Senior Director of Operations

Reporting directly to the VP of Operations, the Senior Director of Operations is responsible for the full scope of operational activities across our Quebec facilities, overseeing approximately 300 employees across multiple departments. This role plays a key part in ensuring overall operational performance—cost control, process efficiency, health & safety compliance, team leadership, and continuous improvement throughout the production cycle.

Advantages
Direct impact on strategy and performance in a growing company
Key leadership role on the executive team
Dynamic environment focused on continuous improvement, technology, and collaboration
Competitive compensation package
Opportunity to manage a multi-service site with high operational complexity
Salary: Competitive, based on experience
Bonus: Up to 15%, based on individual and company performance
Employee Share Purchase Plan: 50% employer match, up to $10,000 annually
Annual Stock Grant: Role eligible for stock allocation

Group Benefits
Paramedical: 80% coverage up to $300 per specialty
Vision: $200 for glasses or contact lenses
Dental: 80% basic coverage, up to $1,500
Life, AD&D, LTD insurance, and access to Employee Assistance Program (EAP)

Time Off
Generous program of vacation as of June
4 additional personal/sick days

Work Schedule
Operations run 7 days a week, from 7 a.m. to 11 p.m., covering day and evening shifts (no night shifts)
Shifts are mainly covered by managers
Typical work schedule is Monday to Friday, approximately 8 a.m. to 5 p.m., with expected on-site presence 4 days/week (operations typically require 5 days/week presence)

Other Perks
$1,000 annual company product credit
$300 fitness reimbursement
$50/month cellphone allowance

Responsibilities
- Strategic Leadership & Planning
Lead and develop a high-performing, cross-functional operations team
Implement operational strategies aligned with business goals and growth targets
Contribute to company-wide strategic planning

- Operations Management
Oversee production, automation, inventory, facility maintenance, and distribution logistics
Optimize production flow, inventory levels, and service-level commitments
Leverage technology solutions for efficiency, forecasting, and reporting

- People Management
Manage a team of ~400 employees including leads, supervisors, and managers
Foster a KPI-driven, performance-based culture with continuous training and accountability
Promote collaboration and innovation within teams

- Health, Safety & Compliance
Ensure compliance with health and safety standards (including CNESST)
Build and maintain a strong safety culture across all levels

- Facilities & Maintenance
Oversee smooth functioning and upkeep of equipment, production lines, and facilities
Efficiently manage capital assets and facility investments

- Financial & Operational Performance
Manage budgets, P&L, and cost optimization initiatives
Use data and KPIs to improve productivity, reduce waste, and enhance quality
Identify and resolve operational risks and bottlenecks

- Cross-Functional Collaboration
Work closely with Supply Chain, Quality Assurance, R&D, Customer Service, and HR
Serve as a key liaison between production operations and senior leadership

Qualifications
10+ years in operations or manufacturing leadership, preferably in the food or meal kit industry
Bachelor's degree in Engineering, Operations Management, Business, or related field (MBA is an asset)
Proven track record managing large teams and complex operations
Strong transformational leadership and experience implementing scalable systems
Deep knowledge of compliance frameworks (CNESST, HACCP, CFIA)
Technical skills in automation, maintenance, and continuous improvement (Lean, Six Sigma)
Financial acumen in budgeting, P&L, and capital project management
Excellent communication and leadership skills; bilingual (French and English) preferred

Summary
This is a unique opportunity for a strategic, hands-on operations leader to make a tangible impact in a fast-paced, complex, and innovative organization. If you thrive in challenging environments and are passionate about team development and operational excellence, this role is for you.

Pour postuler :
Contactez par courriel en tout temps à dominic.grosleau@randstad.ca

📎 linkedin.com/in/dominicgrosleau

Connaissez-vous des gens à la recherche d’une opportunité de carrière?
Pour chaque personne que vous nous référez et que nous emploierons durant au moins 4 semaines consécutives, nous vous donnerons 250$. Facile, non?

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Pour consulter la liste complète de tous nos postes par division, visitez www.randstad.ca.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.