The IDT Program Delivery Support role is responsible for supporting the documentation of business processes and requirements. This role will coordinate activities throughout the entire solution-delivery life-cycle, which includes requirements, process mapping, design, build, test, cut-over, go-live, and hyper-care. Alongside the Senior IDT Trans
...
formation Analyst, this position serves as a primary point of contact for cross-functional stakeholders. The goal is to ensure that all requirements are traceable to a tested and implemented solution that meets the CCAA separation objectives on time, within scope, and is audit-ready. The role also involves administrative tasks such as logging meeting minutes, sharing them with stakeholders, and tracking action items until they are closed.
Advantages
Weekly insurance benefit of $10
Affordable insurance starting from the first day of employment
On-site cafeteria available to all employees
Access to an on-site gym facility
On-site clinic available for employee use
Two weeks of vacation, plus 5 paid sick days
Responsibilities
Requirements: Facilitate discovery workshops, capture business requirements, and, if needed, establish a Requirements Traceability Matrix (RTM) with the Senior IDT Transformation Analyst.
Process Mapping: Assist in creating and reviewing AS-IS and TO-BE process flows, and coordinate with vertical leads.
Design: Support the conversion of requirements into functional and technical specifications, drive fit/gap decisions, and get design sign-offs.
Build/Configuration: Manage hand-offs to development/configuration teams and lead daily "build scrum" meetings with the Senior IDT Transformation Analyst to track technical dependencies.
Testing: Help with the documentation and collection of test scripts, support the test lead in managing defect triage, track remediation, and report on coverage and leakage metrics.
Cut-over & Go-Live: Develop runbooks, rollback plans, and a readiness dashboard with technical and vertical leads. Lead rehearsals and coordinate the go-live command center with the Senior IDT Transformation Analyst.
Hyper-care & Transition: Maintain an issue log, ensure rapid triage, and hand off Standard Operating Procedures (SOPs) and knowledge bases to steady-state support.
Governance & Reporting: Log meeting minutes, update dashboards, prepare steering-committee reports, and enforce documentation standards and version control.
Key Deliverables (co-owned with Senior IDT Transformation Analyst):
Approved Business Requirement Document (BRD)
Live Requirements Traceability Matrix (RTM)
AS-IS & TO-BE Process Flow Pack
Functional & Technical Design Specs (HLD/LLD)
Go-Live Readiness Dashboard
Weekly Status & KPI Deck
Meeting Minutes and Action Tracker
Qualifications
Experience: 3-5 years of experience in a large Fast-Moving Consumer Goods (FMCG) company with project or program experience.
Tools: Proficiency in SharePoint/Teams, MS Project, Power BI, MS Loop, and MS PowerPoint.
Soft Skills: Strong workshop facilitation, the ability to influence stakeholders up to the C-Suite level, risk management, analytical writing, and excellent written English.
Education/Certifications: A Bachelor's degree in Business, IT, or Engineering is required. A PMP certification or Master's degree is considered an advantage.
Bilingualism (French and English) is required due to regular communication with internal and external stakeholders across Canada and internationally.
Summary
Does this job interest you?
Do not hesitate to send me your resume at : vithusha.ravi@randstadsourceright.ca
Randstad is Canada's largest employment agency, and each consultant is a specialist in his or her field. Not only will they be able to help you in your job search, they'll also be able to advise you on how to find a job that matches your skills.
As occupational health and safety is one of our top priorities, you'll also have access to our completely free online training.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
The IDT Program Delivery Support role is responsible for supporting the documentation of business processes and requirements. This role will coordinate activities throughout the entire solution-delivery life-cycle, which includes requirements, process mapping, design, build, test, cut-over, go-live, and hyper-care. Alongside the Senior IDT Transformation Analyst, this position serves as a primary point of contact for cross-functional stakeholders. The goal is to ensure that all requirements are traceable to a tested and implemented solution that meets the CCAA separation objectives on time, within scope, and is audit-ready. The role also involves administrative tasks such as logging meeting minutes, sharing them with stakeholders, and tracking action items until they are closed.
Advantages
Weekly insurance benefit of $10
Affordable insurance starting from the first day of employment
On-site cafeteria available to all employees
Access to an on-site gym facility
On-site clinic available for employee use
Two weeks of vacation, plus 5 paid sick days
Responsibilities
...
Requirements: Facilitate discovery workshops, capture business requirements, and, if needed, establish a Requirements Traceability Matrix (RTM) with the Senior IDT Transformation Analyst.
Process Mapping: Assist in creating and reviewing AS-IS and TO-BE process flows, and coordinate with vertical leads.
Design: Support the conversion of requirements into functional and technical specifications, drive fit/gap decisions, and get design sign-offs.
Build/Configuration: Manage hand-offs to development/configuration teams and lead daily "build scrum" meetings with the Senior IDT Transformation Analyst to track technical dependencies.
Testing: Help with the documentation and collection of test scripts, support the test lead in managing defect triage, track remediation, and report on coverage and leakage metrics.
Cut-over & Go-Live: Develop runbooks, rollback plans, and a readiness dashboard with technical and vertical leads. Lead rehearsals and coordinate the go-live command center with the Senior IDT Transformation Analyst.
Hyper-care & Transition: Maintain an issue log, ensure rapid triage, and hand off Standard Operating Procedures (SOPs) and knowledge bases to steady-state support.
Governance & Reporting: Log meeting minutes, update dashboards, prepare steering-committee reports, and enforce documentation standards and version control.
Key Deliverables (co-owned with Senior IDT Transformation Analyst):
Approved Business Requirement Document (BRD)
Live Requirements Traceability Matrix (RTM)
AS-IS & TO-BE Process Flow Pack
Functional & Technical Design Specs (HLD/LLD)
Go-Live Readiness Dashboard
Weekly Status & KPI Deck
Meeting Minutes and Action Tracker
Qualifications
Experience: 3-5 years of experience in a large Fast-Moving Consumer Goods (FMCG) company with project or program experience.
Tools: Proficiency in SharePoint/Teams, MS Project, Power BI, MS Loop, and MS PowerPoint.
Soft Skills: Strong workshop facilitation, the ability to influence stakeholders up to the C-Suite level, risk management, analytical writing, and excellent written English.
Education/Certifications: A Bachelor's degree in Business, IT, or Engineering is required. A PMP certification or Master's degree is considered an advantage.
Bilingualism (French and English) is required due to regular communication with internal and external stakeholders across Canada and internationally.
Summary
Does this job interest you?
Do not hesitate to send me your resume at : vithusha.ravi@randstadsourceright.ca
Randstad is Canada's largest employment agency, and each consultant is a specialist in his or her field. Not only will they be able to help you in your job search, they'll also be able to advise you on how to find a job that matches your skills.
As occupational health and safety is one of our top priorities, you'll also have access to our completely free online training.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
