Travel consultant

Summary Description
As a Travel Advisor, you will play a central role within our Laval team. Your main mission will consist of guiding, informing, and advising our clientele in selecting their turn-key international group tours. You will deliver exceptional customer service—primarily over the phone, during in-person office meetings, and through written communications—while maintaining meticulous administrative accuracy.

Advantages
Benefits

Competitive salary scale starting between $23.00 and $27.00 / hour depending on your experience.

Comprehensive group insurance plan available upon completion of the probation period. Annual bonus program based on overall corporate performance.

Annual travel credits offered to employees.

Hybrid work model (3 days in the office, 2 days working from home) following a complete in-person training program.

Opportunity to lead international group trips for qualified candidates.

Stable, accessible, and supportive management team.

Responsibilities
Responsibilities

Provide 100% personalized advisory service dedicated to international group travel circuits.

Qualify traveler needs and ensure clear, precise, and reassuring information is communicated.

Manage incoming inquiries and conduct rigorous follow-ups on booking files (passport validation, registration forms).

Follow up on online client registrations and support travelers through to their departure date.

Welcome clients during individual meetings or group presentations in our offices.

Qualifications
Required qualifications

Perfect and flawless command of the French language, both oral and written.

Relevant experience in customer service, advisory roles, or sales.

Outstanding professional maturity, patience, empathy, and interpersonal ease with a mature clientele.

Strong attention to detail, thoroughness, and high administrative rigor.

Comfort with computer tools and capacity to learn new internal management software.

Travel Agent License from the Office de la protection du consommateur (OPC) is an asset (not mandatory at the time of hiring)

Summary
How to Apply
Are you interested in this professional challenge and looking to join a team of passionate professionals? Send your resume directly to the following email address: elisabeth.parent@randstad.ca.

Referral Program
Do you know the ideal candidate for this position? A referral bonus may be awarded for any recommendation that leads to a successful hire. Feel free to share this opportunity within your network!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.