The Station Manager serves as companies primary point of contact at Cancun (CUN) on a full-time basis. They are responsible for coordinating the performance of the station, with a primary focus on ensuring that Key Performance Indicators (KPIs) are consistently met.
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job details
summary
- Calgary, Alberta
- Contract
- sectorEngineering
- reference number9RV2SIQPROEN
job details
As the Punctuality and Standards Champion, they will maintain operational excellence and ensure service partners adhere to WestJet standards, including safety, auditing, and emergency response protocols, in alignment with Transport Canada regulations.
The Station Manager is expected to be based at the airport and respond promptly to all communications during operational hours. They will ensure there is a communication plan in place outside of operational hours and delegate responsibilities as needed. The Station Manager may be required to attend conference calls with the Regional Manager or other departments as needed, outside of the regular base operating schedule.
In addition to supporting WestJet operations, the Station Manager will provide leadership during irregular operations (IROPs), diversions, and emergency situations, working closely with service partners to ensure smooth operations. They will lead local operations meetings, encouraging team input to drive continuous improvement and keeping the Regional Manager informed of key developments.
As the senior representative of company at CUN, the Station Manager will represent the company on local committees such as the AOC and will build strong relationships with external stakeholders, including airport authorities, customs/immigration, and law enforcement. The role requires the ability to work autonomously while collaborating with a team operating across multiple time zones.
Key Deliverables:
• Implement new initiatives, procedures, and product enhancements (both corporate and local).
•Identify and promote efficiencies in the workplace while maintaining high Guest Services standards.
Accountable for ensuring service providers complete required training, as well as all "Read and Sign" and Red Alert communications, in addition to adhering to all WestJet procedural communications.
• Collaborate with the Regional Manager to monitor Guest Satisfaction Scores (GSAT) and Net Promoter Score (NPS), taking corrective actions as needed.
• Work with base Trainers to request and ensure effective, well-supported training, maintaining proper training records.
• Assist with invoicing inquiries and follow up as required.
• Ensure flight delays are coded per WestJet's process and that all relevant details are entered into the Turn Tool, investigating controllable delays, identifying root causes, and suggesting corrective actions.
• Report any local operational issues to the Regional Manager for tracking and trend analysis.
• Attend AOCs and related meetings to represent WestJet’s interests, ensuring meeting minutes are shared with the Regional Manager. The Regional Manager must be consulted for any decisions involving financial or regulatory matters.
Must Haves:
• Proficiency in both spoken and written English.
• Operational experience with a working knowledge of airport procedures, either Above the Wing (ATW) operations (e.g., check-in, boarding, transfers) or Below the Wing (BTW) operations (e.g., ramp, baggage, ground ops), with preference for experience in both.
• Proven experience in team management, ideally in a management or supervisory role within an airline or ground handling company, with a focus on leading teams in an operational shift environment.
• Strong knowledge and understanding of industry regulations and/or local Airport Authority protocols.
• Ability to travel for training sessions and meetings as required.
• Confidence to represent WestJet in operational meetings, both locally and via conference calls, as needed.
Please send your resume in confidence to paul.dusome@randstad.ca
Advantages
• Previous experience in leadership during periods of operational disruption (IROP’s).
• Experience in safety management, including conducting audits and developing Corrective Action Plans (CAP’s).
• Proficiency with PC applications, such as Word, Excel, and SharePoint.
Please send your resume in confidence to paul.dusome@randstad.ca
Responsibilities
The Station Manager serves as companies primary point of contact at Cancun (CUN) on a full-time basis. They are responsible for coordinating the performance of the station, with a primary focus on ensuring that Key Performance Indicators (KPIs) are consistently met.
As the Punctuality and Standards Champion, they will maintain operational excellence and ensure service partners adhere to WestJet standards, including safety, auditing, and emergency response protocols, in alignment with Transport Canada regulations.
The Station Manager is expected to be based at the airport and respond promptly to all communications during operational hours. They will ensure there is a communication plan in place outside of operational hours and delegate responsibilities as needed. The Station Manager may be required to attend conference calls with the Regional Manager or other departments as needed, outside of the regular base operating schedule.
