A leading multinational company in the Pressure Sensitive Self Adhesive Tapes and specialty Packaging Films industry, is looking for a dynamic Customer Account Manager / Sales Coordinator to join its Montreal team.
...
As Customer Account Manager / Sales Coordinator, you will play a critical leadership role in shaping the customer experience strategy and aligning support operations with global business objectives. You will oversee a team of Customer Account Specialists (CAS) and ensure best-in-class service delivery, seamless sales coordination, and operational excellence in a dynamic B2B environment. Your mission will be to drive customer satisfaction, optimize internal processes, and serve as a strategic partner to Sales, Operations, and Executive Leadership across the Americas and Europe.
Location: Pointe-aux-Trembles, Montréal
Employment Type: Full-time, Permanent
Salary: $80,000 - $110,000 CAD (depending on languages and experience)
Advantages
Friendly and collaborative work environment.
Full-time, permanent position.
Work schedule: Monday to Friday, 8:30 AM to 5:00 PM (no weekends).
Free parking.
Various medical benefits (75-80% company-paid).
Insurance coverage.
REER Plan.
Potential annual performance bonus ($2,000 - $4,000 CAD).
3 weeks vacation.
Responsibilities
Customer Account Specialist (CAS) Management:
Lead, inspire, and train a loyal and committed CAS team (composed of 4 people).
Implement scalable processes, systems, and Key Performance Indicators (KPIs) to drive consistency, responsiveness, and accountability across the team.
Create and implement a strategic, focused vision for the CAS team.
Manage key accounts and resolve escalations to ensure top-tier customer experience.
Manage credits and commercial decisions.
Approve credits and complaints.
Create reports, analyze data (especially using Excel pivot tables), and provide insights to improve customer service and operations.
Design best practices and deploy new processes to facilitate their execution and implementation.
Collaborate cross-functionally to enhance operations and drive continuous improvement.
Conduct annual performance evaluations and oversee vacation/time-off approvals.
Provide backup to team members as necessary, including learning an older ERP system (Sideline) and preparing for a new system in 2-3 years.
Sales Coordination:
Support the sales team in meetings, presentations, and strategy execution.
Generate and analyze sales reports to identify trends and opportunities for growth.
Assist with sales strategy development and execution.
Oversee new sales manager onboarding.
Manage inventory forecasts and align sales with operational capacity.
Coordinate communication across the sales team.
Participate in industry events and tradeshows.
Qualifications
Fluency in English and French. Spanish is highly desirable.
3-5 years of leadership experience in customer success or service, preferably in a fast-paced B2B or manufacturing environment.
Excellent proficiency in Excel, PowerPoint, and Word.
Excellent communication, interpersonal, and project management abilities.
Summary
If you are a proactive leader with a passion for customer service excellence and a strong background in team management and sales coordination, this opportunity is for you. The company offers a stimulating environment where you can truly make a difference.
I invite candidates who meet the above criteria to apply online or send their CV to juliette.urbain@randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
A leading multinational company in the Pressure Sensitive Self Adhesive Tapes and specialty Packaging Films industry, is looking for a dynamic Customer Account Manager / Sales Coordinator to join its Montreal team.
As Customer Account Manager / Sales Coordinator, you will play a critical leadership role in shaping the customer experience strategy and aligning support operations with global business objectives. You will oversee a team of Customer Account Specialists (CAS) and ensure best-in-class service delivery, seamless sales coordination, and operational excellence in a dynamic B2B environment. Your mission will be to drive customer satisfaction, optimize internal processes, and serve as a strategic partner to Sales, Operations, and Executive Leadership across the Americas and Europe.
Location: Pointe-aux-Trembles, Montréal
Employment Type: Full-time, Permanent
Salary: $80,000 - $110,000 CAD (depending on languages and experience)
Advantages
Friendly and collaborative work environment.
Full-time, permanent position.
Work schedule: Monday to Friday, 8:30 AM to 5:00 PM (no weekends).
Free parking.
Various medical benefits (75-80% company-paid).
...
Insurance coverage.
REER Plan.
Potential annual performance bonus ($2,000 - $4,000 CAD).
3 weeks vacation.
Responsibilities
Customer Account Specialist (CAS) Management:
Lead, inspire, and train a loyal and committed CAS team (composed of 4 people).
Implement scalable processes, systems, and Key Performance Indicators (KPIs) to drive consistency, responsiveness, and accountability across the team.
Create and implement a strategic, focused vision for the CAS team.
Manage key accounts and resolve escalations to ensure top-tier customer experience.
Manage credits and commercial decisions.
Approve credits and complaints.
Create reports, analyze data (especially using Excel pivot tables), and provide insights to improve customer service and operations.
Design best practices and deploy new processes to facilitate their execution and implementation.
Collaborate cross-functionally to enhance operations and drive continuous improvement.
Conduct annual performance evaluations and oversee vacation/time-off approvals.
Provide backup to team members as necessary, including learning an older ERP system (Sideline) and preparing for a new system in 2-3 years.
Sales Coordination:
Support the sales team in meetings, presentations, and strategy execution.
Generate and analyze sales reports to identify trends and opportunities for growth.
Assist with sales strategy development and execution.
Oversee new sales manager onboarding.
Manage inventory forecasts and align sales with operational capacity.
Coordinate communication across the sales team.
Participate in industry events and tradeshows.
Qualifications
Fluency in English and French. Spanish is highly desirable.
3-5 years of leadership experience in customer success or service, preferably in a fast-paced B2B or manufacturing environment.
Excellent proficiency in Excel, PowerPoint, and Word.
Excellent communication, interpersonal, and project management abilities.
Summary
If you are a proactive leader with a passion for customer service excellence and a strong background in team management and sales coordination, this opportunity is for you. The company offers a stimulating environment where you can truly make a difference.
I invite candidates who meet the above criteria to apply online or send their CV to juliette.urbain@randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
