Bilingual Customer Service Representative

Join a team where you’ll be trained, supported, and empowered to grow. You’ll be helping clients protect what matters most while building a long-term career in a thriving industry.

✨ What’s in it for you?
✅ Competitive Salary: $57,300 annually
✅ Full Training Provided + Licensing Support
✅ Career Advancement Opportunities
✅ Permanent Full-Time Position
✅ A chance to make a real impact every day

🗓️ Start Date: June 2025
📌 Location: Laval, QC (on-site) Hybrid ( 2 days in office)
🕒 Schedule:

Monday: 11:30 AM – 8:00 PM

Tuesday to Friday: 1:00 PM – 8:00 PM

Saturday: 9:00 AM – 4:00 PM

Sunday: Off

If you're ready to take the next step in your professional journey and want to do it in a dynamic, bilingual environment where people come first, we’d love to hear from you.

Apply now and start your journey toward a meaningful and rewarding career! 💼✨

👉To apply, send your updated resume to katisha.gilbert@randstad.ca with the subject line " Bilingual Customer Service Insurance Advisor"



Advantages
🎯 Why join our team?

✨ Competitive compensation, including a comprehensive benefits package and paid vacation starting on day one
🕒 Permanent, full-time role with a guaranteed 35-hour work week
🛌 Sundays off for a better work-life balance
🎓 Paid training to become a Licensed General Insurance Agent
📈 Clear and long-term career path in the financial and insurance industry
🤝 Inclusive and collaborative work environment with a strong company culture
🚀 Real opportunities for professional growth and advancement from day one

🔍 Join a company that invests in your long-term success!





Responsibilities
What you’ll be doing:

Answer inbound calls in both English and French (35–50 calls/day)

Support customers with auto and property insurance inquiries

Deliver outstanding customer service experiences

Offer advice and guidance based on customer needs

Support customers throughout the claims process: from arranging towing and appraisals to explaining coverage

Cross-sell and up-sell insurance products to meet customer needs

Collaborate with internal teams and external vendors

Maintain accurate and detailed documentation

Ensure each customer interaction adds value and strengthens the company's reputation



Qualifications
What we’re looking for:

Bilingual in English and French, with excellent written and verbal communication skills, you will be communicating with clients across Canada, from coast to coast.

We are looking for candidates with a minimum of 2 to 3 years of proven customer service or call center experience, whether in sales and service roles or in customer care positions across industries such as retail, hospitality, finance, contact centers, or healthcare.

Confident, clear communicator who can build rapport with customers

Calm under pressure, adaptable, and solutions-focused

Comfortable using multiple systems with strong computer and typing skills

Detail-oriented with solid organizational abilities

Professional, positive attitude and a willingness to learn

Able to successfully complete a criminal and credit background check

Bonus if you have:
Experience in the insurance or financial services industry


Summary
If you're interested in this opportunity, we'd love to hear from you!

Also, if you know someone who might be a good fit, feel free to share this posting with them so they can apply directly.

Location: Laval, QC
Job Title: Bilingual Customer Service Insurance Advisor


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.