In addition to supporting WestJet operations, the Station Manager will provide leadership during irregular operations (IROPs), diversions, and emergency situations, working closely with service partners to ensure smooth operations. They will lead local operations meetings, encouraging team input to drive continuous improvement and keeping the Regional Manager informed of key developments.
As the senior representative of company at CUN, the Station Manager will represent the company on local committees such as the AOC and will build strong relationships with external stakeholders, including airport authorities, customs/immigration, and law enforcement. The role requires the ability to work autonomously while collaborating with a team operating across multiple time zones.
Key Deliverables:
• Implement new initiatives, procedures, and product enhancements (both corporate and local).
•Identify and promote efficiencies in the workplace while maintaining high Guest Services standards.
Accountable for ensuring service providers complete required training, as well as all "Read and Sign" and Red Alert communications, in addition to adhering to all WestJet procedural communications.
• Collaborate with the Regional Manager to monitor Guest Satisfaction Scores (GSAT) and Net Promoter Score (NPS), taking corrective actions as needed.
• Work with base Trainers to request and ensure effective, well-supported training, maintaining proper training records.
• Assist with invoicing inquiries and follow up as required.
• Ensure flight delays are coded per WestJet's process and that all relevant details are entered into the Turn Tool, investigating controllable delays, identifying root causes, and suggesting corrective actions.
• Report any local operational issues to the Regional Manager for tracking and trend analysis.
• Attend AOCs and related meetings to represent WestJet’s interests, ensuring meeting minutes are shared with the Regional Manager. The Regional Manager must be consulted for any decisions involving financial or regulatory matters.
Must Haves:
• Proficiency in both spoken and written English.
• Operational experience with a working knowledge of airport procedures, either Above the Wing (ATW) operations (e.g., check-in, boarding, transfers) or Below the Wing (BTW) operations (e.g., ramp, baggage, ground ops), with preference for experience in both.
• Proven experience in team management, ideally in a management or supervisory role within an airline or ground handling company, with a focus on leading teams in an operational shift environment.
• Strong knowledge and understanding of industry regulations and/or local Airport Authority protocols.
• Ability to travel for training sessions and meetings as required.
• Confidence to represent WestJet in operational meetings, both locally and via conference calls, as needed.
Qualifications
• Proficiency in both spoken and written English.
• Operational experience with a working knowledge of airport procedures, either Above the Wing (ATW) operations (e.g., check-in, boarding, transfers) or Below the Wing (BTW) operations (e.g., ramp, baggage, ground ops), with preference for experience in both.
• Proven experience in team management, ideally in a management or supervisory role within an airline or ground handling company, with a focus on leading teams in an operational shift environment.
• Strong knowledge and understanding of industry regulations and/or local Airport Authority protocols.
Summary
The Station Manager serves as companies primary point of contact at Cancun (CUN) on a full-time basis. They are responsible for coordinating the performance of the station, with a primary focus on ensuring that Key Performance Indicators (KPIs) are consistently met.
As the Punctuality and Standards Champion, they will maintain operational excellence and ensure service partners adhere to WestJet standards, including safety, auditing, and emergency response protocols, in alignment with Transport Canada regulations.
The Station Manager is expected to be based at the airport and respond promptly to all communications during operational hours. They will ensure there is a communication plan in place outside of operational hours and delegate responsibilities as needed. The Station Manager may be required to attend conference calls with the Regional Manager or other departments as needed, outside of the regular base operating schedule.
In addition to supporting WestJet operations, the Station Manager will provide leadership during irregular operations (IROPs), diversions, and emergency situations, working closely with service partners to ensure smooth operations. They will lead local operations meetings, encouraging team input to drive continuous improvement and keeping the Regional Manager informed of key developments.
As the senior representative of company at CUN, the Station Manager will represent the company on local committees such as the AOC and will build strong relationships with external stakeholders, including airport authorities, customs/immigration, and law enforcement. The role requires the ability to work autonomously while collaborating with a team operating across multiple time zones.
Key Deliverables:
• Implement new initiatives, procedures, and product enhancements (both corporate and local).
•Identify and promote efficiencies in the workplace while maintaining high Guest Services standards.
Accountable for ensuring service providers complete required training, as well as all "Read and Sign" and Red Alert communications, in addition to adhering to all WestJet procedural communications.
