Overall accountability:
As the Returns Coordinator, you will be supporting the B2B Operations Executive on any changes to the return process, return assortment changes, and system enhancements. You will be responsible for maintaining the return assortment for all ITCO products and work with various stakeholders to acquire necessary information to drive execution, support, and system implementations.
...
Advantages
- Weekly insurance benefit of $10
- Employees have access to a cafeteria within the office premises.
- The office provides a gym facility for employees to use.
- Employees have access to an on-site clinic.
- Enjoy a two-week vacation with an additional 5 paid sick days.
Responsibilities
•Daily extracts and validations of returns booked in the system
•Weekly and monthly returns reports with insights to be sent out to department manager
•Collaborate with cross functional team and our logistics team on any pending returns
•Implementing new ways of working to fit the on-going business return plan
•Create, maintain, and update return communications for ITCO customers
•Conduct investigations with cross functional teams on customer returns and provide timeline response to customers on return process
•Perform changes to the return assortment in a timely manner to avoid any delays and/or unauthorized returns
•Maintenance of all documents with any updates on the return process in various systems (I.E. Go Scan)
•Maintenance of Order Forms for customers across the country – Coordination with Product Portfolio Lead on any assortment changes
•Maintenance of target list for delivery fees (Out-Of-Route & Volume fees) by coordinating and aligning with Key Accounts
Qualifications
•Strong Communication & People Skills Set.
•Ability to manage and balance priorities and expectations
•Work within tight timelines
•Meticulous & Detail Oriented.
•Proactive & Positive working attitude
•Excellent Time Management Skills – thrives under pressure
•Ability to multi-task different priorities simultaneously
•Ability to work within cross-functional teams within
•Ability to look for proactive solutions when confronted with challenges
Bilingualism (French and English) is required due to regular communication with internal and external stakeholders across Canada and internationally.
Our Client operates across Canada, and globally. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.
Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to:
- collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French
- attend essential training, meetings or conferences held outside Quebec, which are presented in English
participate in company-wide Canadian/Global town hall meetings and management information sessions, which are presented in English
Summary
Does this job interest you?
Do not hesitate to send me your resume at : vithusha.ravi@randstadsourceright.ca
Randstad is Canada's largest employment agency, and each consultant is a specialist in his or her field. Not only will they be able to help you in your job search, they'll also be able to advise you on how to find a job that matches your skills.
As occupational health and safety is one of our top priorities, you'll also have access to our completely free online training.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Overall accountability:
As the Returns Coordinator, you will be supporting the B2B Operations Executive on any changes to the return process, return assortment changes, and system enhancements. You will be responsible for maintaining the return assortment for all ITCO products and work with various stakeholders to acquire necessary information to drive execution, support, and system implementations.
Advantages
- Weekly insurance benefit of $10
- Employees have access to a cafeteria within the office premises.
- The office provides a gym facility for employees to use.
- Employees have access to an on-site clinic.
- Enjoy a two-week vacation with an additional 5 paid sick days.
Responsibilities
•Daily extracts and validations of returns booked in the system
•Weekly and monthly returns reports with insights to be sent out to department manager
•Collaborate with cross functional team and our logistics team on any pending returns
•Implementing new ways of working to fit the on-going business return plan
•Create, maintain, and update return communications for ITCO customers
...
•Conduct investigations with cross functional teams on customer returns and provide timeline response to customers on return process
•Perform changes to the return assortment in a timely manner to avoid any delays and/or unauthorized returns
•Maintenance of all documents with any updates on the return process in various systems (I.E. Go Scan)
•Maintenance of Order Forms for customers across the country – Coordination with Product Portfolio Lead on any assortment changes
•Maintenance of target list for delivery fees (Out-Of-Route & Volume fees) by coordinating and aligning with Key Accounts
Qualifications
•Strong Communication & People Skills Set.
•Ability to manage and balance priorities and expectations
•Work within tight timelines
•Meticulous & Detail Oriented.
•Proactive & Positive working attitude
•Excellent Time Management Skills – thrives under pressure
•Ability to multi-task different priorities simultaneously
•Ability to work within cross-functional teams within
•Ability to look for proactive solutions when confronted with challenges
Bilingualism (French and English) is required due to regular communication with internal and external stakeholders across Canada and internationally.
Our Client operates across Canada, and globally. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.
Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to:
- collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French
- attend essential training, meetings or conferences held outside Quebec, which are presented in English
participate in company-wide Canadian/Global town hall meetings and management information sessions, which are presented in English
Summary
Does this job interest you?
Do not hesitate to send me your resume at : vithusha.ravi@randstadsourceright.ca
Randstad is Canada's largest employment agency, and each consultant is a specialist in his or her field. Not only will they be able to help you in your job search, they'll also be able to advise you on how to find a job that matches your skills.
As occupational health and safety is one of our top priorities, you'll also have access to our completely free online training.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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