Join our growing team as an Account Resolution Specialist at a leading Canadian bank! This role offers a fantastic opportunity to build your career within a large organization, providing exceptional customer service and contributing to the smooth operation of our Small Business Banking department. The position is initially focused on back-office work, transitioning to a balance of phone and back-office tasks after the first three months.
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Position: Account Resolution Specialist
Shift: Rotating shifts: 8:30 AM – 5:00 PM, 10:00 AM – 6:30 PM, 11:30 AM – 8:00 PM
Location: Montreal (3 days in office)
Advantages
Work for a large, reputable organization. Opportunity for conversion to a permanent position. Three days of paid training provided.
Responsibilities
• Provide inbound and outbound support to customers.
• Create an exceptional customer experience.
• Navigate multiple systems to locate and update customer information.
• Conduct account reviews to identify discrepancies or missing information.
• Follow all end-to-end procedures for Business Account compliance.
• Ensure accurate and compliant documentation.
Qualifications
• Provide inbound and outbound support to customers.
• Create an exceptional customer experience.
• Navigate multiple systems to locate and update customer information.
• Conduct account reviews to identify discrepancies or missing information.
• Follow all end-to-end procedures for Business Account compliance.
• Ensure accurate and compliant documentation.
Summary
If you are a highly motivated and customer-focused individual with excellent communication skills, we encourage you to apply! This is a fantastic opportunity to launch or advance your career in a dynamic and supportive environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Join our growing team as an Account Resolution Specialist at a leading Canadian bank! This role offers a fantastic opportunity to build your career within a large organization, providing exceptional customer service and contributing to the smooth operation of our Small Business Banking department. The position is initially focused on back-office work, transitioning to a balance of phone and back-office tasks after the first three months.
Position: Account Resolution Specialist
Shift: Rotating shifts: 8:30 AM – 5:00 PM, 10:00 AM – 6:30 PM, 11:30 AM – 8:00 PM
Location: Montreal (3 days in office)
Advantages
Work for a large, reputable organization. Opportunity for conversion to a permanent position. Three days of paid training provided.
Responsibilities
• Provide inbound and outbound support to customers.
• Create an exceptional customer experience.
• Navigate multiple systems to locate and update customer information.
• Conduct account reviews to identify discrepancies or missing information.
• Follow all end-to-end procedures for Business Account compliance.
• Ensure accurate and compliant documentation.
Qualifications
...
• Provide inbound and outbound support to customers.
• Create an exceptional customer experience.
• Navigate multiple systems to locate and update customer information.
• Conduct account reviews to identify discrepancies or missing information.
• Follow all end-to-end procedures for Business Account compliance.
• Ensure accurate and compliant documentation.
Summary
If you are a highly motivated and customer-focused individual with excellent communication skills, we encourage you to apply! This is a fantastic opportunity to launch or advance your career in a dynamic and supportive environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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