Technicien - Service à la clientèle

Collaborate daily with cross-functional teams and a variety of external vendors.

Make a direct impact on operational efficiency and workplace well-being.

Ready to make a real difference every day? Apply now!

Advantages
* Join a collaborative and dynamic team
* Full-time hours
* Opportunity to gain hands-on experience in document management and internal company tools
* Actively participate in continuous process improvement and the modernization of internal tools
* Sharpen your priority management and problem-solving skills in a dynamic environment

Responsibilities
* Handle employee and partner inquiries across multiple channels, ensuring prompt and effective resolution
* Accurately log, track, and document each ticket in internal management systems to ensure full traceability
* Efficiently route inquiries to the appropriate stakeholders and specialized teams to guarantee a seamless experience
* Identify and address priority or sensitive issues affecting operations, staff, and facilities
* Collaborate closely with internal teams and external vendors to align operations across Quebec City and Montreal
* Recommend improvements to modernize tools, optimize workflows, and enhance the overall employee experience

Qualifications
* College diploma (DEC) or equivalent combination of education and experience
* Experience in customer service, reception, or administrative coordination
* Bilingual in French and English, both spoken and written
* Proficiency in Microsoft 365 and ticketing systems
* Strong priority management and problem-solving skills
* Rigorous, organized, and detail-oriented
* Available for a full-time, 100% on-site role in Quebec City

Summary
If you are excited about launching a career that offers both personal fulfillment and professional growth, this role is made for you! Please send your resume to katisha.gilbert@randstad.ca.

Only candidates selected for an interview will be contacted. Thank you for your interest in this position!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.