TOC Analyst - REMOTE

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Advantages
Work with a provincial crown corporation and prestigious organization in the agribusiness space.

Responsibilities

Responsibilities
Monitoring & Incident Management%
Monitor enterprise systems, networks, applications, and infrastructure using monitoring tools and dashboards.
Detect, log, and triage incidents, alerts, and service disruptions.
Perform initial troubleshooting and information gathering and resolve issues within defined scope and authority.
Escalate incidents to appropriate technical teams following established procedures.
Track incidents through resolution and ensure proper documentation.
Operations & Support%
Execute standard operating procedures (SOPs) for routine operational tasks.
Perform system health checks, backups, and scheduled maintenance activities.
Support change management activities, including monitoring during and after changes.
Communication & Coordination%

Communicate incident status, outages, and resolutions to stakeholders in a timely and professional manner.
Coordinate with internal Digital Service teams during incidents.
Participate in major incident calls and post-incident reviews
Documentation & Reporting%
Maintain accurate incident records, provide input for runbooks, and knowledge base articles.
Identify recurring issues and contribute to problem management and root cause analysis.
Cross-Team Collaboration%

Continuous Improvement%
Help shape improvements to support channels, digital workplace resources, and overall technology experience.
Recommend improvements to monitoring, processes, and operational workflows.
Stay current with new technologies, tools, and best practices relevant to IT operations.

Governance, Compliance & Audit Support
Ensure ITIL processes align with governance, audit, and security requirements.%
Provide input for accurate documentation for audit trails, service reviews, and knowledge artifacts.
Support data-quality standards in knowledge and incident records to meet compliance expectations.

Qualifications
Education & Experience

Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience).
1-3 Years experience working in in IT operations, NOC, service desk, or technical support roles.
CompTIA A+, Network+, or similar certifications.
ITIL Foundation certification.
Scripting or automation experience (PowerShell, Bash, Python) is an asset.

Summary
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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.