Provides technology-based customer service support and conducts first-level analysis to resolve end-user incidents/issues, working with technology groups to resolve them within established timeframes. This role requires strong customer service skills, adherence to security guidelines and audit requirements, and processing access requests from various lines of business (LOBs).
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Position: Access Services Representative
Shift: Core business hours - Monday to Friday (flexible between 7 am and 7 pm, 7-hour shift)
Location: Montreal (Hybrid - 2 days onsite per week)
Advantages
Long-term contract, positive team environment, variety of tasks, opportunity for extension and potential conversion to a permanent position.
Responsibilities
Receive and process access requests from different LOBs, ensuring compliance with bank security guidelines and audit requirements. Provide courteous, efficient, and professional customer service. Maintain proficient knowledge of tools, processes, and resources for problem resolution and recovery. Prioritize activities and provide timely updates on service issues.
Qualifications
Bilingual (French and English), strong communication and customer service skills, strong computer skills, minimum one year of relevant experience. Active Directory experience is a plus. Post-secondary education or related certifications are assets.
Summary
If you are a detail-oriented and customer-focused individual with strong technical skills and experience in access management, we encourage you to apply. This is a fantastic opportunity to join a supportive team and contribute to a dynamic organization.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Provides technology-based customer service support and conducts first-level analysis to resolve end-user incidents/issues, working with technology groups to resolve them within established timeframes. This role requires strong customer service skills, adherence to security guidelines and audit requirements, and processing access requests from various lines of business (LOBs).
Position: Access Services Representative
Shift: Core business hours - Monday to Friday (flexible between 7 am and 7 pm, 7-hour shift)
Location: Montreal (Hybrid - 2 days onsite per week)
Advantages
Long-term contract, positive team environment, variety of tasks, opportunity for extension and potential conversion to a permanent position.
Responsibilities
Receive and process access requests from different LOBs, ensuring compliance with bank security guidelines and audit requirements. Provide courteous, efficient, and professional customer service. Maintain proficient knowledge of tools, processes, and resources for problem resolution and recovery. Prioritize activities and provide timely updates on service issues.
Qualifications
...
Bilingual (French and English), strong communication and customer service skills, strong computer skills, minimum one year of relevant experience. Active Directory experience is a plus. Post-secondary education or related certifications are assets.
Summary
If you are a detail-oriented and customer-focused individual with strong technical skills and experience in access management, we encourage you to apply. This is a fantastic opportunity to join a supportive team and contribute to a dynamic organization.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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