We are seeking a highly professional and fluent Bilingual (English/French) Operations Officer III to join our dynamic team in Mississauga. In this fast-paced, telephone-based role, you will play a critical part in our Anti-Money Laundering (AML) and compliance efforts. You will be responsible for conducting Know Your Customer (KYC) checks, verifying client data, and ensuring strict adherence to regulatory standards—all while delivering a top-tier client experience.
...
If you have a strong background in banking, a passion for financial compliance, and exceptional communication skills in both official languages, this is your opportunity to grow your career with an industry leader.
Location: Mississauga, Ontario – Hybrid (4 days on-site, 1 day remote)
Contract Duration: 8 Months (with high potential for extension/conversion)
Start Date: July 20, 2026
Compensation: $31.55 / hour
Schedule: Monday to Friday. Candidates must be flexible to work any of the following 8-hour shifts: 8:00 AM – 4:00 PM, 9:00 AM – 5:00 PM, or 10:00 AM – 6:00 PM. (No shift rotation required).
Advantages
Career Growth: Gain highly sought-after, specialized experience within AML and financial compliance.
Collaborative Culture: Join a supportive, diverse, and engaging team of 25 professionals.
Hybrid Flexibility: Enjoy the best of both worlds with 4 days on-site in a modern facility and 1 day working from home.
Comprehensive Onboarding: Succeed from day one with a structured, 4-to-6-week paid training program.
Long-Term Potential: Strong possibility of contract extension or permanent conversion based on your performance and business needs.
Responsibilities
Client Verification & KYC: Handle inbound/outbound calls (90% telephone-based work) to confirm client personal information and perform rigorous KYC and AML validation checks.
Compliance Adherence: Ensure all transactions and client interactions align seamlessly with internal bank policies, federal regulations, and operational frameworks.
Professional Documentation: Leverage your strong business writing skills to accurately summarize client conversations, document findings, and compile files for quality control reviews.
Cross-Functional Collaboration: Partner closely with internal AML and Compliance units to escalate high-risk activities and facilitate swift, compliant resolutions.
Performance Excellence: Meet and exceed daily service level agreements (SLAs), accuracy standards, and quality control metrics.
Qualifications
Must-Have Requirements:
Language: Fully bilingual in English and French with professional-level written and verbal communication skills.
Experience: 4–5 years of progressive experience within a banking or financial institution.
Customer Contact Experience: Proven experience in a high-volume call center, customer service, or collections environment.
Technical Compliance: Direct, hands-on experience conducting KYC checks and verifying sensitive client information.
Business Writing: Exceptional ability to synthesize complex verbal conversations into clear, structured, and professional written summaries.
Tech Savviness: Strong proficiency in Microsoft Office 365 (Word, Excel, Outlook) and a demonstrated ability to navigate multiple complex software platforms simultaneously.
Education: Post-secondary certification or degree.
Soft Skills:
Meticulous attention to detail and unwavering accuracy under tight deadlines.
Strong analytical, problem-solving, and risk-identification skills.
Excellent time management and organizational abilities.
A collaborative mindset with the ability to work effectively within a large team environment.
Nice-to-Have:
Prior experience working with major Canadian financial institutions.
Familiarity with Money Market (MM) or Foreign Exchange (FX) banking products.
Summary
If you are interested in the Bilingual Operations Officer position please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a highly professional and fluent Bilingual (English/French) Operations Officer III to join our dynamic team in Mississauga. In this fast-paced, telephone-based role, you will play a critical part in our Anti-Money Laundering (AML) and compliance efforts. You will be responsible for conducting Know Your Customer (KYC) checks, verifying client data, and ensuring strict adherence to regulatory standards—all while delivering a top-tier client experience.
If you have a strong background in banking, a passion for financial compliance, and exceptional communication skills in both official languages, this is your opportunity to grow your career with an industry leader.
Location: Mississauga, Ontario – Hybrid (4 days on-site, 1 day remote)
Contract Duration: 8 Months (with high potential for extension/conversion)
Start Date: July 20, 2026
Compensation: $31.55 / hour
Schedule: Monday to Friday. Candidates must be flexible to work any of the following 8-hour shifts: 8:00 AM – 4:00 PM, 9:00 AM – 5:00 PM, or 10:00 AM – 6:00 PM. (No shift rotation required).
Advantages
Career Growth: Gain highly sought-after, specialized experience within AML and financial compliance.
...
Collaborative Culture: Join a supportive, diverse, and engaging team of 25 professionals.
Hybrid Flexibility: Enjoy the best of both worlds with 4 days on-site in a modern facility and 1 day working from home.
Comprehensive Onboarding: Succeed from day one with a structured, 4-to-6-week paid training program.
Long-Term Potential: Strong possibility of contract extension or permanent conversion based on your performance and business needs.
Responsibilities
Client Verification & KYC: Handle inbound/outbound calls (90% telephone-based work) to confirm client personal information and perform rigorous KYC and AML validation checks.
Compliance Adherence: Ensure all transactions and client interactions align seamlessly with internal bank policies, federal regulations, and operational frameworks.
Professional Documentation: Leverage your strong business writing skills to accurately summarize client conversations, document findings, and compile files for quality control reviews.
Cross-Functional Collaboration: Partner closely with internal AML and Compliance units to escalate high-risk activities and facilitate swift, compliant resolutions.
Performance Excellence: Meet and exceed daily service level agreements (SLAs), accuracy standards, and quality control metrics.
Qualifications
Must-Have Requirements:
Language: Fully bilingual in English and French with professional-level written and verbal communication skills.
Experience: 4–5 years of progressive experience within a banking or financial institution.
Customer Contact Experience: Proven experience in a high-volume call center, customer service, or collections environment.
Technical Compliance: Direct, hands-on experience conducting KYC checks and verifying sensitive client information.
Business Writing: Exceptional ability to synthesize complex verbal conversations into clear, structured, and professional written summaries.
Tech Savviness: Strong proficiency in Microsoft Office 365 (Word, Excel, Outlook) and a demonstrated ability to navigate multiple complex software platforms simultaneously.
Education: Post-secondary certification or degree.
Soft Skills:
Meticulous attention to detail and unwavering accuracy under tight deadlines.
Strong analytical, problem-solving, and risk-identification skills.
Excellent time management and organizational abilities.
A collaborative mindset with the ability to work effectively within a large team environment.
Nice-to-Have:
Prior experience working with major Canadian financial institutions.
Familiarity with Money Market (MM) or Foreign Exchange (FX) banking products.
Summary
If you are interested in the Bilingual Operations Officer position please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
