Join our team as a Bilingual Operations Officer! You will be responsible for managing calls from both internal and external partners, addressing inquiries with professionalism and efficiency. You will maintain accurate records of all interactions, resolve complaints with composure, and collaborate effectively with fellow team members to ensure exceptional caller experience. You will also work towards meeting specific performance targets, including call handling time and caller satisfaction. Staying informed on the latest product knowledge and procedures will be essential to succeed in this role.
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Position: Bilingual Operations Officer
Shift: 37.5 hours per week, Monday-Friday, 8am to 8pm (rotating shifts required)
Location: Montreal (in-office 2 days a week: Wednesday and Thursday)
Advantages
Work within a leading Financial Institution. 12-month contract with possibility of extension and conversion to permanent.
Responsibilities
The ideal candidate will be responsible for managing calls from both internal and external partners, addressing inquiries with professionalism and efficiency. They will maintain accurate records of all interactions, resolve complaints with composure, and collaborate effectively with fellow team members to ensure exceptional caller experience. Additionally, the candidate will work towards meeting specific performance targets, including call handling time and caller satisfaction. Staying informed on the latest product knowledge and procedures will be essential to succeed in this role.
Qualifications
Bilingual (English and French) – read, write, speak. Excellent communication skills (written & verbal) in both French and English. Active listening skills. Excellent attention to detail and accuracy. Basic Computer Skills (MS Office Suite). Customer service experience (high volume/retail customer facing). Resourceful, strong problem-solving skills. Post-secondary education or equivalent. Call Centre experience and experience in banking, real estate, law, or government is an asset. Candidates should demonstrate consistent work history.
Summary
Interested in this exciting opportunity in a financial institution? Apply online now!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Join our team as a Bilingual Operations Officer! You will be responsible for managing calls from both internal and external partners, addressing inquiries with professionalism and efficiency. You will maintain accurate records of all interactions, resolve complaints with composure, and collaborate effectively with fellow team members to ensure exceptional caller experience. You will also work towards meeting specific performance targets, including call handling time and caller satisfaction. Staying informed on the latest product knowledge and procedures will be essential to succeed in this role.
Position: Bilingual Operations Officer
Shift: 37.5 hours per week, Monday-Friday, 8am to 8pm (rotating shifts required)
Location: Montreal (in-office 2 days a week: Wednesday and Thursday)
Advantages
Work within a leading Financial Institution. 12-month contract with possibility of extension and conversion to permanent.
Responsibilities
...
The ideal candidate will be responsible for managing calls from both internal and external partners, addressing inquiries with professionalism and efficiency. They will maintain accurate records of all interactions, resolve complaints with composure, and collaborate effectively with fellow team members to ensure exceptional caller experience. Additionally, the candidate will work towards meeting specific performance targets, including call handling time and caller satisfaction. Staying informed on the latest product knowledge and procedures will be essential to succeed in this role.
Qualifications
Bilingual (English and French) – read, write, speak. Excellent communication skills (written & verbal) in both French and English. Active listening skills. Excellent attention to detail and accuracy. Basic Computer Skills (MS Office Suite). Customer service experience (high volume/retail customer facing). Resourceful, strong problem-solving skills. Post-secondary education or equivalent. Call Centre experience and experience in banking, real estate, law, or government is an asset. Candidates should demonstrate consistent work history.
Summary
Interested in this exciting opportunity in a financial institution? Apply online now!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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