• Collaborate with the Regional Manager to monitor Guest Satisfaction Scores (GSAT) and Net Promoter Score (NPS), taking corrective actions as needed.
• Work with base Trainers to request and ensure effective, well-supported training, maintaining proper training records.
• Assist with invoicing inquiries and follow up as required.
• Ensure flight delays are coded per WestJet's process and that all relevant details are entered into the Turn Tool, investigating controllable delays, identifying root causes, and suggesting corrective actions.
• Report any local operational issues to the Regional Manager for tracking and trend analysis.
• Attend AOCs and related meetings to represent WestJet’s interests, ensuring meeting minutes are shared with the Regional Manager. The Regional Manager must be consulted for any decisions involving financial or regulatory matters.
Must Haves:
• Proficiency in both spoken and written English.
• Operational experience with a working knowledge of airport procedures, either Above the Wing (ATW) operations (e.g., check-in, boarding, transfers) or Below the Wing (BTW) operations (e.g., ramp, baggage, ground ops), with preference for experience in both.
• Proven experience in team management, ideally in a management or supervisory role within an airline or ground handling company, with a focus on leading teams in an operational shift environment.
• Strong knowledge and understanding of industry regulations and/or local Airport Authority protocols.
• Ability to travel for training sessions and meetings as required.
• Confidence to represent WestJet in operational meetings, both locally and via conference calls, as needed.
Please send your resume in confidence to paul.dusome@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show moreThe Station Manager is expected to be based at the airport and respond promptly to all communications during operational hours. They will ensure there is a communication plan in place outside of operational hours and delegate responsibilities as needed. The Station Manager may be required to attend conference calls with the Regional Manager or other departments as needed, outside of the regular base operating schedule.
In addition to supporting WestJet operations, the Station Manager will provide leadership during irregular operations (IROPs), diversions, and emergency situations, working closely with service partners to ensure smooth operations. They will lead local operations meetings, encouraging team input to drive continuous improvement and keeping the Regional Manager informed of key developments.
As the senior representative of company at CUN, the Station Manager will represent the company on local committees such as the AOC and will build strong relationships with external stakeholders, including airport authorities, customs/immigration, and law enforcement. The role requires the ability to work autonomously while collaborating with a team operating across multiple time zones.
Key Deliverables:
• Implement new initiatives, procedures, and product enhancements (both corporate and local).
•Identify and promote efficiencies in the workplace while maintaining high Guest Services standards.
Accountable for ensuring service providers complete required training, as well as all "Read and Sign" and Red Alert communications, in addition to adhering to all WestJet procedural communications.
• Collaborate with the Regional Manager to monitor Guest Satisfaction Scores (GSAT) and Net Promoter Score (NPS), taking corrective actions as needed.
• Work with base Trainers to request and ensure effective, well-supported training, maintaining proper training records.
• Assist with invoicing inquiries and follow up as required.
• Ensure flight delays are coded per WestJet's process and that all relevant details are entered into the Turn Tool, investigating controllable delays, identifying root causes, and suggesting corrective actions.
• Report any local operational issues to the Regional Manager for tracking and trend analysis.
• Attend AOCs and related meetings to represent WestJet’s interests, ensuring meeting minutes are shared with the Regional Manager. The Regional Manager must be consulted for any decisions involving financial or regulatory matters.
Must Haves:
• Proficiency in both spoken and written English.
• Operational experience with a working knowledge of airport procedures, either Above the Wing (ATW) operations (e.g., check-in, boarding, transfers) or Below the Wing (BTW) operations (e.g., ramp, baggage, ground ops), with preference for experience in both.
• Proven experience in team management, ideally in a management or supervisory role within an airline or ground handling company, with a focus on leading teams in an operational shift environment.
• Strong knowledge and understanding of industry regulations and/or local Airport Authority protocols.
• Ability to travel for training sessions and meetings as required.
• Confidence to represent WestJet in operational meetings, both locally and via conference calls, as needed.
Please send your resume in confidence to paul.dusome@randstad.ca
Advantages
• Previous experience in leadership during periods of operational disruption (IROP’s).
• Experience in safety management, including conducting audits and developing Corrective Action Plans (CAP’s).
• Proficiency with PC applications, such as Word, Excel, and SharePoint.
