Service Availability Reps Bilingual I - 57498

This is a 2-year contract with a strong potential for permanent conversion. It is an excellent opportunity for IT professionals to grow within a leading global organization.

Location: 100% Onsite – London, Ontario.
Start Date: April 6, 2026.
Duration: 2 Years.

Schedule & Shift Requirements

This is a 24/7/365 operation. Candidates must be available and willing to work a rotational schedule that changes weekly, covering all three shifts:

Standard Day Shift

2nd Shift (Evening)

Overnight Shift

Must be able to work weekends and holidays as part of the rotational cycle.




Advantages
Long-Term Stability: A rare 2-year contract offering deep exposure to enterprise IT environments.

Career Growth: Significant opportunity for conversion to a permanent, full-time position.

Professional Development: Build proficiency in advanced banking applications and technical support skills.

Collaborative Culture: Work within a supportive team that encourages feedback and continuous improvement.

Candidate Submission Requirements (Knockout Questions)

To be considered for this role, candidates must meet the following criteria:

Are you fully bilingual in French and English (speaking, reading, and writing)?

Are you able to work 100% onsite in London, Ontario?

Are you available to work a 24/7/365 rotational shift including days, evenings, and overnights?

Are you comfortable using a mobile device for Multi-Factor Authentication?

Does your resume clearly elaborate on your technical troubleshooting experience?

Can you confirm you have no time off requirements during the first month of the contract?

Responsibilities
The primary accountability of this position is to provide courteous, efficient, and professional technology-based customer service. Key responsibilities include:

Technical Troubleshooting: Respond to a variety of inbound colleague calls and emails regarding hardware, software, and application issues.

Incident Management: Ensure accurate and detailed problem documentation and ticketing for every interaction.

Analysis & Resolution: Conduct first-level analysis to resolve end-user incidents within established timeframes.

Escalations: Provide timely escalation and follow-up with support groups; identify and escalate wide-impact outages.

System Monitoring: Monitor resources to ensure availability associated with business applications and technology.

Compliance: Follow established procedures and standards, including Disaster Recovery and Business Recovery Plans.

Qualifications
Mandatory Requirements

Bilingualism: Absolute fluency in French and English (read, speak, and write). Proficiency will be assessed during the interview.

Technical Background: Experience in technical support, troubleshooting, or related IT education.

Computing Skills: Above-average computing and navigational skills with a general understanding of PC hardware and components.

Software Knowledge: Proficiency in Microsoft O365 (Word, Excel, OneNote, PowerPoint, Teams).

Customer Service: Exceptional interpersonal and problem-solving skills.

Typing Speed: Ability to type at least 35 words per minute.

Education: Associate’s degree in a computer-related field or equivalent professional training.

Preferred Qualifications

Experience with enterprise ticketing systems.

IT certifications (e.g., A+, Network+, etc.).

Critical Onboarding & Attendance Policies

Training Period: No time off is permitted during the 1st week of training. Ideally, no time off is permitted for weeks 2 through 4.

Annual Leave: Contractors are permitted a maximum of 3 weeks of time off annually, which must be approved by the manager in advance.

Technology: Candidates must be comfortable using their mobile device for Multi-Factor Authentication (MFA).

Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.