Are you an insurance professional with a passion for helping others?
We are looking for a bilingual Customer Service Representative to join a dynamic team supporting a high-profile insurance program. In this role, you will be the primary point of contact for members seeking assistance with their medical, dental, and vision benefits.
...
If you combine call center expertise with a background in healthcare or insurance support, this is the perfect opportunity for you!
Advantages
- Salary: $21.42 / hour.
- Work Mode: 100% Remote (accessible across the Quebec region).
- Location: Must be local to the Quebec region.
- Schedule: Full-time, Monday to Friday (shifts scheduled between 8:00 AM and 8:00 PM).
- Start Date: ASAP.
Responsibilities
- Respond promptly and professionally to incoming telephone calls, chats, and tickets based on client parameters.
- Develop a deep knowledge of insurance products and services to effectively convey information to customers.
- Engage in active listening, confirming or clarifying information, and defusing sensitive situations as needed.
- Document inquiry details and actions taken to resolve issues in a clear and comprehensible manner within the CRM.
- Maintain established performance levels (KPIs) in a structured environment.
- Resolve compliance issues in accordance with established policies and procedures.
- Execute helpdesk-style tasks such as document updates and password resets.
Qualifications
- Experience: Minimum of 2 years of industry experience (Insurance program support, CSR, or Helpdesk roles).
- Languages: Perfectly fluent in French and English (both written and verbal), as you will be communicating with clients outside of Quebec.
- Software: Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Specific Skills: Strong communication, empathy, and critical thinking skills.
- Education: High School Diploma required (College degree preferred).
Summary
Si le poste vous intéresse, veuillez postuler en ligne dès aujourd'hui. Ou par courriel avec le titre du rôle à cette adresse : marie.thiers@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you an insurance professional with a passion for helping others?
We are looking for a bilingual Customer Service Representative to join a dynamic team supporting a high-profile insurance program. In this role, you will be the primary point of contact for members seeking assistance with their medical, dental, and vision benefits.
If you combine call center expertise with a background in healthcare or insurance support, this is the perfect opportunity for you!
Advantages
- Salary: $21.42 / hour.
- Work Mode: 100% Remote (accessible across the Quebec region).
- Location: Must be local to the Quebec region.
- Schedule: Full-time, Monday to Friday (shifts scheduled between 8:00 AM and 8:00 PM).
- Start Date: ASAP.
Responsibilities
- Respond promptly and professionally to incoming telephone calls, chats, and tickets based on client parameters.
- Develop a deep knowledge of insurance products and services to effectively convey information to customers.
- Engage in active listening, confirming or clarifying information, and defusing sensitive situations as needed.
- Document inquiry details and actions taken to resolve issues in a clear and comprehensible manner within the CRM.
...
- Maintain established performance levels (KPIs) in a structured environment.
- Resolve compliance issues in accordance with established policies and procedures.
- Execute helpdesk-style tasks such as document updates and password resets.
Qualifications
- Experience: Minimum of 2 years of industry experience (Insurance program support, CSR, or Helpdesk roles).
- Languages: Perfectly fluent in French and English (both written and verbal), as you will be communicating with clients outside of Quebec.
- Software: Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Specific Skills: Strong communication, empathy, and critical thinking skills.
- Education: High School Diploma required (College degree preferred).
Summary
Si le poste vous intéresse, veuillez postuler en ligne dès aujourd'hui. Ou par courriel avec le titre du rôle à cette adresse : marie.thiers@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