Please send your resume in confidence to paul.dusome@randstad.ca
Responsibilities
The Station Manager serves as companies primary point of contact at Cancun (CUN) on a full-time basis. They are responsible for coordinating the performance of the station, with a primary focus on ensuring that Key Performance Indicators (KPIs) are consistently met.
As the Punctuality and Standards Champion, they will maintain operational excellence and ensure service partners adhere to WestJet standards, including safety, auditing, and emergency response protocols, in alignment with Transport Canada regulations.
The Station Manager is expected to be based at the airport and respond promptly to all communications during operational hours. They will ensure there is a communication plan in place outside of operational hours and delegate responsibilities as needed. The Station Manager may be required to attend conference calls with the Regional Manager or other departments as needed, outside of the regular base operating schedule.
In addition to supporting WestJet operations, the Station Manager will provide leadership during irregular operations (IROPs), diversions, and emergency situations, working closely with service partners to ensure smooth operations. They will lead local operations meetings, encouraging team input to drive continuous improvement and keeping the Regional Manager informed of key developments.
As the senior representative of company at CUN, the Station Manager will represent the company on local committees such as the AOC and will build strong relationships with external stakeholders, including airport authorities, customs/immigration, and law enforcement. The role requires the ability to work autonomously while collaborating with a team operating across multiple time zones.
Key Deliverables:
• Implement new initiatives, procedures, and product enhancements (both corporate and local).
•Identify and promote efficiencies in the workplace while maintaining high Guest Services standards.
Accountable for ensuring service providers complete required training, as well as all "Read and Sign" and Red Alert communications, in addition to adhering to all WestJet procedural communications.
• Collaborate with the Regional Manager to monitor Guest Satisfaction Scores (GSAT) and Net Promoter Score (NPS), taking corrective actions as needed.
• Work with base Trainers to request and ensure effective, well-supported training, maintaining proper training records.
• Assist with invoicing inquiries and follow up as required.
• Ensure flight delays are coded per WestJet's process and that all relevant details are entered into the Turn Tool, investigating controllable delays, identifying root causes, and suggesting corrective actions.
• Report any local operational issues to the Regional Manager for tracking and trend analysis.
• Attend AOCs and related meetings to represent WestJet’s interests, ensuring meeting minutes are shared with the Regional Manager. The Regional Manager must be consulted for any decisions involving financial or regulatory matters.
Must Haves:
• Proficiency in both spoken and written English.
• Operational experience with a working knowledge of airport procedures, either Above the Wing (ATW) operations (e.g., check-in, boarding, transfers) or Below the Wing (BTW) operations (e.g., ramp, baggage, ground ops), with preference for experience in both.
• Proven experience in team management, ideally in a management or supervisory role within an airline or ground handling company, with a focus on leading teams in an operational shift environment.
• Strong knowledge and understanding of industry regulations and/or local Airport Authority protocols.
• Ability to travel for training sessions and meetings as required.
• Confidence to represent WestJet in operational meetings, both locally and via conference calls, as needed.
Qualifications
• Proficiency in both spoken and written English.
• Operational experience with a working knowledge of airport procedures, either Above the Wing (ATW) operations (e.g., check-in, boarding, transfers) or Below the Wing (BTW) operations (e.g., ramp, baggage, ground ops), with preference for experience in both.
• Proven experience in team management, ideally in a management or supervisory role within an airline or ground handling company, with a focus on leading teams in an operational shift environment.
• Strong knowledge and understanding of industry regulations and/or local Airport Authority protocols.
Summary
The Station Manager serves as companies primary point of contact at Cancun (CUN) on a full-time basis. They are responsible for coordinating the performance of the station, with a primary focus on ensuring that Key Performance Indicators (KPIs) are consistently met.
As the Punctuality and Standards Champion, they will maintain operational excellence and ensure service partners adhere to WestJet standards, including safety, auditing, and emergency response protocols, in alignment with Transport Canada regulations.
The Station Manager is expected to be based at the airport and respond promptly to all communications during operational hours. They will ensure there is a communication plan in place outside of operational hours and delegate responsibilities as needed. The Station Manager may be required to attend conference calls with the Regional Manager or other departments as needed, outside of the regular base operating schedule.
