DEV Oracle Guided Learning.

This role leads training, digital adoption, and in-application guidance development to ensure users can effectively navigate and adopt new systems and processes. The position is responsible for designing and maintaining learning
content, job aids, and Oracle Guided Learning (OGL) digital guidance, including process guides, smart tips, hotspots, beacons, and contextual help aligned with business workflows.. Working closely with business leaders, subject matter
experts, Release Management, and Change Management teams, the Advisor translates business processes into clear learning materials and intuitive digital guidance embedded directly within the application.

Reporting to the OGL Program Manager, this role serves as the central operational bridge between our business units, end-users, and the IT Technical Team. This role is responsible for overseeing the day-to-day intake of support
tickets, managing content defects, and liaising with business stakeholders to map out requirements for OGL and other initiatives.

Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.
Based on an assessment conducted by our client, it has been determined that this position favors candidates that are fluent in English (oral and written). In particular, this position will require the employee to:
Collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French

Advantages
T4 benefits
* 2 sick days (Quebec employment minimum standards)
* 4% cumulative over the year based on hours worked (Quebec employment minimum standards)
* 8 holidays (Quebec employment minimum standards)
* Possibility of adhering to our collective medical insurance after 3 months (CAUTION: no disability and life insurance included/possible). Three levels offered based on RAMQ, which means someone who does not have access to RAMQ cannot adhere.

Employee on Randstad's payroll
* Weekly payments
* Accumulates government withholdings: QPIP, QC and CAN Taxes, QC Pension, EI.
* 8 holidays (according to Quebec Labour Standards Act)
* 2 sick days (Quebec employment minimum standards)
* 4% cumulative over the year based on hours worked (Quebec employment minimum standards) approx. 1 day per month. So between 10 and 12 days per year.
* 8 holidays (Quebec employment minimum standards)
* Insurance: Possibility of adhering to our collective medical insurance after 3 months (CAUTION: no disability and life insurance included/possible). Three levels offered based on RAMQ, which means someone who does not have access to RAMQ cannot adhere. Preferential Randstad rate.
* Flexibility to gain career experience in different fields and companies
* Continue to work and not be unemployed during periods and contexts of constraining employment


Responsibilities
Activities The position is responsible for the following components: Digital Adoption & Oracle Guided Learning (OGL) Development:
● Design, develop, and maintain in-application digital guidance using the Oracle Guided Learning (OGL) platform to support enterprise system adoption;
● Create interactive walkthroughs, tooltips, hotspots, and contextual help aligned with business workflows;
● Translate business processes into structured digital guidance that helps users complete tasks directly within the application;
● Apply HTML and CSS to customize and enhance OGL guides and smart tips and user interface elements;
● Conduct periodic audits of OGL content and assets to identify outdated, duplicate, inaccurate, or non-functioning assets and coordinate remediation as required.
● Serve as the primary point of contact for OGL-related business requests and user feedback, gathering requirements, assessing issues, and translating business needs into actionable OGL content or enhancement requirements.
● Investigate and reproduce reported OGL and end-user issues to determine whether the root cause relates to application changes, business process changes, or OGL content/configuration, and coordinate resolution with the appropriate technical or business teams.
● Triage and document OGL-related issues and content defects, coordinating investigation, resolution, testing and closure with business stakeholders, technical teams, and Oracle support as required.
● Coordinate with technical teams, vendors, and Release Management to assess impacts of releases on learning content;
● Update affected assets following system changes, enhancements, and business process changes;
● Track usage metrics and user feedback to boost adoption and improve the user experience, while actively contributing to our ongoing KPI measurements;
● Organize and facilitate testing and validation with business stakeholders to validate that bug fixes and new guides function as required.;
● Troubleshoot and resolve OGL content or configuration issues;
● Document OGL development standards and reusable guidance components to ensure consistency;
● Coordinate and manage Jira support tickets with Oracle OGL support as required;
● Participate in Oracle OGL training, certification programs, and product update sessions to stay current on platform capabilities,connecting with OGL as necessary for support.

Training Strategy & Delivery:
● Lead the design and delivery of training programs covering systems, processes, and tools for stakeholders, including end users and internal trainers;
● Conduct training needs assessments and develop training plans aligned with business priorities and implementation milestones;
● Develop blended learning solutions, including instructor-led training, e-learning modules, and supporting materials;
● Facilitate training sessions and workshops to support user readiness and adoption;
● Provide guidance and coaching to internal trainers to improve delivery effectiveness.

Documentation & Knowledge Resources:
● Develop and maintain clear, concise, bilingual job aids and process documentation across Finance domains;
● Ensure materials align with approved processes and organizational standards;
● Maintain version control and manage the central repository for training and learning resources.

Continuous Improvement & Stakeholder Collaboration:
● Evaluate training effectiveness and recommend improvements to enhance learning outcomes;
● Validate learning materials and translations for accuracy and clarity;
● Identify opportunities to improve training processes, tools, and adoption approaches;
● Establish and maintain trusted relationships with functional leads, senior leadership, and business process owners to facilitate two-way communication, provide meaningful reporting and insights, understand evolving business needs, and identify opportunities to improve end-user experience, and system adoption.
● Collaborate with business leaders, subject matter experts, and project teams to identify user needs and pain points, gather requirements, and align training and digital adoption activities with operational needs;
● Support readiness and adoption initiatives related to system implementation.


Qualifications
Service Requirements – Qualifications To fulfill this role, the position must have the following qualifications:
● Bachelor’s degree in Education, Human Resources, Communications, Business, Information Systems, or related field, or equivalent experience;
● Significant experience designing, developing, and delivering training programs, preferably within ERP implementations;
● Experience with Oracle Fusion Cloud ERP or similar enterprise applications;
● Familiarity with JavaScript and browser developer tools experience preferred;
● Understanding of DOM and web technologies experience is preferred;
● Professional fluency in both English and French;
● Strong project management and organizational skills;
● Ability to work independently and collaboratively in complex environments;
● Willingness to travel as required.

Required Skills:
● Working knowledge of HTML and CSS;
● Understanding of basic programming concepts and web technologies;
● Strong analytical and troubleshooting skills;
● Attention to detail and quality;
● Effective communication and collaboration skills.

Strong Assets:
● Experience with Oracle Guided Learning (OGL) or other Digital Adoption Platforms (DAPs);
● Experience working with Jira to develop robust tracking of asset development, defects, and enhancements
● Familiarity with JavaScript, DOM, and browser developer tools;
● Experience working with Release Management or system deployment teams;
● Understanding of Finance and accounting processes;
● Experience with collaboration tools such as Microsoft 365 or Google Workspace;
● Oracle Guided Learning Developer training or certification.



Summary
Oracle developper
● Experience level: At least 2-4 years
● Linguistic requirements: Fully Bilingual (English and French)
● Location: Toronto, Montreal or Ottawa. Strong preference for candidates in Toronto.
* On-site presence: Hybrid
* On-site frequency: 1 day per week, or as required
● Estimated duration: 4 mois
● Renewal options: 2 renewal options of 3 months each
● Schedule: Full time, Mon-Fri, 8h/day (eastern time zone)
● Desired start date: as soon as possible


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.