receive, analyze, and process customer orders, primarily via email through EDI systems.
Coordinate logistics operations: You will communicate directly with the warehouse and trucking companies to schedule deliveries and pickups.
Act as a key contact: You will answer customer questions and ensure smooth communication, whether by email or phone.
Master work tools: You will use the Sage 300 software. Proficiency in Outlook and Excel is essential.
Qualifications
Relevant Experience: You have 3 to 5 years of experience in customer service. Experience in food distribution is preferred, but general distribution experience is also acceptable if you understand customer invoicing, delivery, and scheduling. Experience with major retailers like Loblaws, Metro, IGA, Walmart, or Costco is highly sought after, as is knowledge of EDI systems.
Essential Bilingualism: You are perfectly bilingual in French and English, both written and spoken , as you will interact with customers in Quebec, Ontario, and the U.S..
Autonomy and Initiative: You are known for your ability to work independently and solve problems without constant supervision. The client is looking for a senior candidate who is quick-thinking and can take initiative.
Job Stability: You have a stable career history and are looking for a long-term position. Frequent job changes are a red flag unless clearly explained.
Summary
Role Summary
If this Senior Customer Service Agent role in the food distribution sector is a good fit for you and you have the required qualifications, we encourage you to apply today.
Refer a friend
Do you know someone who might be the perfect fit for this position? Feel free to share this job posting with them. A referral bonus may be offered if we hire someone you referred.
Contact me
To learn more about this opportunity or to submit your application, please send your resume to pierce.ashton-kane@randstad.ca.
You can also contact me directly on LinkedIn: https://www.linkedin.com/in/pierce-ashton-kane-868361182/.
I look forward to hearing from you soon!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a customer service professional known for your independence and ability to take initiative? Are you looking for a challenging and stable position within a growing family business? This is the opportunity for you! Our client, a leader in the food distribution industry, is looking for a Senior Customer Service Agent to strengthen their team. The ideal candidate should be a "plug and play" professional who won't require close supervision. This is a full-time, on-site role that requires fluency in both French and English.
Advantages
Group insurance paid at 50% by the company, including dental and vision.
Pension fund with employer contribution.
Flexible schedule (work-life balance).
Competitive annual salary ranging from $60,000 to $70,000.
Work in Ville Saint Laurent.
Possibility to finish at 3:00 PM every Friday.
Free on-site parking.
3 weeks of vacation.
4 floating days.
Responsibilities
Manage the order cycle from A to Z: You will receive, analyze, and process customer orders, primarily via email through EDI systems.
...
Coordinate logistics operations: You will communicate directly with the warehouse and trucking companies to schedule deliveries and pickups.
Act as a key contact: You will answer customer questions and ensure smooth communication, whether by email or phone.
Master work tools: You will use the Sage 300 software. Proficiency in Outlook and Excel is essential.
Qualifications
Relevant Experience: You have 3 to 5 years of experience in customer service. Experience in food distribution is preferred, but general distribution experience is also acceptable if you understand customer invoicing, delivery, and scheduling. Experience with major retailers like Loblaws, Metro, IGA, Walmart, or Costco is highly sought after, as is knowledge of EDI systems.
Essential Bilingualism: You are perfectly bilingual in French and English, both written and spoken , as you will interact with customers in Quebec, Ontario, and the U.S..
Autonomy and Initiative: You are known for your ability to work independently and solve problems without constant supervision. The client is looking for a senior candidate who is quick-thinking and can take initiative.
Job Stability: You have a stable career history and are looking for a long-term position. Frequent job changes are a red flag unless clearly explained.
Summary
Role Summary
If this Senior Customer Service Agent role in the food distribution sector is a good fit for you and you have the required qualifications, we encourage you to apply today.
Refer a friend
Do you know someone who might be the perfect fit for this position? Feel free to share this job posting with them. A referral bonus may be offered if we hire someone you referred.
Contact me
To learn more about this opportunity or to submit your application, please send your resume to pierce.ashton-kane@randstad.ca.
You can also contact me directly on LinkedIn: https://www.linkedin.com/in/pierce-ashton-kane-868361182/.
I look forward to hearing from you soon!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
