As a Bilingual Reimbursement Specialist, you will act as a key advocate for patients navigating the complex Canadian prescription drug coverage landscape. Working directly within an established patient support program, you will balance high-volume communication with meticulous administrative coordination to secure, maximize, and maintain public, private, and federal funding solutions.
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Job Type: Full-Time, Permanent
Salary Range: $53,000 – $57,000 (Based on experience)
Language Requirement: Fully Bilingual (French & English)
Location: 100% Remote (Open to candidates across Canada, including QC, ON, AB, BC, MB, NB, NS, PE, NL, SK, YT, and NT)
Advantages
100% Work-From-Home permanent corporate opportunity.
Comprehensive Financial & Health Protection: Competitive base salary accompanied by robust medical, dental, and vision care packages.
Holistic Wellness Offerings: Access to extensive physical, emotional, financial, and social wellness programs.
Family-Centric Care: Specialized support including backup dependent care, paid parental leave, paid caregiver leave, and family-building assistance.
Professional Advancement: Tailored training programs, proactive mentorship initiatives, employee resource groups, and dedicated professional development pathways to foster long-term career growth.
Responsibilities
Case & Reimbursement Management: Coordinate and manage all administrative elements required to secure prescription drug coverage for patients; proactively navigate public, private, and federal funding mechanisms.
Stakeholder Coordination: Liaise directly with insurance companies, physicians' offices, pharmacies, and allied healthcare professionals to expedite reimbursement pathways.
Documentation & Access: Review, prepare, and submit complex paperwork—including Special Authorization (SA) forms—to payors; implement Financial Means Testing as required to lower financial barriers to therapy.
Patient Inquiries & Outbound Communication: Conduct outbound calls and handle inbound inquiries from patients, family members, and medical professionals in accordance with program protocols; manage product care requests and provide high-touch, empathetic support.
Safety & Compliance: Accurately evaluate clinical data to mitigate potential programmatic risks and remain responsible for the timely reporting of all Adverse Events (AEs) to assigned compliance units.
Qualifications
Language Requirement: Fluent professional bilingualism (English/French, oral and written). This role requires bilingualism to serve a national patient base and collaborate with stakeholders outside of Quebec.
Experience: 1+ years of experience in a high-volume call center or customer service setting (patient-facing or healthcare environment is highly preferred).
Industry Knowledge: Prior exposure to the healthcare, pharmaceutical, medical insurance, or casework sector is considered a significant asset.
Skills & Competencies:
Proven case management and multitasking abilities; comfortable managing a dynamic parallel pipeline of patient files.
Exceptional data entry accuracy and rigorous compliance with standard operating protocols.
Strong analytical, problem-solving, and conflict-resolution skills.
Technical Fluency: High proficiency in Microsoft Office applications (Outlook, Word, Excel) and comfortable navigating complex, automated CRM or warehouse tracking databases.
Education: Post-secondary education or equivalent professional experience in a related discipline.
Summary
This is your opportunity to become the face of excellence for a Canadian healthcare leader. If you possess a strong sense of clinical professionalism and know how to navigate complex administration with deep empathy, apply today to help us create healthier futures.
jessica.bayuk@randstad.ca
melissa.banduenga@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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As a Bilingual Reimbursement Specialist, you will act as a key advocate for patients navigating the complex Canadian prescription drug coverage landscape. Working directly within an established patient support program, you will balance high-volume communication with meticulous administrative coordination to secure, maximize, and maintain public, private, and federal funding solutions.
Job Type: Full-Time, Permanent
Salary Range: $53,000 – $57,000 (Based on experience)
Language Requirement: Fully Bilingual (French & English)
Location: 100% Remote (Open to candidates across Canada, including QC, ON, AB, BC, MB, NB, NS, PE, NL, SK, YT, and NT)
Advantages
100% Work-From-Home permanent corporate opportunity.
Comprehensive Financial & Health Protection: Competitive base salary accompanied by robust medical, dental, and vision care packages.
Holistic Wellness Offerings: Access to extensive physical, emotional, financial, and social wellness programs.
Family-Centric Care: Specialized support including backup dependent care, paid parental leave, paid caregiver leave, and family-building assistance.
...
Professional Advancement: Tailored training programs, proactive mentorship initiatives, employee resource groups, and dedicated professional development pathways to foster long-term career growth.
Responsibilities
Case & Reimbursement Management: Coordinate and manage all administrative elements required to secure prescription drug coverage for patients; proactively navigate public, private, and federal funding mechanisms.
Stakeholder Coordination: Liaise directly with insurance companies, physicians' offices, pharmacies, and allied healthcare professionals to expedite reimbursement pathways.
Documentation & Access: Review, prepare, and submit complex paperwork—including Special Authorization (SA) forms—to payors; implement Financial Means Testing as required to lower financial barriers to therapy.
Patient Inquiries & Outbound Communication: Conduct outbound calls and handle inbound inquiries from patients, family members, and medical professionals in accordance with program protocols; manage product care requests and provide high-touch, empathetic support.
Safety & Compliance: Accurately evaluate clinical data to mitigate potential programmatic risks and remain responsible for the timely reporting of all Adverse Events (AEs) to assigned compliance units.
Qualifications
Language Requirement: Fluent professional bilingualism (English/French, oral and written). This role requires bilingualism to serve a national patient base and collaborate with stakeholders outside of Quebec.
Experience: 1+ years of experience in a high-volume call center or customer service setting (patient-facing or healthcare environment is highly preferred).
Industry Knowledge: Prior exposure to the healthcare, pharmaceutical, medical insurance, or casework sector is considered a significant asset.
Skills & Competencies:
Proven case management and multitasking abilities; comfortable managing a dynamic parallel pipeline of patient files.
Exceptional data entry accuracy and rigorous compliance with standard operating protocols.
Strong analytical, problem-solving, and conflict-resolution skills.
Technical Fluency: High proficiency in Microsoft Office applications (Outlook, Word, Excel) and comfortable navigating complex, automated CRM or warehouse tracking databases.
Education: Post-secondary education or equivalent professional experience in a related discipline.
Summary
This is your opportunity to become the face of excellence for a Canadian healthcare leader. If you possess a strong sense of clinical professionalism and know how to navigate complex administration with deep empathy, apply today to help us create healthier futures.
jessica.bayuk@randstad.ca
melissa.banduenga@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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