8-week Temporary Contract – Possibility of Extension
Location: Montreal Hybrid work possible after training
Start Date: Immediate
Hourly Rate: $30/hour
...
A professional regulatory body in the insurance sector is seeking a Service & Case Coordinator to support its syndic department. This temporary assignment plays a key role in managing and coordinating investigation files, ensuring timely communication with members and complainants, and supporting the department's operations with rigor and professionalism.
This role is ideal for someone who thrives in structured environments, is highly detail-oriented, and has experience in service-focused roles that require discretion and precision.
Advantages
Meaningful work that supports public protection through a key department.
A professional and structured work environment with a mission-driven focus.
A well-paid temporary opportunity with strong potential for extension.
A chance to apply your coordination and service skills in a regulated setting.
Responsibilities
Answer incoming calls and conduct follow-ups with complainants, members, and legal representatives.
Confirm receipt of complaints and notify members that they are under investigation (templates and scripts provided).
Open, update, and document investigation files in the CRM (Microsoft Dynamics 365).
Coordinate information flow with the syndic team and external stakeholders.
Sort, transmit, and archive documents related to investigation files.
Track the progress of files and follow up with the concerned parties.
Provide general administrative support to the team as needed, depending on workload.
Qualifications
Professional Experience:
2 to 3 years of experience in service coordination or administrative support in a regulated professional environment (e.g., insurance, medical, legal, financial).
Demonstrated ability to manage client or member files involving follow-ups, documentation, and coordination with various parties.
Comfortable handling professional calls, including in sensitive or emotionally charged situations.
Technical Skills:
Proficiency in Microsoft Dynamics 365 or similar CRM systems.
Excellent communication skills in French, both spoken and written.
Proficient in Microsoft Office (Outlook, Word, Excel).
Service Orientation:
Empathetic, calm, and professional approach in all client and member interactions.
Strong listening skills and ability to communicate with diplomacy.
Ability to represent the syndic department with integrity in all communications.
Assets:
Background in legal or paralegal administration.
Previous experience in compliance, syndic, or member services departments.
Personal Qualities:
Meticulous, autonomous, and detail-driven.
Quick and reliable in task execution and follow-ups.
Discreet, professional, and respectful of confidentiality.
Strong team player able to support professionals effectively.
Summary
Interested in this opportunity?
Please send your résumé (in French or English) highlighting your relevant experience in professional service coordination or case management to:
📩 melissa.bernier@randstad.ca
Only selected candidates will be contacted. Thank you for your interest!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
8-week Temporary Contract – Possibility of Extension
Location: Montreal Hybrid work possible after training
Start Date: Immediate
Hourly Rate: $30/hour
A professional regulatory body in the insurance sector is seeking a Service & Case Coordinator to support its syndic department. This temporary assignment plays a key role in managing and coordinating investigation files, ensuring timely communication with members and complainants, and supporting the department's operations with rigor and professionalism.
This role is ideal for someone who thrives in structured environments, is highly detail-oriented, and has experience in service-focused roles that require discretion and precision.
Advantages
Meaningful work that supports public protection through a key department.
A professional and structured work environment with a mission-driven focus.
A well-paid temporary opportunity with strong potential for extension.
A chance to apply your coordination and service skills in a regulated setting.
Responsibilities
Answer incoming calls and conduct follow-ups with complainants, members, and legal representatives.
...
Confirm receipt of complaints and notify members that they are under investigation (templates and scripts provided).
Open, update, and document investigation files in the CRM (Microsoft Dynamics 365).
Coordinate information flow with the syndic team and external stakeholders.
Sort, transmit, and archive documents related to investigation files.
Track the progress of files and follow up with the concerned parties.
Provide general administrative support to the team as needed, depending on workload.
Qualifications
Professional Experience:
2 to 3 years of experience in service coordination or administrative support in a regulated professional environment (e.g., insurance, medical, legal, financial).
Demonstrated ability to manage client or member files involving follow-ups, documentation, and coordination with various parties.
Comfortable handling professional calls, including in sensitive or emotionally charged situations.
Technical Skills:
Proficiency in Microsoft Dynamics 365 or similar CRM systems.
Excellent communication skills in French, both spoken and written.
Proficient in Microsoft Office (Outlook, Word, Excel).
Service Orientation:
Empathetic, calm, and professional approach in all client and member interactions.
Strong listening skills and ability to communicate with diplomacy.
Ability to represent the syndic department with integrity in all communications.
Assets:
Background in legal or paralegal administration.
Previous experience in compliance, syndic, or member services departments.
Personal Qualities:
Meticulous, autonomous, and detail-driven.
Quick and reliable in task execution and follow-ups.
Discreet, professional, and respectful of confidentiality.
Strong team player able to support professionals effectively.
Summary
Interested in this opportunity?
Please send your résumé (in French or English) highlighting your relevant experience in professional service coordination or case management to:
📩 melissa.bernier@randstad.ca
Only selected candidates will be contacted. Thank you for your interest!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