In addition to supporting WestJet operations, the Station Manager will provide leadership during irregular operations (IROPs), diversions, and emergency situations, working closely with service partners to ensure smooth operations. They will lead local operations meetings, encouraging team input to drive continuous improvement and keeping the Regional Manager informed of key developments.
As the senior representative of company at CUN, the Station Manager will represent the company on local committees such as the AOC and will build strong relationships with external stakeholders, including airport authorities, customs/immigration, and law enforcement. The role requires the ability to work autonomously while collaborating with a team operating across multiple time zones.
Key Deliverables:
• Implement new initiatives, procedures, and product enhancements (both corporate and local).
•Identify and promote efficiencies in the workplace while maintaining high Guest Services standards.
Accountable for ensuring service providers complete required training, as well as all "Read and Sign" and Red Alert communications, in addition to adhering to all WestJet procedural communications.
• Collaborate with the Regional Manager to monitor Guest Satisfaction Scores (GSAT) and Net Promoter Score (NPS), taking corrective actions as needed.
• Work with base Trainers to request and ensure effective, well-supported training, maintaining proper training records.
• Assist with invoicing inquiries and follow up as required.
• Ensure flight delays are coded per WestJet's process and that all relevant details are entered into the Turn Tool, investigating controllable delays, identifying root causes, and suggesting corrective actions.
• Report any local operational issues to the Regional Manager for tracking and trend analysis.
• Attend AOCs and related meetings to represent WestJet’s interests, ensuring meeting minutes are shared with the Regional Manager. The Regional Manager must be consulted for any decisions involving financial or regulatory matters.
Must Haves:
• Proficiency in both spoken and written English.
• Operational experience with a working knowledge of airport procedures, either Above the Wing (ATW) operations (e.g., check-in, boarding, transfers) or Below the Wing (BTW) operations (e.g., ramp, baggage, ground ops), with preference for experience in both.
• Proven experience in team management, ideally in a management or supervisory role within an airline or ground handling company, with a focus on leading teams in an operational shift environment.
• Strong knowledge and understanding of industry regulations and/or local Airport Authority protocols.
• Ability to travel for training sessions and meetings as required.
• Confidence to represent WestJet in operational meetings, both locally and via conference calls, as needed.
Please send your resume in confidence to paul.dusome@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
The Station Manager serves as companies primary point of contact at Cancun (CUN) on a full-time basis. They are responsible for coordinating the performance of the station, with a primary focus on ensuring that Key Performance Indicators (KPIs) are consistently met.
As the Punctuality and Standards Champion, they will maintain operational excellence and ensure service partners adhere to WestJet standards, including safety, auditing, and emergency response protocols, in alignment with Transport Canada regulations.
The Station Manager is expected to be based at the airport and respond promptly to all communications during operational hours. They will ensure there is a communication plan in place outside of operational hours and delegate responsibilities as needed. The Station Manager may be required to attend conference calls with the Regional Manager or other departments as needed, outside of the regular base operating schedule.
In addition to supporting WestJet operations, the Station Manager will provide leadership during irregular operations (IROPs), diversions, and emergency situations, working closely with service partners to ensure smooth operations. They will lead local operations meetings, encouraging team input to drive continuous improvement and keeping the Regional Manager informed of key developments. ...
As the Punctuality and Standards Champion, they will maintain operational excellence and ensure service partners adhere to WestJet standards, including safety, auditing, and emergency response protocols, in alignment with Transport Canada regulations.
The Station Manager is expected to be based at the airport and respond promptly to all communications during operational hours. They will ensure there is a communication plan in place outside of operational hours and delegate responsibilities as needed. The Station Manager may be required to attend conference calls with the Regional Manager or other departments as needed, outside of the regular base operating schedule.
In addition to supporting WestJet operations, the Station Manager will provide leadership during irregular operations (IROPs), diversions, and emergency situations, working closely with service partners to ensure smooth operations. They will lead local operations meetings, encouraging team input to drive continuous improvement and keeping the Regional Manager informed of key developments. ...
As the senior representative of company at CUN, the Station Manager will represent the company on local committees such as the AOC and will build strong relationships with external stakeholders, including airport authorities, customs/immigration, and law enforcement. The role requires the ability to work autonomously while collaborating with a team operating across multiple time zones.
Key Deliverables:
• Implement new initiatives, procedures, and product enhancements (both corporate and local).
