Bilingual Customer Service Representative

Randstad is looking for a Bilingual Customer Service Representative to work for a Financial company in the Downtown, Toronto area. This is a remote, temporary, full-time position, with the potential to become permanent. Read below to find out more:

Location: Hybrid, right by Union station (2-3 days in office)
Hours:
Monday to Friday 9:00 am- 5:00 pm
Pay: 24-27.00/hr depending on experience


Advantages
- full-time hours
- Work 3 days from home
- potential to be brought on permanent
- work as a part of a great team
- excellent leadership
- growth potential offered once brought on as a permanent employee

Responsibilities
- Receiving inbound/outbound calls in English and French regarding issues/concerns related to customers' pre-paid visa cards
- Resolving customers' concerns by listening to the problem and offering the best solution
- Assisting customers in making changes and following the appropriate policies and procedures in place
- Responding to all customer emails promptly
- Providing exceptional and professional service in every interaction

Qualifications
- Bilingual in French and English is MANDATORY
- Call center experience is an asset
- Customer Service experience
- Tech-savvy
- Professional and a team player


Summary
If you are interested, apply now!
1) Apply online!
2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Bilingual CSR - Downtown"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.