Do you have call center experience and are looking for a team where you can build a long-term career? Our client, a leader in financial consulting and insolvency, is seeking a Customer Service Representative to join their Longueuil team. In this key role, you will be the first point of contact for individuals navigating a multi-month financial process. If you are committed to providing empathetic service, solving problems, and growing within a company that truly values its employees' success, this Customer Service Representative position in Longueuil is for you!
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Advantages
Competitive salary: Base salary between $55,000 and $60,000.
Exceptional bonus program allowing some agents to add up to $20,000 to their annual salary!
Hybrid work model: After 3 months of in-person training, enjoy 2 days of remote work per week.
Flexibility and premiums: Monday to Friday daytime schedule, with the option to work 1 to 2 evenings per week (until 7 PM) with a $50 premium per evening.
Comprehensive benefits: Insurance (medical, dental, disability), group RRSP, 4 personal days.
3 weeks of vacation to start.
Stimulating environment: Office located next to the metro in Longueuil, snacks/meals regularly provided, relaxed atmosphere, and a highly inclusive team.
Responsibilities
Act as the first point of contact (inbound calls) to answer clients' questions regarding their file.
Volume of approximately 50 calls per day.
Follow up on payment agreements and make adjustments as requested.
Demonstrate empathy to reassure and guide clients who may be experiencing financial stress.
Efficiently transfer urgent situations to the appropriate administrators or advisors.
Actively contribute to the company's reputation by soliciting feedback from satisfied clients.
Take charge of managing email inquiries once the role is mastered.
Qualifications
Relevant customer service experience, ideally in a call center environment.
Previous work experience in the Canadian market.
Strong listening skills, empathy, and a sincere desire to help people.
Excellent telephone communication skills.
Team spirit, open-mindedness, and a good ability to learn.
Bilingual in French and English. English must be mastered as you will be required to communicate with clients outside of Quebec.
Summary
Does this challenge interest you? Don't wait any longer! Please send your resume directly to: andre.perron@randstad.ca
Referral Program
Do you know the ideal person for this Customer Service Representative position located in Longueuil? A referral bonus may be offered for any recommendation leading to a hire. Don't hesitate to put us in touch!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have call center experience and are looking for a team where you can build a long-term career? Our client, a leader in financial consulting and insolvency, is seeking a Customer Service Representative to join their Longueuil team. In this key role, you will be the first point of contact for individuals navigating a multi-month financial process. If you are committed to providing empathetic service, solving problems, and growing within a company that truly values its employees' success, this Customer Service Representative position in Longueuil is for you!
Advantages
Competitive salary: Base salary between $55,000 and $60,000.
Exceptional bonus program allowing some agents to add up to $20,000 to their annual salary!
Hybrid work model: After 3 months of in-person training, enjoy 2 days of remote work per week.
Flexibility and premiums: Monday to Friday daytime schedule, with the option to work 1 to 2 evenings per week (until 7 PM) with a $50 premium per evening.
Comprehensive benefits: Insurance (medical, dental, disability), group RRSP, 4 personal days.
3 weeks of vacation to start.
...
Stimulating environment: Office located next to the metro in Longueuil, snacks/meals regularly provided, relaxed atmosphere, and a highly inclusive team.
Responsibilities
Act as the first point of contact (inbound calls) to answer clients' questions regarding their file.
Volume of approximately 50 calls per day.
Follow up on payment agreements and make adjustments as requested.
Demonstrate empathy to reassure and guide clients who may be experiencing financial stress.
Efficiently transfer urgent situations to the appropriate administrators or advisors.
Actively contribute to the company's reputation by soliciting feedback from satisfied clients.
Take charge of managing email inquiries once the role is mastered.
Qualifications
Relevant customer service experience, ideally in a call center environment.
Previous work experience in the Canadian market.
Strong listening skills, empathy, and a sincere desire to help people.
Excellent telephone communication skills.
Team spirit, open-mindedness, and a good ability to learn.
Bilingual in French and English. English must be mastered as you will be required to communicate with clients outside of Quebec.
Summary
Does this challenge interest you? Don't wait any longer! Please send your resume directly to: andre.perron@randstad.ca
Referral Program
Do you know the ideal person for this Customer Service Representative position located in Longueuil? A referral bonus may be offered for any recommendation leading to a hire. Don't hesitate to put us in touch!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