•Identify and promote efficiencies in the workplace while maintaining high Guest Services standards.
Accountable for ensuring service providers complete required training, as well as all "Read and Sign" and Red Alert communications, in addition to adhering to all WestJet procedural communications.
• Collaborate with the Regional Manager to monitor Guest Satisfaction Scores (GSAT) and Net Promoter Score (NPS), taking corrective actions as needed.
• Work with base Trainers to request and ensure effective, well-supported training, maintaining proper training records.
• Assist with invoicing inquiries and follow up as required.
• Ensure flight delays are coded per WestJet's process and that all relevant details are entered into the Turn Tool, investigating controllable delays, identifying root causes, and suggesting corrective actions.
• Report any local operational issues to the Regional Manager for tracking and trend analysis.
• Attend AOCs and related meetings to represent WestJet’s interests, ensuring meeting minutes are shared with the Regional Manager. The Regional Manager must be consulted for any decisions involving financial or regulatory matters.
Must Haves:
• Proficiency in both spoken and written English.
• Operational experience with a working knowledge of airport procedures, either Above the Wing (ATW) operations (e.g., check-in, boarding, transfers) or Below the Wing (BTW) operations (e.g., ramp, baggage, ground ops), with preference for experience in both.
• Proven experience in team management, ideally in a management or supervisory role within an airline or ground handling company, with a focus on leading teams in an operational shift environment.
• Strong knowledge and understanding of industry regulations and/or local Airport Authority protocols.
• Ability to travel for training sessions and meetings as required.
• Confidence to represent WestJet in operational meetings, both locally and via conference calls, as needed.
Please send your resume in confidence to paul.dusome@randstad.ca
Advantages
• Previous experience in leadership during periods of operational disruption (IROP’s).
• Experience in safety management, including conducting audits and developing Corrective Action Plans (CAP’s).
• Proficiency with PC applications, such as Word, Excel, and SharePoint.
Please send your resume in confidence to paul.dusome@randstad.ca
Responsibilities
The Station Manager serves as companies primary point of contact at Cancun (CUN) on a full-time basis. They are responsible for coordinating the performance of the station, with a primary focus on ensuring that Key Performance Indicators (KPIs) are consistently met.
As the Punctuality and Standards Champion, they will maintain operational excellence and ensure service partners adhere to WestJet standards, including safety, auditing, and emergency response protocols, in alignment with Transport Canada regulations.
The Station Manager is expected to be based at the airport and respond promptly to all communications during operational hours. They will ensure there is a communication plan in place outside of operational hours and delegate responsibilities as needed. The Station Manager may be required to attend conference calls with the Regional Manager or other departments as needed, outside of the regular base operating schedule.
In addition to supporting WestJet operations, the Station Manager will provide leadership during irregular operations (IROPs), diversions, and emergency situations, working closely with service partners to ensure smooth operations. They will lead local operations meetings, encouraging team input to drive continuous improvement and keeping the Regional Manager informed of key developments.
As the senior representative of company at CUN, the Station Manager will represent the company on local committees such as the AOC and will build strong relationships with external stakeholders, including airport authorities, customs/immigration, and law enforcement. The role requires the ability to work autonomously while collaborating with a team operating across multiple time zones.
Key Deliverables:
• Implement new initiatives, procedures, and product enhancements (both corporate and local).
•Identify and promote efficiencies in the workplace while maintaining high Guest Services standards.
Accountable for ensuring service providers complete required training, as well as all "Read and Sign" and Red Alert communications, in addition to adhering to all WestJet procedural communications.
• Collaborate with the Regional Manager to monitor Guest Satisfaction Scores (GSAT) and Net Promoter Score (NPS), taking corrective actions as needed.
• Work with base Trainers to request and ensure effective, well-supported training, maintaining proper training records.
• Assist with invoicing inquiries and follow up as required.
• Ensure flight delays are coded per WestJet's process and that all relevant details are entered into the Turn Tool, investigating controllable delays, identifying root causes, and suggesting corrective actions.
• Report any local operational issues to the Regional Manager for tracking and trend analysis.
• Attend AOCs and related meetings to represent WestJet’s interests, ensuring meeting minutes are shared with the Regional Manager. The Regional Manager must be consulted for any decisions involving financial or regulatory matters.
