Customer Success Manager

We are looking for an IT Delivery and Customer Satisfaction Manager who will be responsible for supporting our clients and delivering IT projects, while ensuring an optimal customer experience.

Advantages
Are you looking for a company that offers you:

· Competitive salary
· Group insurance plan
· Employer-paid training
· 3 weeks of vacation
· Cell phone allowance
· Social activities organized by the company

Responsibilities
Your main responsibilities will be:

· Ensure consistent communication between various company stakeholders and customers
· Understand and align support services, service level agreements (SLAs), and processes
· Develop and implement customer satisfaction and retention strategies
· Monitor and analyze customer metrics and feedback to measure satisfaction and identify opportunities for improvement
· Understand customer challenges and needs and find solutions to address them
· Manage customer complaints and provide appropriate solutions
· Propose innovative initiatives to improve the quality of service and the customer experience

Qualifications
· Degree in Information Technology
· Minimum 5 years of experience in IT
· Experience as a customer experience/technical manager, preferably in a similar environment (IT consulting service)
· Demonstrate strong influence and leadership
· Communication, interpersonal, and mediation skills
· Fluency and fluency in English and French

Summary
Are you interested in new and constant challenges as an IT Delivery and Customer Satisfaction Manager? Send us your CV now! isabelle.gauthier@randstaddigital.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.