Responsible for responding to customer requests in a prompt, accurate and professional manner. Handle any inquiries which require investigation or follow-up. Ensure requests and inquiries are transferred to the appropriate area. Develop and maintain good client relationships while ensuring confidentiality. Use call tracking systems to log all inquiries for documentation purposes.
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Position: Customer Service Representative Intermediate
Location: , MISSISSAUGA, Ontario
Advantages
Work for a recognized telecommunications company in Canada
Networking opportunities
competitive pay rate
Responsibilities
Respond to customer requests promptly and professionally. Handle inquiries requiring investigation and follow-up. Transfer requests to appropriate areas. Maintain client relationships while ensuring confidentiality. Log all inquiries using call tracking systems.
Qualifications
Previous customer service experience; Excellent communication skills; Ability to handle tasks professionally.
Experience managing VoIP or SIP
What are the top skills sets needed?
a.Understand web application and navigate easily with different type of web portals
b.Customer oriented – Demonstrate a desire and ability to satisfy the customer requirements
c.Strong verbal and written communication skills
d.Capable of working under pressure
e.Team spirit
f.Ability to learn quickly and adapt to a fast paced environment
g.Highly organized, detail oriented with strong problem solving skills
h.High ability to work in ambiguity, with a minimum of information
i.Analytical and resourceful
j.Intermediate level of Microsoft Office suite (Excel, Word, Outlook)
k.Understand Bell DID ordering process and systems such as BICRIS (Preferred but not
Summary
If you are interested in the customer service representative role please apply online today
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Responsible for responding to customer requests in a prompt, accurate and professional manner. Handle any inquiries which require investigation or follow-up. Ensure requests and inquiries are transferred to the appropriate area. Develop and maintain good client relationships while ensuring confidentiality. Use call tracking systems to log all inquiries for documentation purposes.
Position: Customer Service Representative Intermediate
Location: , MISSISSAUGA, Ontario
Advantages
Work for a recognized telecommunications company in Canada
Networking opportunities
competitive pay rate
Responsibilities
Respond to customer requests promptly and professionally. Handle inquiries requiring investigation and follow-up. Transfer requests to appropriate areas. Maintain client relationships while ensuring confidentiality. Log all inquiries using call tracking systems.
Qualifications
Previous customer service experience; Excellent communication skills; Ability to handle tasks professionally.
Experience managing VoIP or SIP
What are the top skills sets needed?
a.Understand web application and navigate easily with different type of web portals
...
b.Customer oriented – Demonstrate a desire and ability to satisfy the customer requirements
c.Strong verbal and written communication skills
d.Capable of working under pressure
e.Team spirit
f.Ability to learn quickly and adapt to a fast paced environment
g.Highly organized, detail oriented with strong problem solving skills
h.High ability to work in ambiguity, with a minimum of information
i.Analytical and resourceful
j.Intermediate level of Microsoft Office suite (Excel, Word, Outlook)
k.Understand Bell DID ordering process and systems such as BICRIS (Preferred but not
Summary
If you are interested in the customer service representative role please apply online today
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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