Must Haves:
• Proficiency in both spoken and written English.
• Operational experience with a working knowledge of airport procedures, either Above the Wing (ATW) operations (e.g., check-in, boarding, transfers) or Below the Wing (BTW) operations (e.g., ramp, baggage, ground ops), with preference for experience in both.
• Proven experience in team management, ideally in a management or supervisory role within an airline or ground handling company, with a focus on leading teams in an operational shift environment.
• Strong knowledge and understanding of industry regulations and/or local Airport Authority protocols.
• Ability to travel for training sessions and meetings as required.
• Confidence to represent WestJet in operational meetings, both locally and via conference calls, as needed.
Qualifications
• Proficiency in both spoken and written English.
• Operational experience with a working knowledge of airport procedures, either Above the Wing (ATW) operations (e.g., check-in, boarding, transfers) or Below the Wing (BTW) operations (e.g., ramp, baggage, ground ops), with preference for experience in both.
• Proven experience in team management, ideally in a management or supervisory role within an airline or ground handling company, with a focus on leading teams in an operational shift environment.
• Strong knowledge and understanding of industry regulations and/or local Airport Authority protocols.
Summary
The Station Manager serves as companies primary point of contact at Cancun (CUN) on a full-time basis. They are responsible for coordinating the performance of the station, with a primary focus on ensuring that Key Performance Indicators (KPIs) are consistently met.
As the Punctuality and Standards Champion, they will maintain operational excellence and ensure service partners adhere to WestJet standards, including safety, auditing, and emergency response protocols, in alignment with Transport Canada regulations.
The Station Manager is expected to be based at the airport and respond promptly to all communications during operational hours. They will ensure there is a communication plan in place outside of operational hours and delegate responsibilities as needed. The Station Manager may be required to attend conference calls with the Regional Manager or other departments as needed, outside of the regular base operating schedule.
In addition to supporting WestJet operations, the Station Manager will provide leadership during irregular operations (IROPs), diversions, and emergency situations, working closely with service partners to ensure smooth operations. They will lead local operations meetings, encouraging team input to drive continuous improvement and keeping the Regional Manager informed of key developments.
As the senior representative of company at CUN, the Station Manager will represent the company on local committees such as the AOC and will build strong relationships with external stakeholders, including airport authorities, customs/immigration, and law enforcement. The role requires the ability to work autonomously while collaborating with a team operating across multiple time zones.
Key Deliverables:
• Implement new initiatives, procedures, and product enhancements (both corporate and local).
•Identify and promote efficiencies in the workplace while maintaining high Guest Services standards.
Accountable for ensuring service providers complete required training, as well as all "Read and Sign" and Red Alert communications, in addition to adhering to all WestJet procedural communications.
• Collaborate with the Regional Manager to monitor Guest Satisfaction Scores (GSAT) and Net Promoter Score (NPS), taking corrective actions as needed.
• Work with base Trainers to request and ensure effective, well-supported training, maintaining proper training records.
• Assist with invoicing inquiries and follow up as required.
• Ensure flight delays are coded per WestJet's process and that all relevant details are entered into the Turn Tool, investigating controllable delays, identifying root causes, and suggesting corrective actions.
• Report any local operational issues to the Regional Manager for tracking and trend analysis.
• Attend AOCs and related meetings to represent WestJet’s interests, ensuring meeting minutes are shared with the Regional Manager. The Regional Manager must be consulted for any decisions involving financial or regulatory matters.
Must Haves:
• Proficiency in both spoken and written English.
• Operational experience with a working knowledge of airport procedures, either Above the Wing (ATW) operations (e.g., check-in, boarding, transfers) or Below the Wing (BTW) operations (e.g., ramp, baggage, ground ops), with preference for experience in both.
• Proven experience in team management, ideally in a management or supervisory role within an airline or ground handling company, with a focus on leading teams in an operational shift environment.
• Strong knowledge and understanding of industry regulations and/or local Airport Authority protocols.
• Ability to travel for training sessions and meetings as required.
• Confidence to represent WestJet in operational meetings, both locally and via conference calls, as needed.
Please send your resume in confidence to paul.dusome@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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1 of 7the application process.
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6 of 7the interview.
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