Senior Program Manager - Retail

Operating within a mature Enterprise PMO (EPMO) that blends IT delivery with strategic business operations, the successful candidate will manage projects that cross multiple business units and touch every part of the organization. This position requires an adaptable leader who can manage demanding executive stakeholders, navigate complex corporate environments, and ensure project success under tight governance.

Position Type: Senior Contract Engagement

Work Structure: Managing a globally matrixed delivery team with key business stakeholders distributed across Nova Scotia, Ontario, and Quebec.

Core Mandate: Complete end-to-end project ownership, turning high-risk or stalled initiatives into successful, on-schedule deliveries.



Advantages
High-Impact Enterprise Portfolio: Own and drive massive, $1M+ digital and merchandising initiatives that touch all divisions of a top-tier national brand.

True End-to-End Ownership: Enjoy total autonomy to lead your assigned projects from charter creation through execution, controlling, and final rollout.

Executive Visibility: Act as the strategic liaison between IT and senior business leadership (Directors, VPs, and Business Unit Heads).

Sophisticated EPMO Environment: Work within a robust, governance-driven framework that values structured project management processes (PMBOK) and continuous improvement.



Responsibilities
End-to-End Project Execution: Own the full project life cycle—initiating, planning, executing, controlling, and closing—adhering strictly to enterprise PMO governance and Software Development Life Cycle (SDLC) processes.

Project Recovery & Turnaround: Actively diagnose, remediate, and steer off-track or high-risk initiatives out of the red and back into the green.

Strategic Business Alignment: Oversee complex software development and system integration projects that are functionally owned by the Business but delivered by IT, ensuring technical solutions match operational needs.

Stakeholder & Relationship Management: Proactively manage demanding stakeholders and navigate corporate organizational structures with highly polished communication and soft skills.

Vendor & Client Governance: Direct and evaluate third-party vendor performance, manage contracts, review project alternatives, and align multi-vendor delivery pipelines.

Artifact & Status Management: Establish project charters, construct precise project plans, perform rigorous risk assessments, and deliver high-impact presentations and performance reports to executive steering committees.

Balanced Change Leadership: Act as a proactive driver for organizational change, effectively pushing projects forward without railroading cross-functional teams.



Qualifications
Experience: 8+ years of definitive Project Management experience, successfully delivering large, national-scale enterprise projects with budgets exceeding $1M+.

Mandatory Certification: Active, verified PMP (Project Management Professional) certification is strictly required.

Industry Pedigree: Proven experience within a major Retail or E-commerce environment (experience within Merchandising, Supply Chain, or Omnichannel systems is highly valued).

Technical & Business Hybridity: A strong blend of technical PM capabilities (rigorous PMBOK compliance, dependency mapping, hands-on plan management) and business acumen (expectation management, customer-centric delivery).

Large-Scale System Integration: Demonstrated history of managing large delivery teams through complex software development and application integration lifecycles.

Soft Skills & Executive Polish: Exceptional communication and presentation skills, with a proven track record of managing executive expectations and driving consensus across multiple business units.

Mindset: A highly proactive, self-directed "consultant" profile who does not wait for direction, remains versatile under ambiguity, and possesses an analytical approach to overcoming delivery challenges.



Summary
If you are a battle-tested Senior Project Manager who excels at turning high-risk retail technology programs into on-time operational realities, this consultant-level mandate is built for your expertise. Bring your structural PMO discipline, executive stakeholder finesse, and passion for project execution to an industry-leading national team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.