Customer Service Representative - Insurance

Advantages
Remote position for a great work-life balance
Salary: $21.42/hour
6-month contract with potential for extension
Stimulating and collaborative environment
Opportunity to gain solid expertise in the insurance sector

Responsibilities
Handle incoming calls, chats, and tickets while adhering to quality standards and response times
Develop in-depth knowledge of insurance products and services to effectively assist customers
Engage in active listening to clarify information and provide suitable solutions
Accurately document customer inquiries and resolutions
Deliver exceptional and professional customer service
Maintain high performance levels in a KPI-driven environment
Ensure compliance by strictly following policies and procedures
Collaborate with the team to foster a positive work environment

Qualifications
Fluency in French and English (spoken and written) is essential
Experience in customer service or call centers within the insurance industry (minimum 3 years)
Experience in assisting policyholders, particularly in medical insurance
Excellent communication, listening, and empathy skills
Ability to multitask and manage time efficiently
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

Summary
If you are looking for a stimulating work environment and are passionate about providing top-quality customer service in the insurance sector, submit your application now!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.