Senior Customer Service – Plumbing Expert (Laval)
Our client, a Canadian leader in the distribution of construction materials, is currently seeking a Senior Customer Service professional for its profit center located in Laval. This strategic role is ideal for a technical sales professional looking to transition into a role of influence and mentorship within a dynamic team. As a Senior Customer Service representative in Laval, you will be the pillar of the customer experience and the technical reference for your colleagues.
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Summary Description: Reporting to the Profit Center Manager, the Senior Customer Service specialist is responsible for opening the location at 6:00 AM and managing all requests from trade customers (contractors). This role combines technical plumbing expertise with the ability to handle complex situations while providing warm and efficient service.
Advantages
Advantages:
Competitive salary from $55 000 to $65,000, depending on experience.
Profit-sharing bonus (annual program).
Comprehensive benefits package and pension plan with employer contributions.
3 to 4 weeks of paid vacation (including the construction holiday and the holiday season).
Stable daytime schedule: Monday to Friday, 6:00 AM to 3:00 PM (40 hours/week).
On-site position in Laval with free parking—say goodbye to downtown traffic!
Access to a full gym on-site and a corporate culture focused on well-being.
Responsibilities
Responsabilités :
Assurer l'ouverture du magasin et le service au comptoir de 6h00 à 15h00.
Préparer des soumissions techniques et traiter les commandes entrantes avec précision.
Agir comme point d'escalade pour les problématiques clients complexes.
Partager ses connaissances techniques et coacher les membres plus juniors de l'équipe.
Identifier les opportunités de ventes croisées (upsell/cross-sell) pour répondre aux besoins réels des clients.
Maintenir des relations de confiance à long terme avec une clientèle d'entrepreneurs exigeante.
Qualifications
Required Qualifications:
Minimum of 5 to 10 years of experience in technical commercial sales or B2B.
Excellent knowledge of plumbing products (a major asset).
Bilingualism needed (many customers and suppliers are outside Quebec)
Outgoing, energetic personality with great interpersonal skills.
Basic computer proficiency (Excel, ERP systems).
Summary
How to Apply: Does this challenge excite you? Send your resume now to Elisabeth Parent at: elisabeth.parent@randstad.ca.
Referral Bonus: Do you know the perfect candidate for this Senior Customer Service role in Laval? Refer someone relevant to us, and you could be eligible for a referral bonus if they are hired!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Senior Customer Service – Plumbing Expert (Laval)
Our client, a Canadian leader in the distribution of construction materials, is currently seeking a Senior Customer Service professional for its profit center located in Laval. This strategic role is ideal for a technical sales professional looking to transition into a role of influence and mentorship within a dynamic team. As a Senior Customer Service representative in Laval, you will be the pillar of the customer experience and the technical reference for your colleagues.
Summary Description: Reporting to the Profit Center Manager, the Senior Customer Service specialist is responsible for opening the location at 6:00 AM and managing all requests from trade customers (contractors). This role combines technical plumbing expertise with the ability to handle complex situations while providing warm and efficient service.
Advantages
Advantages:
Competitive salary from $55 000 to $65,000, depending on experience.
Profit-sharing bonus (annual program).
Comprehensive benefits package and pension plan with employer contributions.
3 to 4 weeks of paid vacation (including the construction holiday and the holiday season).
...
Stable daytime schedule: Monday to Friday, 6:00 AM to 3:00 PM (40 hours/week).
On-site position in Laval with free parking—say goodbye to downtown traffic!
Access to a full gym on-site and a corporate culture focused on well-being.
Responsibilities
Responsabilités :
Assurer l'ouverture du magasin et le service au comptoir de 6h00 à 15h00.
Préparer des soumissions techniques et traiter les commandes entrantes avec précision.
Agir comme point d'escalade pour les problématiques clients complexes.
Partager ses connaissances techniques et coacher les membres plus juniors de l'équipe.
Identifier les opportunités de ventes croisées (upsell/cross-sell) pour répondre aux besoins réels des clients.
Maintenir des relations de confiance à long terme avec une clientèle d'entrepreneurs exigeante.
Qualifications
Required Qualifications:
Minimum of 5 to 10 years of experience in technical commercial sales or B2B.
Excellent knowledge of plumbing products (a major asset).
Bilingualism needed (many customers and suppliers are outside Quebec)
Outgoing, energetic personality with great interpersonal skills.
Basic computer proficiency (Excel, ERP systems).
Summary
How to Apply: Does this challenge excite you? Send your resume now to Elisabeth Parent at: elisabeth.parent@randstad.ca.
Referral Bonus: Do you know the perfect candidate for this Senior Customer Service role in Laval? Refer someone relevant to us, and you could be eligible for a referral bonus if they are hired!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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