As a Customer Service Representative in our Contact Centre, you will be the front-line ambassador for our new digital platforms. This is a crucial role where you will help clients navigate our Integrated Member Site and other portals. You won't just be answering questions; you'll be building trust and providing solutions.
Your Day-to-Day Impact:
...
•Be a Subject Matter Expert: Become an expert on our new digital tools and provide confident, accurate guidance to clients.
•Deliver Exceptional Service: Manage a high volume of inbound calls and emails with empathy and professionalism.
•Solve Problems: Use your keen troubleshooting skills to diagnose technical issues and find effective solutions.
•Contribute to a Seamless Experience: Accurately document all client interactions, ensuring we consistently deliver a great customer journey.
Advantages
We're not just offering a job; we're offering a career with a company that invests in you.
•Competitive Pay: A starting salary of $46,000 for this bilingual position.
•Paid Training: A six-week comprehensive training program to set you up for success from day one.
•Total Well-being: A comprehensive benefits package, including a pension plan, a share ownership program, and health benefits that support your physical, mental, and financial well-being.
•Career Growth: Access to in-house training, tuition reimbursement, and mentorship to help you grow your career.
Responsibilities
This is more than just a customer service job—it’s a chance to be a key player in a major company transformation. As a Customer Relations Specialist for our new, integrated member site, you'll be the first point of contact for our clients in English and French, guiding them through a brand-new digital experience. This is a permanent, full-time role with a hybrid work arrangement that gives you the flexibility to work both in the office and from home.
Here’s a snapshot of your day-to-day:
Become a true subject matter expert on our new Integrated Member Site, helping clients navigate the site with confidence.
Provide exceptional support over the phone and via email, ensuring every client feels heard and understood.
Listen intently to diagnose technical issues and use your problem-solving skills to find quick, effective solutions.
Document customer interactions with care, ensuring every detail is captured accurately in our case tracking system.
Work as part of a dynamic and supportive team to deliver an unparalleled customer experience, Monday to Friday, between 8 am and 8 pm EST.
Qualifications
•Fluency in both English and French is required for this role.
•Strong verbal and written communication skills.
•High school Diploma
•The ability to multitask and thrive in a fast-paced environment.
•A high degree of attention to detail and a methodical approach to problem-solving
Summary
This is a permanent, full-time position for a Customer Relations Specialist. The role supports a hybrid work arrangement that includes some rotational in-office and work-from-home capability. This is an opportunity to be at the heart of a major company transformation. We are looking for a dedicated and passionate Bilingual Customer Service Representative to join our team in Montreal, Quebec. In this role, you will be the front-line ambassador for our new digital platforms, providing crucial support and guidance to our clients. We are seeking a customer-focused, natural problem-solver who is ready to grow their career in a supportive and inclusive environment.
We'd love to hear from you.
sai.reddi@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
As a Customer Service Representative in our Contact Centre, you will be the front-line ambassador for our new digital platforms. This is a crucial role where you will help clients navigate our Integrated Member Site and other portals. You won't just be answering questions; you'll be building trust and providing solutions.
Your Day-to-Day Impact:
•Be a Subject Matter Expert: Become an expert on our new digital tools and provide confident, accurate guidance to clients.
•Deliver Exceptional Service: Manage a high volume of inbound calls and emails with empathy and professionalism.
•Solve Problems: Use your keen troubleshooting skills to diagnose technical issues and find effective solutions.
•Contribute to a Seamless Experience: Accurately document all client interactions, ensuring we consistently deliver a great customer journey.
Advantages
We're not just offering a job; we're offering a career with a company that invests in you.
•Competitive Pay: A starting salary of $46,000 for this bilingual position.
•Paid Training: A six-week comprehensive training program to set you up for success from day one.
...
•Total Well-being: A comprehensive benefits package, including a pension plan, a share ownership program, and health benefits that support your physical, mental, and financial well-being.
•Career Growth: Access to in-house training, tuition reimbursement, and mentorship to help you grow your career.
Responsibilities
This is more than just a customer service job—it’s a chance to be a key player in a major company transformation. As a Customer Relations Specialist for our new, integrated member site, you'll be the first point of contact for our clients in English and French, guiding them through a brand-new digital experience. This is a permanent, full-time role with a hybrid work arrangement that gives you the flexibility to work both in the office and from home.
Here’s a snapshot of your day-to-day:
Become a true subject matter expert on our new Integrated Member Site, helping clients navigate the site with confidence.
Provide exceptional support over the phone and via email, ensuring every client feels heard and understood.
Listen intently to diagnose technical issues and use your problem-solving skills to find quick, effective solutions.
Document customer interactions with care, ensuring every detail is captured accurately in our case tracking system.
Work as part of a dynamic and supportive team to deliver an unparalleled customer experience, Monday to Friday, between 8 am and 8 pm EST.
Qualifications
•Fluency in both English and French is required for this role.
•Strong verbal and written communication skills.
•High school Diploma
•The ability to multitask and thrive in a fast-paced environment.
•A high degree of attention to detail and a methodical approach to problem-solving
Summary
This is a permanent, full-time position for a Customer Relations Specialist. The role supports a hybrid work arrangement that includes some rotational in-office and work-from-home capability. This is an opportunity to be at the heart of a major company transformation. We are looking for a dedicated and passionate Bilingual Customer Service Representative to join our team in Montreal, Quebec. In this role, you will be the front-line ambassador for our new digital platforms, providing crucial support and guidance to our clients. We are seeking a customer-focused, natural problem-solver who is ready to grow their career in a supportive and inclusive environment.
We'd love to hear from you.
sai.reddi@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
