As a Systems Administrator/Operations Support Specialist, you will act as the primary point of contact for technical support, ensuring high levels of responsiveness and time sensitivity. You will be responsible for managing service requests through the ticketing system, triaging complex issues to subject matter experts, and maintaining the integrity of critical healthcare financial and workforce management systems. This role requires a blend of technical expertise and strong interpersonal skills to bridge the gap between end-users and specialized technical teams.
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Pay Rate: $330.15- $369.56/Diem
Advantages
- Professional onsite work environment in the heart of Toronto.
- Gain valuable experience supporting critical healthcare-related financial systems.
- Consistent standard business hours.
- Work closely with a diverse team of Database, Network, and Security specialists.
Responsibilities
- Provide daily ongoing first point of contact support to clients through the ticketing system.
- Prioritize regularly scheduled support activities alongside urgent, unscheduled requests.
- Triage and categorize tickets accurately for reporting, routing them to DBAs, System Administrators, or Security Specialists as needed.
- Identify connectivity defects and perform root-cause troubleshooting.
- Follow and improve established Service Management processes to enhance operational efficiency.
- Assist with the distribution of client application communications in coordination with Business Subject Matter Experts.
- Manage Active Directory (AD) account creation and maintain access via Citrix environments.
- Liaise between users and technical teams to ensure seamless resolution of incidents and problem tickets.
Qualifications
- Proficiency in Microsoft Great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, and AD account creation.
- 2+ years of experience in Tier 1 technical support, including triaging, prioritizing, and handling remote client requests.
- 2+ years of experience in the healthcare sector with an understanding of personal health information protection and privacy requirements.
- A+ Certification or ITIL Foundation Certification (or equivalent experience).
- Strong technical knowledge of Windows and Linux servers, operating systems, and general technology infrastructure.
- Exceptional interpersonal and customer service skills, with a proven ability to build strong working relationships and resolve conflicts with diplomacy.
- Strong analytical, problem-solving, and multi-tasking abilities in a deadline-driven environment.
Summary
If you're interested in the Systems Administrator/Operations Support Specialist role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
As a Systems Administrator/Operations Support Specialist, you will act as the primary point of contact for technical support, ensuring high levels of responsiveness and time sensitivity. You will be responsible for managing service requests through the ticketing system, triaging complex issues to subject matter experts, and maintaining the integrity of critical healthcare financial and workforce management systems. This role requires a blend of technical expertise and strong interpersonal skills to bridge the gap between end-users and specialized technical teams.
Pay Rate: $330.15- $369.56/Diem
Advantages
- Professional onsite work environment in the heart of Toronto.
- Gain valuable experience supporting critical healthcare-related financial systems.
- Consistent standard business hours.
- Work closely with a diverse team of Database, Network, and Security specialists.
Responsibilities
- Provide daily ongoing first point of contact support to clients through the ticketing system.
- Prioritize regularly scheduled support activities alongside urgent, unscheduled requests.
...
- Triage and categorize tickets accurately for reporting, routing them to DBAs, System Administrators, or Security Specialists as needed.
- Identify connectivity defects and perform root-cause troubleshooting.
- Follow and improve established Service Management processes to enhance operational efficiency.
- Assist with the distribution of client application communications in coordination with Business Subject Matter Experts.
- Manage Active Directory (AD) account creation and maintain access via Citrix environments.
- Liaise between users and technical teams to ensure seamless resolution of incidents and problem tickets.
Qualifications
- Proficiency in Microsoft Great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, and AD account creation.
- 2+ years of experience in Tier 1 technical support, including triaging, prioritizing, and handling remote client requests.
- 2+ years of experience in the healthcare sector with an understanding of personal health information protection and privacy requirements.
- A+ Certification or ITIL Foundation Certification (or equivalent experience).
- Strong technical knowledge of Windows and Linux servers, operating systems, and general technology infrastructure.
- Exceptional interpersonal and customer service skills, with a proven ability to build strong working relationships and resolve conflicts with diplomacy.
- Strong analytical, problem-solving, and multi-tasking abilities in a deadline-driven environment.
Summary
If you're interested in the Systems Administrator/Operations Support Specialist role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
