Spécialiste en Soutien Technique

Are you an expert in building automation or controls looking for a role where your technical expertise will have a direct impact? A leading technology company in the Quebec City area, specializing in the design of intelligent lighting control systems, is looking for a talent like you. You will become the go-to technical expert for innovative products, ensuring the satisfaction of a North American client base. If the idea of solving concrete technical challenges motivates you, then this career opportunity as a Technical Support Specialist is for you.

Advantages
-Enjoy 3 to 4 weeks of vacation from your first year for an optimal work-life balance.
-Benefit from peace of mind with an unlimited sick leave policy.
-Build your financial future with an RRSP plan featuring a 3% employer match.
-Access a comprehensive group insurance plan, including a health spending account.
-Work in a modern and stimulating environment with a brand-new office and free parking.
-Share in the company's success with an annual bonus program (up to 6% in 2024).

Responsibilities
-You will become the primary product expert, providing remote technical support to clients and partners.
-You will diagnose and resolve complex technical issues related to our control systems, becoming the reference for recurring bugs.
-You will manage equipment returns by performing lab tests to identify failures and coordinate replacements.
-You will analyze the performance of installed systems by consulting logs and databases (SQL) to extract key insights.
-You will produce clear reports from existing templates (Excel, SQL) to communicate your findings to the teams.
-You will collaborate closely with the engineering team to contribute to the continuous improvement of the products.

Qualifications
-You hold a relevant degree: a DEC in Computer or Electrical Engineering with at least 5 years of experience, or a university degree in Software Engineering/Computer Science with a minimum of 3 years of experience.
-Your experience in building automation or industrial control is your main asset, ideally gained in a technical support or commissioning role.
-You are perfectly fluent in English, both spoken and written, to interact effectively with a North American client base.
-Known for your autonomy and methodical approach, you can diagnose and resolve complex technical problems while managing multiple cases simultaneously.
-You have a strong interest in data analysis and possess good skills with Excel; proficiency in SQL for querying databases is a major asset.
-You are available for occasional travel to client sites to provide training and integration support (a valid passport is an asset).

Summary
This Technical Support Specialist opportunity in Quebec City is a unique chance to become the core technical expert in an innovative company. Don't miss this occasion to join a solid team in an exceptional work environment. Contact Marc-Antoine today at 418-525-7841 or send your resume to marc-antoine.paquet@randstad.ca. Furthermore, if you know a qualified friend or colleague, refer them to us and you could receive a $250 bonus.

If this Technical Support Specialist position isn't the perfect fit for you, we have many other opportunities! Visit our website to see all specialized trades and industrial management positions in Quebec City and within a 50 km radius: https://www.randstad.ca/fr/jobs/s-metiers-specialises-et-gestion-industrielle/quebec/quebec/km-50/

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.