détails d'emploi
Are you passionate about solving problems, supporting people, and using technology to make life easier for customers? 🔧💙
We’re on the hunt for a Customer Care Tech Support Specialist who’s not just tech-savvy, but people-savvy too. If you’re bilingual, love helping clients, and thrive in fast-paced environments, this role is calling your name! 📞💻
...
Advantages
✔️ Competitive salary of 50k - 60k based on experience
✔️ Full-time, long-term opportunity
✔️ Hybrid schedule (Montreal-based)
✔️ Supportive, dynamic team environment
✔️ Internal mobility and career growth
✔️ Leadership development opportunities
✔️ Work-life balance with a company that values YOU
Responsibilities
🛠️ Respond to inbound tech support requests via phone, email, and chat
🔄 Troubleshoot software and hardware issues
💬 Guide users with step-by-step solutions and clear instructions
📊 Log all interactions and updates in CRM and ticketing systems
🤝 Collaborate with internal departments for escalated cases
📚 Stay up to date on product updates, software changes, and support documentation
🎯 Meet KPIs while delivering exceptional customer experiences
Qualifications
✅ Fully bilingual – French & English (spoken and written)
✅ Minimum 3 years of experience in a customer support or tech support role
✅ Proven experience with CRM tools, ticketing systems, and troubleshooting software
✅ Strong problem-solving skills, empathy, and a client-first mindset
✅ Excellent communication skills – clear, professional, and people-oriented
✅ Canadian work experience preferred
✅ Must be located in Montreal or Greater Montreal
Summary
Bilingual tech support/customer care role in Montreal (hybrid). Ideal for professionals with 3+ years’ experience in support roles, strong CRM & troubleshooting skills, and a people-first approach. Great long-term opportunity with growth and team spirit.
We’re looking for someone who’s passionate, reliable, and looking to grow. If that sounds like you, apply now and join a team where your tech skills and human touch are truly valued. 🚀
👋 I’m Shawn, your recruiter and advocate for this opportunity.
I specialize in bilingual customer experience and sales/aftersales roles—and I’m here to connect you with opportunities that align with your goals and values.
📧 Reach out to me at shawn.alexander@randstad.ca
Let’s make your next move the right one.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Are you passionate about solving problems, supporting people, and using technology to make life easier for customers? 🔧💙
We’re on the hunt for a Customer Care Tech Support Specialist who’s not just tech-savvy, but people-savvy too. If you’re bilingual, love helping clients, and thrive in fast-paced environments, this role is calling your name! 📞💻
Advantages
✔️ Competitive salary of 50k - 60k based on experience
✔️ Full-time, long-term opportunity
✔️ Hybrid schedule (Montreal-based)
✔️ Supportive, dynamic team environment
✔️ Internal mobility and career growth
✔️ Leadership development opportunities
✔️ Work-life balance with a company that values YOU
Responsibilities
🛠️ Respond to inbound tech support requests via phone, email, and chat
🔄 Troubleshoot software and hardware issues
💬 Guide users with step-by-step solutions and clear instructions
📊 Log all interactions and updates in CRM and ticketing systems
🤝 Collaborate with internal departments for escalated cases
📚 Stay up to date on product updates, software changes, and support documentation
🎯 Meet KPIs while delivering exceptional customer experiences
...
Qualifications
✅ Fully bilingual – French & English (spoken and written)
✅ Minimum 3 years of experience in a customer support or tech support role
✅ Proven experience with CRM tools, ticketing systems, and troubleshooting software
✅ Strong problem-solving skills, empathy, and a client-first mindset
✅ Excellent communication skills – clear, professional, and people-oriented
✅ Canadian work experience preferred
✅ Must be located in Montreal or Greater Montreal
Summary
Bilingual tech support/customer care role in Montreal (hybrid). Ideal for professionals with 3+ years’ experience in support roles, strong CRM & troubleshooting skills, and a people-first approach. Great long-term opportunity with growth and team spirit.
We’re looking for someone who’s passionate, reliable, and looking to grow. If that sounds like you, apply now and join a team where your tech skills and human touch are truly valued. 🚀
👋 I’m Shawn, your recruiter and advocate for this opportunity.
I specialize in bilingual customer experience and sales/aftersales roles—and I’m here to connect you with opportunities that align with your goals and values.
📧 Reach out to me at shawn.alexander@randstad.ca
Let’s make your next move the right one.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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