Our Client is a global leader in live productions, systems integration and virtual technology, Their team is comprised of more than 2,000 passionate individuals. Their ambition? To deliver spectacular experiences worldwide.
...
Bilingualism is required as this is a collaborative role at the national level and the candidate will be handling and following up on various requests from clients and third parties who only understand and communicate in English. This position also requires the candidate to be able to interact seamlessly with colleagues in our offices across Canada, where English is the predominant language. As we estimate that more than 50% of the work required for this position must be performed in English, and in order to ensure that the employee in this position can perform their duties autonomously and effectively, candidates for this position must be able to communicate appropriately in French and English both orally and in writing.
Advantages
Our offer to you:
* Competitive compensation and group insurance plan
* Corporate savings plan with employer contribution
* Opportunities for training and career advancement
* Reimbursement of professional and development fees
* Employee assistance program to ensure personal health and well-being.
Responsibilities
Your day will look like this:
*Respond to clients' technical needs with courtesy and eagerness to meet their expectations;
*Find workaround solutions to try and make a system functional despite equipment failure;
*Listen to and understand client needs;
Identify and investigate the problem over the phone with the client;
*Propose solutions to clients;
*Provide on-site and telephone support to clients and technicians during problem resolution;
*Document the work performed in the ticketing tool;
*Update client and Solotech's internal documentation, in accordance with the modifications made on-site;
*Provide technical support;
*Answer technical questions from clients;
*Write reports on the work completed;
*Make recommendations for and execute maintenance and parts replacements;
*Develop excellent business relationships with clients:
*Act as a strategic advisor to the clientele;
*Ensure satisfaction by being proactive regarding their needs;
*Collaborate with various stakeholders to ensure the best possible customer service.
Qualifications
Your profile:
*Fluency in French, both spoken and written, as well as professional level English;
*Hold a DEC or DEP (electronics), electronic engineering, or the equivalent;
*Have a minimum of 2 years of experience in a similar position;
*Hold a driver's license to be able to travel to different clients (Vehicle provided for travel needs);
*Knowledge of consumer and commercial level sound, video projection, and lighting equipment;
*Have a basic knowledge of home automation concepts (Crestron, AMX), videoconferencing (Polycom, Tandberg, Zoom, Teams), lighting (DMX Protocol, LightJockey, ETC, Strand), and digital audio processing (SymNet, Soundweb, Biamp, QSC);
*Knowledge of networking;
*Knowledge of the Microsoft Office suite;
*Possess an ASP construction card (an asset);
*Must be available and open to working atypical hours depending on projects (early morning or evening according to client needs);
*Have completed 'working at height' training (an asset);
*Good interpersonal skills and ability to communicate directly with the client;
*Ensure excellent customer service;
*Teamwork-oriented and collaborative spirit;
*Good priority management and adherence to deadlines and tight schedules;
*Strong ability to work under pressure and capacity to adapt to change;
*Comfort working with limited information (Autonomy and resourcefulness).
Summary
* Poste: Audiovisual technician, mobile service.
* EXP level: 2-3 years
* Language skills : Bilingual
* Locialisation: Montreal
Start date: Immediately
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our Client is a global leader in live productions, systems integration and virtual technology, Their team is comprised of more than 2,000 passionate individuals. Their ambition? To deliver spectacular experiences worldwide.
Bilingualism is required as this is a collaborative role at the national level and the candidate will be handling and following up on various requests from clients and third parties who only understand and communicate in English. This position also requires the candidate to be able to interact seamlessly with colleagues in our offices across Canada, where English is the predominant language. As we estimate that more than 50% of the work required for this position must be performed in English, and in order to ensure that the employee in this position can perform their duties autonomously and effectively, candidates for this position must be able to communicate appropriately in French and English both orally and in writing.
Advantages
Our offer to you:
* Competitive compensation and group insurance plan
* Corporate savings plan with employer contribution
* Opportunities for training and career advancement
...
* Reimbursement of professional and development fees
* Employee assistance program to ensure personal health and well-being.
Responsibilities
Your day will look like this:
*Respond to clients' technical needs with courtesy and eagerness to meet their expectations;
*Find workaround solutions to try and make a system functional despite equipment failure;
*Listen to and understand client needs;
Identify and investigate the problem over the phone with the client;
*Propose solutions to clients;
*Provide on-site and telephone support to clients and technicians during problem resolution;
*Document the work performed in the ticketing tool;
*Update client and Solotech's internal documentation, in accordance with the modifications made on-site;
*Provide technical support;
*Answer technical questions from clients;
*Write reports on the work completed;
*Make recommendations for and execute maintenance and parts replacements;
*Develop excellent business relationships with clients:
*Act as a strategic advisor to the clientele;
*Ensure satisfaction by being proactive regarding their needs;
*Collaborate with various stakeholders to ensure the best possible customer service.
Qualifications
Your profile:
*Fluency in French, both spoken and written, as well as professional level English;
*Hold a DEC or DEP (electronics), electronic engineering, or the equivalent;
*Have a minimum of 2 years of experience in a similar position;
*Hold a driver's license to be able to travel to different clients (Vehicle provided for travel needs);
*Knowledge of consumer and commercial level sound, video projection, and lighting equipment;
*Have a basic knowledge of home automation concepts (Crestron, AMX), videoconferencing (Polycom, Tandberg, Zoom, Teams), lighting (DMX Protocol, LightJockey, ETC, Strand), and digital audio processing (SymNet, Soundweb, Biamp, QSC);
*Knowledge of networking;
*Knowledge of the Microsoft Office suite;
*Possess an ASP construction card (an asset);
*Must be available and open to working atypical hours depending on projects (early morning or evening according to client needs);
*Have completed 'working at height' training (an asset);
*Good interpersonal skills and ability to communicate directly with the client;
*Ensure excellent customer service;
*Teamwork-oriented and collaborative spirit;
*Good priority management and adherence to deadlines and tight schedules;
*Strong ability to work under pressure and capacity to adapt to change;
*Comfort working with limited information (Autonomy and resourcefulness).
Summary
* Poste: Audiovisual technician, mobile service.
* EXP level: 2-3 years
* Language skills : Bilingual
* Locialisation: Montreal
Start date: Immediately
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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