Bilingual Customer Service Representative

You will be applying exceptional customer service skills to support customers with insurance benefits.

Advantages
- Work from home, full-time or part-time schedule.
- 6-month contract.
- Hourly rate of $21.42/hr.

Responsibilities
- Promptly and professionally answer incoming calls, chats, and inquiries.
- Develop product knowledge and effectively convey information to clients.
- Demonstrate active listening, clarify information, and de-escalate situations.
- Document customer inquiries and solutions.
- Maintain established performance levels.
- Understand and resolve compliance issues.
- Support teamwork.
- Effectively identify and respond to customer needs, providing solutions and alternatives.

Qualifications
- 3 years of experience supporting insurance programs.
- Fluency in French and English (oral and written).
- Proficiency in Microsoft Office suite applications
- Excellent communication skills, empathy, and proven ability to listen and serve
- College diploma preferred, high school diploma required.

Summary
The perfect position for you? If you are a motivated and an experienced customer service professional, that possesses bilingual proficiency in English and French, coupled with passion for service excellence, we want to meet you. If you meet the qualifications, please send your resume now to - marie.thiers@randstad.ca.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.