Director, Regulatory Compliance

The successful candidate will oversee key programs including privacy governance, complaint handling, and issue management, while acting as a central liaison with regulatory bodies. This is a high-impact leadership position requiring both strategic oversight and hands-on execution within a dynamic regulatory environment.


Advantages
•Opportunity to lead enterprise-wide compliance and privacy programs
•High visibility role with direct interaction with regulators and senior leadership
•Influence organizational risk posture and compliance strategy
•Collaborative environment spanning multiple business units
•Exposure to industry forums and regulatory developments


Responsibilities
•Act as the Bank’s Privacy Officer, overseeing the Privacy Program and ensuring compliance with applicable legislation (e.g., PIPEDA and provincial privacy laws in Quebec, British Columbia, and Alberta)
•Lead the Bank’s Complaint Handling Program, ensuring complaints are managed, tracked, and reported in accordance with regulatory expectations
•Oversee the issue management framework, ensuring regulatory obligations, controls, and audit findings are accurately tracked and resolved within established timelines
•Maintain and enhance the regulatory compliance management inventory, ensuring ongoing alignment with evolving legal and regulatory requirements
•Identify, assess, and prioritize compliance risks, and develop actionable mitigation plans
•Prepare and review regulatory filings, applications, and reports for agencies such as the Office of the Privacy Commissioner and FCAC
•Provide strategic guidance on compliance governance, risk mitigation, and awareness initiatives across all business units
•Represent the organization in interactions with regulators and at industry forums, including participation in associations and conferences


Qualifications
•Minimum 5+ years of experience in a senior regulatory compliance or privacy role within the financial services sector
•Strong knowledge of privacy legislation and regulatory compliance frameworks in Canada
•Demonstrated experience working with regulatory bodies such as OPC, OBSI, OSFI, and FCAC
•Proven ability to manage consumer complaints and regulatory reporting requirements
•Experience leading or managing compliance-related projects or enterprise initiatives
•Strong stakeholder management and communication skills, with the ability to influence at senior levels
•Proficiency in Microsoft Office Suite, particularly Excel and Word
•Fluency in Mandarin (preferred) and/or Cantonese is considered an asset
•Relevant certifications in compliance, risk management, or privacy (e.g., CIPP, CAMS, CRCM) are advantageous


Summary
This is an excellent opportunity for a senior compliance professional to step into a leadership role with broad organizational impact. The Director, Regulatory Compliance will shape and drive key compliance programs, ensuring the organization remains aligned with regulatory expectations while fostering a strong culture of governance and accountability.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.