Technical Solutions Rep - in office

technical salesmanship are all key to success as a TSR. The Technical Solutions Team function ensures that
our client of Canada's sales departments have the tools, resources, training, and systems they need to
achieve sales revenue goals.

Advantages
TSRs will always conduct themselves professionally. They will represent the corporation
courteously, respectfully, and forthrightly. TSRs have a responsibility to promote positive change within the
organization through constructive criticism, diligent problem-solving, and the pursuit of quality in all aspects
of their daily role.
TSRs must possess strong personal motivation for continual learning, training, and education. As
the product and application subject matter expert, they are responsible for continual learning. They must
proactively be current on all our client products and have a clear understanding of the resources available to
them to find appropriate information. They must be professional, approachable, and ready to teach and
coach.

Responsibilities
General Responsibilities & Qualifications

 Possess and maintain a valid G-class driver’s license
 Possess and maintain a valid Passport. Ability to travel in and out of Canada is required.
 Attendance at after-hour meetings and events is required from time to time
 After-hour travel is required from time to time
 Must adhere to a business casual dress code
 Must adhere to the policies in the most recent version of the our client Policy Manual

Essential Duties & Responsibilities

1. Training & Education
 Presents application and product training in a professional manner
 Conducts oneself as a subject matter expert
 Effective planning and preparation of training opportunities is evident
 Responds well to training questions
 Seeks creative methods for training; training assets are well organized, maintained, and up to
date
 Continually develops and improves training programs and resources
2. Product & Application Support
 Demonstrates an advanced technical understanding of our client products
 Escalates and seeks further support appropriately
 Technical communication and reporting are clear and concise
 Goes the extra mile to look for solutions
 Achieves department call center goals
 Completes item masters as per department guidelines and goals
3. Field Work
 Demonstrates effective planning and preparation of fieldwork and travel
 Embraces opportunities to solve end-user challenges on-site
 Demonstrates understanding of safety requirements in modern industrial environments
 Always is prepared with appropriate PPE and equipment
 Demonstrates effective product identification
 Presents oneself as the technical expert
 Is enthusiastic to travel as required
4. Sales Growth & Continuous Improvement Projects
 Embraces the opportunity to participate in strategic projects
 Demonstrates good time management and prioritization skills
 Understand the purpose and scope of significant opportunity project(s)
 Effectively manages and requests resources appropriately
 Completes projects on time and on budget
5. Our client Advantage, CRM, and SharePoint Management
 Expertly understand and navigate the Our client Advantage, CRM, and SharePoint systems
 Manage new company; sites; application; products; and related records
 Document inspections; technical reports; images; and knowledge base articles & files
 Maintain data validation and integrity
 Manage identified large opportunities
 Data mine records for sales leveraging opportunities
 Actively participate in the development, implementation, and maintenance of tools, resources,
and relevant information on our client's collaboration and digital resource platforms.

Qualifications
Qualifications
 University Degree or College Diploma in an Engineering, MET, and or technical field and 2 years of
related industry experience
 Technical acuity, mechanical aptitude, problem-solving, time & priority management
 Consistently demonstrates excellent communication skills, both oral and written
 Able to overcome technical obstacles and present sound creative solutions to complex
opportunities
 Be personally motivated and contribute positively to the achievement of corporate goals and
objectives as communicated annually
 Travel is a requirement for this position. While we endeavor to plan and schedule business travel
in advance, occasional last-minute travel may be required.

Summary
TSRs will always conduct themselves professionally. They will represent the corporation
courteously, respectfully, and forthrightly. TSRs have a responsibility to promote positive change within the
organization through constructive criticism, diligent problem-solving, and the pursuit of quality in all aspects
of their daily role.
TSRs must possess strong personal motivation for continual learning, training, and education. As
the product and application subject matter expert, they are responsible for continual learning. They must
proactively be current on all Our client products and have a clear understanding of the resources available to
them to find appropriate information. They must be professional, approachable, and ready to teach and
coach.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.