strategic relationship manager - canada, Montreal

randstad canada
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montreal, québec
advertising, marketing & public relations
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randstad canada
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job description

Attention all Bilingual Strategic Account managers, the Randstad Risesmart team is growing!

(Full-time bilingual permanent position, that can be located anywhere in Canada)

Does the idea of partnering with Randstad Risesmart Global and being their go-to Canadian Risesmart Strategic relationship manager sound exciting to you?

Are you looking for a multi-faceted role responsible for developing strategic partnerships with HR customers in the area of talent mobility?

Randstad RiseSmart Global is looking for a Bilingual Strategic Relationship Manager to join our Sales team in Canada. If you want to work in a fast-paced environment, bring innovation in service and technology to the talent mobility industry, make an impact on companies all over the world, have a career with purpose, join us on Our Journey.

Why choose us?

-We have been recognized as one of the 50 best places to work in Canada since 2006!

-We are ranked #7 for the best employers in Canada in 2019 on Glassdoor reviews

-We are leaders in diversity & inclusion

-Competitive base salary and annual bonus

-Medical/ Dental / Vision 100% employer covered

-Generous vacation

-Flexible working environment, work from home

-100% employer-paid comprehensive group insurance

-RRSPs and share-based contribution plans

-A flexible work environment and tools that allow you to work from anywhere

-Participation in the best training programs in the industry;

-Work/life balance is a priority

-Tons of opportunities to advance your career (80% of our executive recruitment comes from within!).

about the job

The Strategic Relationship Manager is a dynamic position focused on creating a WOW experience for our customers ensuring account retention.

what you will do
·Develop strong relationships with customers, providing guidance and support for all talent mobility needs (career development, redeployment and outplacement) to include planning, implementation, and reporting

·Identify customer executives and stakeholders for relationship development and introduce to other RiseSmart team members as appropriate

·Ensure compliance with executed contract/amendments

·Work closely with Operations and Delivery teams, communicating any customer nuances or customizations

·Monitor participant and customer surveys ensuring expectations are consistently being met or exceeded; follow-up on all potential issues for resolution

·Provide sales support as needed for both new opportunities and expansion within existing customers

·Solicit customer input on current products, services & tools, collect customer insights on customer needs and wants, provide feedback to the Product team

·Consistently use creative thinking for potential improvements for programs, processes, resources/tools, etc.

·Ensure customers (in partnership with Sales) are current on all RiseSmart products

·Schedule and manage business review process (in partnership with Sales) with all customers

·Review US customer and participant facing materials identifying any Canadian nuances and differences prior to translation to Canadian French and subsequently review/approve translated materials.

·Partner with RiseSmart US and Randstad Canada billing teams to insure accuracy of invoicing and support collection of past due A/R

Do you have what it takes:
·Bachelor’s degree required (Master’s or MBA an asset)

·6+ years experience in account management with a track record of retention and continued growth

·Sales experience a plus

·Ability to develop strong trusting customer relationships

·Strong written and verbal communication skills – equally comfortable communicating with all levels in an organization from senior leaders to blue collar workers

·Excellent presentation skills including sales presentations to executive teams to a group of downsized employees

·Experience project managing large projects from planning to implementation to ongoing account management

·Self-motivated with the ability to work remotely is required

· Experience in Talent Mobility (outplacement, career development, redeployment or human resources) a plus

Technical Skills:
· Strong MS Office applications experience (particularly Word, PowerPoint and Excel), Teams and Salesforce (a plus)

·Ability to travel as needed

·Must be bilingual in English and Canadian French

about randstad risesmart
At Randstad RiseSmart, our vision is to shape the world of work. We are a leading talent mobility provider and part of Randstad N.V., a €23.8 billion global provider of flexible work and human resources services that help more than two million candidates find meaningful work every year. Our outplacement, career development, redeployment and contemporary Tech & Touch solutions strengthen employer brands, improve retention and re-engage talent. Every day we enable impacted employees to find fulfilling work, and we give our Fortune 1000 customers the peace of mind that comes from knowing that they are working with a compassionate, contemporary, outcome-driven team. Our innovative technology has helped us grow to become the nation’s fastest-growing outplacement provider. Our expert coaching and professional branding teams have successful track records of empowering careers. And, ultimately our results speak for themselves: we have received enormous industry recognition, including Gartner’s “Most Innovative Company,” the “Nation’s Best and Brightest Companies to Work For,” Fortune’s “100 Best Companies for Women,” and Deloitte “Fast 500” – recognized as one of North America’s fastest-growing technology companies. To learn more, visit