Are you a results-driven supervisor who thrives in dynamic, structured environments?
This is a concrete opportunity to join a key player in the grocery retail industry as part of a high-impact strategic mandate.
Your Role:
You will be responsible for the performance and day-to-day management of a small team focused on customer satisfaction for online grocery orders.
...
Your goal: deliver an outstanding post-purchase experience, create value from customer insights, and oversee follow-ups with rigor.
Advantages
✨ Long-term contract – with potential for permanent hire
✨ Role based in Ville Saint-Laurent – 4 days/week on-site
✨ Bright, modern office environment
✨ Stimulating project within a team focused on customer excellence
✨ Access to group insurance plan
✨ Access to UDEMY platform for continuous learning
Responsibilities
🔹 Lead and coach a team of 2 agents on a daily basis
🔹 Analyze customer satisfaction survey results and recommend improvements
🔹 Oversee processing of refund requests and customer follow-ups
🔹 Closely monitor KPIs and deliver measurable outcomes
🔹 Collaborate with other departments to amplify the voice of the customer
🔹 Be accountable for your team’s results and a driver of continuous improvement
Qualifications
✅ Proven experience supervising a team (ideally in a call center or customer service setting)
✅ Bilingual – frequent communication in both French and English
✅ Strong organizational skills, critical thinking, and decision-making abilities
✅ Highly autonomous and comfortable in a performance-driven environment
✅ Skilled in using customer data to generate tangible impact
Summary
Ready to make a real impact on the online customer experience?
This is a unique opportunity to join a major company in a key role where your organizational skills, rigor, and leadership will truly shine.
Apply now and send your resume to melissa.bernier@randstad.ca
Looking forward to connecting,
Mélissa :)
Only selected candidates will be contacted as part of a confidential recruitment process.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a results-driven supervisor who thrives in dynamic, structured environments?
This is a concrete opportunity to join a key player in the grocery retail industry as part of a high-impact strategic mandate.
Your Role:
You will be responsible for the performance and day-to-day management of a small team focused on customer satisfaction for online grocery orders.
Your goal: deliver an outstanding post-purchase experience, create value from customer insights, and oversee follow-ups with rigor.
Advantages
✨ Long-term contract – with potential for permanent hire
✨ Role based in Ville Saint-Laurent – 4 days/week on-site
✨ Bright, modern office environment
✨ Stimulating project within a team focused on customer excellence
✨ Access to group insurance plan
✨ Access to UDEMY platform for continuous learning
Responsibilities
🔹 Lead and coach a team of 2 agents on a daily basis
🔹 Analyze customer satisfaction survey results and recommend improvements
🔹 Oversee processing of refund requests and customer follow-ups
🔹 Closely monitor KPIs and deliver measurable outcomes
🔹 Collaborate with other departments to amplify the voice of the customer
...
🔹 Be accountable for your team’s results and a driver of continuous improvement
Qualifications
✅ Proven experience supervising a team (ideally in a call center or customer service setting)
✅ Bilingual – frequent communication in both French and English
✅ Strong organizational skills, critical thinking, and decision-making abilities
✅ Highly autonomous and comfortable in a performance-driven environment
✅ Skilled in using customer data to generate tangible impact
Summary
Ready to make a real impact on the online customer experience?
This is a unique opportunity to join a major company in a key role where your organizational skills, rigor, and leadership will truly shine.
Apply now and send your resume to melissa.bernier@randstad.ca
Looking forward to connecting,
Mélissa :)
Only selected candidates will be contacted as part of a confidential recruitment process.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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