Reporting into the Senior Manager of Service Delivery, Talent Development, the Learning Associate provides support in the planning, organization, assessment, development and implementation of key instructor-led learning initiatives in the Talent Development. The Learning Associate is accountable, in partnership with the Senior Advisor/Program Manager, Talent Development, for delivering on the following key accountabilities and providing direct support to the Leadership Team on any other matters related to the successful management and operation of the team.
...
The details of this role that will help you decide if it’s the right move for you…
Location: Montreal, QC or Toronto, ON (Hybrid)
Competitive Rate
Duration: 8 months (Possibility of Extension)
Global opportunities for professional growth and development
Advantages
• Well known and reputable financial company
• Good opportunity to grow within a large financial institution
• 8 month contract
• 37.5 hrs per week Mon-Fri 9-5 or 8-4 along those lines
Responsibilities
Producer – present for the delivery of instructor-led session
• Attend assigned sessions virtually and ensure learners have an exceptional virtual experience during the class/program (i.e. manage camera, mute participants when necessary, point-of-contact the resolve any experience issues)
• Manage all incoming questions, consolidate on the fly and call out the question(s) to the speaker to answer
• Where necessary, manage the flow of the session, by driving the deck during the sessions, monitoring timing/agenda and minimize disruptions
• Provides technical assistance for instructor and learners during sessions
• Send digital materials pre and post-session to all attendees (recorded sessions, communication on postlearning recommendations, job aids/guides to sustain the learning) Reporting & Continuous Improvement
• Keeping team apprised of any roster issues and making recommendations to address
• Identify risks in current processes and bring them to the attention of the team
• Gather and consolidate feedback results (where applicable) and submit to appropriate teams for further analysis and/or reporting
• Identify continuous improvement opportunities
Sourcing and Scheduling Learning Specialists
• Analyze and map the required skills for each training offering against the competencies and expertise of available trainers along with appropriate language skills
• Complexity and Ambiguity Management: Navigate the inherent complexity and ambiguity involved in matching Learning Specialists to offerings, considering factors such as evolving program requirements, Learning Specialist availability, and participant needs.
• Coordinate and schedule trainers, balancing multiple priorities and adapting to changes as needed to ensure seamless program delivery.
Business Relationships:
• Attend and participate in project planning meetings to ensure alignment on run sheet for assigned sessions; provide feedback and recommendations (where applicable)
• Point of contact for instructor to answer any questions they may have prior to the session
• Single point of contact for participants pre and post session Learner Experience – support the mandate to ensure best in-class experience
• Set up classes in Workday Learning
• Manage rosters of people registering, cancelling, attending and completions
• Ensure technology internal/external will work prior to each session
• Send out communications’ pre-session (directions, dietary, etc.)
• Schedule/source internal instructors where applicable
• Manage the processing of all vendor invoices and reconcile the budget each quarter CROSS-FUNCTIONAL RELATIONSHIPS
• Collaborate with peers and management both inside and outside the work unit when identifying, discussing and resolving business issues related to the work area.
• Interact on a regular basis with team members across company up to the Senior Management level for the purposes of obtaining, providing or exchanging information related to Talent Development programs.
• As an employee of company , the incumbent must comply with all applicable company and Line of Business policies, standards, guidelines and controls.
COMPLIANCE REQUIREMENTS/RESPONSIBILITIES
As an employee, the incumbent must comply with all applicable company and Line of Business policies, standards, guidelines and controls.
AUTHORITIES/DECISION RIGHTS
• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
JOB DIMENSIONS
• Managing high volumes of work and concurrent tasks with multiple stakeholders
• Initiative and self-managing skills are required in order to be able to work independently with minimal direction and to respond effectively to urgent issues and deadlines that arise
• Continuously building subject matter expertise across a broad range of company and Talent Development business strategies.
Qualifications
KNOWLEDGE AND SKILLS
• Excellent relationship building skills with the ability to influence stakeholders from varied backgrounds, differing priorities and over which you do not have direct authority
• Ability to understand issues and concepts related to new and evolving business needs; can get up to speed quickly with regard to new subject matters and able to deal with changing circumstances.
• Strong organizational skills, sufficient to develop project/ work plans and coordinate the delivery of initiatives across business and organizational lines.
• Ability to manage workload in an ambiguous environment while under tight timelines.
• Problem solving skills sufficient to analyze information and formulate responses to problems and issues.
• Communication and interactive skills to convey factual and conceptual information on issues requiring detailed explanation/interpretation and communicate effectively at all levels in the organization.
• Strong proficiency in Excel (formulas, PivotTables, conditional formatting)
• Strong verbal and written communication and presentation skills (excellent ability to build executive presentations using PowerPoint).
•Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Summary
If this role sounds like a good fit for you, please APPLY ONLINE today or via email with the role title in the subject line to: marie.thiers@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Reporting into the Senior Manager of Service Delivery, Talent Development, the Learning Associate provides support in the planning, organization, assessment, development and implementation of key instructor-led learning initiatives in the Talent Development. The Learning Associate is accountable, in partnership with the Senior Advisor/Program Manager, Talent Development, for delivering on the following key accountabilities and providing direct support to the Leadership Team on any other matters related to the successful management and operation of the team.
The details of this role that will help you decide if it’s the right move for you…
Location: Montreal, QC or Toronto, ON (Hybrid)
Competitive Rate
Duration: 8 months (Possibility of Extension)
Global opportunities for professional growth and development
Advantages
• Well known and reputable financial company
• Good opportunity to grow within a large financial institution
• 8 month contract
• 37.5 hrs per week Mon-Fri 9-5 or 8-4 along those lines
Responsibilities
Producer – present for the delivery of instructor-led session
...
• Attend assigned sessions virtually and ensure learners have an exceptional virtual experience during the class/program (i.e. manage camera, mute participants when necessary, point-of-contact the resolve any experience issues)
• Manage all incoming questions, consolidate on the fly and call out the question(s) to the speaker to answer
• Where necessary, manage the flow of the session, by driving the deck during the sessions, monitoring timing/agenda and minimize disruptions
• Provides technical assistance for instructor and learners during sessions
• Send digital materials pre and post-session to all attendees (recorded sessions, communication on postlearning recommendations, job aids/guides to sustain the learning) Reporting & Continuous Improvement
• Keeping team apprised of any roster issues and making recommendations to address
• Identify risks in current processes and bring them to the attention of the team
• Gather and consolidate feedback results (where applicable) and submit to appropriate teams for further analysis and/or reporting
• Identify continuous improvement opportunities
Sourcing and Scheduling Learning Specialists
• Analyze and map the required skills for each training offering against the competencies and expertise of available trainers along with appropriate language skills
• Complexity and Ambiguity Management: Navigate the inherent complexity and ambiguity involved in matching Learning Specialists to offerings, considering factors such as evolving program requirements, Learning Specialist availability, and participant needs.
• Coordinate and schedule trainers, balancing multiple priorities and adapting to changes as needed to ensure seamless program delivery.
Business Relationships:
• Attend and participate in project planning meetings to ensure alignment on run sheet for assigned sessions; provide feedback and recommendations (where applicable)
• Point of contact for instructor to answer any questions they may have prior to the session
• Single point of contact for participants pre and post session Learner Experience – support the mandate to ensure best in-class experience
• Set up classes in Workday Learning
• Manage rosters of people registering, cancelling, attending and completions
• Ensure technology internal/external will work prior to each session
• Send out communications’ pre-session (directions, dietary, etc.)
• Schedule/source internal instructors where applicable
• Manage the processing of all vendor invoices and reconcile the budget each quarter CROSS-FUNCTIONAL RELATIONSHIPS
• Collaborate with peers and management both inside and outside the work unit when identifying, discussing and resolving business issues related to the work area.
• Interact on a regular basis with team members across company up to the Senior Management level for the purposes of obtaining, providing or exchanging information related to Talent Development programs.
• As an employee of company , the incumbent must comply with all applicable company and Line of Business policies, standards, guidelines and controls.
COMPLIANCE REQUIREMENTS/RESPONSIBILITIES
As an employee, the incumbent must comply with all applicable company and Line of Business policies, standards, guidelines and controls.
AUTHORITIES/DECISION RIGHTS
• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
JOB DIMENSIONS
• Managing high volumes of work and concurrent tasks with multiple stakeholders
• Initiative and self-managing skills are required in order to be able to work independently with minimal direction and to respond effectively to urgent issues and deadlines that arise
• Continuously building subject matter expertise across a broad range of company and Talent Development business strategies.
Qualifications
KNOWLEDGE AND SKILLS
• Excellent relationship building skills with the ability to influence stakeholders from varied backgrounds, differing priorities and over which you do not have direct authority
• Ability to understand issues and concepts related to new and evolving business needs; can get up to speed quickly with regard to new subject matters and able to deal with changing circumstances.
• Strong organizational skills, sufficient to develop project/ work plans and coordinate the delivery of initiatives across business and organizational lines.
• Ability to manage workload in an ambiguous environment while under tight timelines.
• Problem solving skills sufficient to analyze information and formulate responses to problems and issues.
• Communication and interactive skills to convey factual and conceptual information on issues requiring detailed explanation/interpretation and communicate effectively at all levels in the organization.
• Strong proficiency in Excel (formulas, PivotTables, conditional formatting)
• Strong verbal and written communication and presentation skills (excellent ability to build executive presentations using PowerPoint).
•Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Summary
If this role sounds like a good fit for you, please APPLY ONLINE today or via email with the role title in the subject line to: marie.thiers@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
