Business Analyst - 56038

Position: Business Analyst I
Shift: Monday-Friday, core working hours. Hybrid (currently 2 days on-site, moving to 4 days on-site November 3rd). Flexible work schedule.
Location: Toronto, Ontario

Advantages
Opportunity for growth within a recognized bank in Canada, potential for long-term contract, and collaborative work environment within a team of 9 people.

Responsibilities
• Conduct regular analysis and evaluation of field vendor performance, including SLA trends and root cause analysis.
• Create statistical reports for service call trend analysis.
• Collaborate with management and specialists to achieve Service Delivery KPIs.
• Develop presentations and communicate information to stakeholders.
• Ensure business operations adhere to internal risk/compliance guidelines and external regulations.
• Continuously enhance knowledge and expertise in the field.
• Prioritize and manage workload to deliver quality results and meet deadlines.
• Support a positive work environment.
• Identify and recommend opportunities to enhance productivity and efficiency.
• Build relationships with business and technology partners and project managers.

Qualifications
• Post-secondary education (diploma or degree).
• 0-2 years of experience.
• Proficiency with Microsoft Office Suite (especially Excel), analytical thinking.
• Proficiency with Microsoft Project.
• Excellent interpersonal, verbal, and written communication skills.
• Relationship building skills.
• Strong teamwork skills.
• Excellent time management, organizational, and problem-solving skills.
Knowledge of Electronic Payment devices/Point of Sale systems, MFOCUS and BASE 24 is an asset.

Summary
If you are a detail-oriented individual with strong analytical and communication skills, we encourage you to apply. This is a fantastic opportunity to contribute to a dynamic team and gain valuable experience within a reputable financial institution.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.