Warranty Specialist

Advantages
Competitive, fixed hourly wage of $25.00/hour.

Stable daytime schedule from Monday to Friday, 8:00 AM to 5:00 PM.

Mandate offering strong short-term permanent hire potential.

Stimulating corporate work environment centered on mutual support, respect, and collaboration.

Free on-site parking and accessible via public transit.

Upon permanent hire: comprehensive group insurance coverage starting on day one, pension plan with employer contribution up to 5%, quarterly performance bonus of approximately 2%, and recognition of prior years of experience toward vacation allowance.

Opportunity to transition to a hybrid work model (1 day of remote work per week) following permanent status confirmation.

Responsibilities
Receive, analyze, and validate warranty claim requests submitted by email from mechanical repair shops and client branches.

Issue return merchandise authorizations (RMA/RGA) in compliance with strict criteria set by each manufacturer.

Coordinate the physical receipt and sorting of defective components by supplier with the warehouse team.

Prepare grouped warranty claim batches and submit authorization requests to international manufacturers and vendors.

Maintain rigorous administrative follow-up on active files to promptly secure applicable financial credits.

Accurately input and update transactions and file statuses within the Microsoft Dynamics 365 ERP system.

Work closely with internal supervisors, sales teams, and the warehouse department to resolve administrative discrepancies efficiently.

Qualifications
High school diploma completed, or equivalent training in administration, logistics, or customer service.

Minimum of 2 years of relevant experience in an administrative support, returns/warranty management, or B2B customer service role.

Strong comfort with computer systems, particularly ERP software (knowledge of Microsoft Dynamics 365 is a major asset) and MS Office (Excel, Outlook).

Keen organizational sense, attention to detail, methodological rigor, and ability to adhere to standardized processes.

Fast learner with proactive initiative and a problem-solving orientation.

Excellent proficiency in French and English, both oral and written.

English proficiency is required for this position as the incumbent will communicate daily by email and in writing with equipment manufacturers, distributors, and parts vendors located outside Quebec, notably in the United States and Europe, and will work with unilingual English technical documentation unavailable in French.

Summary
Does this professional challenge match your career goals, and would you like to grow within a major organization? Send your resume without delay to Melissa Bernier at melissa.bernier@randstad.ca, mentioning the job title in the subject line.

Referral Program
Do you know someone who fits this profile? Refer them to us! An attractive referral bonus may be awarded for any recommended candidate hired through our services.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.