Travel and customer service agent - Remote

Advantages
Competitive salary of $50,000 to $55,000.
100% remote position with flexible hours.
Opportunity for growth within a company established for over 20 years.
Group insurance.
Full training provided by an experienced team.
Computer equipment provided (laptop, headset, mouse).

Responsibilities
Receive and analyze flight and travel schedule changes via the KIOS system.
Proactively communicate with clients by phone and email to inform them of these changes.
Answer client questions and reassure them in the face of unexpected events.
Make the necessary adjustments in the Amadeus reservation system.
Maintain a high quality of customer service.

Qualifications
Holding TICO and OPC licenses.
Minimum of 2 years of experience in a travel agency.
Mandatory proficiency in KIOS and Amadeus software.
Excellent command of Microsoft Excel (an asset).
Perfectly bilingual (French and English).

Summary
If you are interested in this Travel Agent and Customer Service - Remote position and meet the required qualifications, please send your resume to pierce.ashton-kane@randstad.ca

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You can also contact me on LinkedIn: https://www.linkedin.com/in/pierce-ashton-kane-868361182/

I look forward to hearing from you soon!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.