A leader in the field of distribution and technical support is currently seeking a Service Center Agent to join its Montreal team. This strategic role within the operational center located in Pointe-aux-Trembles is ideal for a customer service professional who enjoys combining face-to-face interaction with technical file management.
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As a Service Center Agent, you will play a key role in coordinating client files in Montreal.
Advantages
Flexible schedule: 3 days per week (Wednesdays are mandatory).
Dynamic and professional work environment.
Contractual mandate with possibility of renewal.
Supportive and approachable management team.
Responsibilities
Greet customers at the Montreal service center.
Handle incoming calls.
Open and maintain rigorous follow-ups on files within the Salesforce system.
Coordinate parts orders and follow up on lead times with suppliers.
Support the technical team with daily tasks.
Collaborate with various departments to ensure a smooth and efficient customer experience.
Qualifications
Relevant experience in customer service.
High proficiency with computer tools (knowledge of Salesforce is a major asset).
Excellent communication skills in French and functional English (8/10).
Professionalism, autonomy, and attention to detail.
Ability to work on-site in Pointe-aux-Trembles.
** Language Requirement: Proficiency in English is required for this position to communicate with suppliers outside of Quebec and to use management software with an English-only interface.
Summary
Are you a proactive person looking to contribute to the success of a renowned service team? This Service Center Agent position is the perfect opportunity for you.
Instructions to apply: Please send your resume to the following address: melissa.bernier@randstad.ca.
Referral Program: Talent attracts talent! If you recommend a qualified individual for this position who is ultimately hired, a referral bonus may be offered to you. Feel free to share this opportunity within your network!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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A leader in the field of distribution and technical support is currently seeking a Service Center Agent to join its Montreal team. This strategic role within the operational center located in Pointe-aux-Trembles is ideal for a customer service professional who enjoys combining face-to-face interaction with technical file management.
As a Service Center Agent, you will play a key role in coordinating client files in Montreal.
Advantages
Flexible schedule: 3 days per week (Wednesdays are mandatory).
Dynamic and professional work environment.
Contractual mandate with possibility of renewal.
Supportive and approachable management team.
Responsibilities
Greet customers at the Montreal service center.
Handle incoming calls.
Open and maintain rigorous follow-ups on files within the Salesforce system.
Coordinate parts orders and follow up on lead times with suppliers.
Support the technical team with daily tasks.
Collaborate with various departments to ensure a smooth and efficient customer experience.
Qualifications
Relevant experience in customer service.
...
High proficiency with computer tools (knowledge of Salesforce is a major asset).
Excellent communication skills in French and functional English (8/10).
Professionalism, autonomy, and attention to detail.
Ability to work on-site in Pointe-aux-Trembles.
** Language Requirement: Proficiency in English is required for this position to communicate with suppliers outside of Quebec and to use management software with an English-only interface.
Summary
Are you a proactive person looking to contribute to the success of a renowned service team? This Service Center Agent position is the perfect opportunity for you.
Instructions to apply: Please send your resume to the following address: melissa.bernier@randstad.ca.
Referral Program: Talent attracts talent! If you recommend a qualified individual for this position who is ultimately hired, a referral bonus may be offered to you. Feel free to share this opportunity within your network!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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