Intermediate Systems Administrator/Operations Support Specialist

Our client is looking for an Intermediate Systems Administrator/Operations Support Specialist for a 18 month contract in North York.

This is an onsite role.

Rate: 330.15-369.56





Advantages
• Earn a competitive rate within the industry.

• Location: Onsite role.

• Potential for extension



Responsibilities
· Provide ongoing support for critical business and operational activities for the Immunization and Infectious Disease Management Solution to meet the diverse data and business needs of professionals across the province

· Perform Tier 1 business help desk and service support

· Log calls received via e-mail or phone into an automated incident management system and provide resolution in a timely and efficient manner

· Escalate to the next tier of support for complex issues or problems

· Administer SharePoint, Jira and Confluence for the branch and provide metrics as needed.

· Track reported problem, issue, or system failure using the automated incident management system and provide report daily

· Prepare process and technical documentation for the products to be used by PHUs and other Vaccine Management Solution users

· Run routine reports in production and non-production environments either directly and/or through other partners

· Create ad-hoc reports as needed and deliver the same to management

· Co-ordinate communication, collection and storage of active reports for analysis.



Qualifications
MUST HAVES:

• Public Sector Experience

· 5+ years of experience working with federal/provincial/broader public-sector healthcare providers

· Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices, and ability to produce technical documentation that comply with industry standard practices

· In-depth knowledge of industry standard such as Project Management Institute (PMI) and Public Sector I&IT project management methodologies.

· Knowledge and experience with Public Sector Health related projects

· Knowledge and understanding of Ministry policy and IT project approval processes and requirements

· Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies

· Experience with large complex IT Health-related solutions.

• Technical Skills

· 5+ years of experience in Tier 1 business help desk and service/incident management support experience

· Co-ordinating communication, collection and storage of active reports for analysis

· Tracking reported problem, issue, or system failure using automatic incident management system and providing report daily

· Creating ad-hoc reports and running routine reports in production and non-production environments – directly and through other partners

· Preparing technical documentation for product end users

Administer SharePoint, Jira and Confluence for the branch and provide metrics as needed.
· Excellent knowledge of automated incident management systems, logging calls, and provide resolution in a timely and efficient manner

· Good understanding of middleware and gateways products.

• Core Skills and Experience

· Support for complex problems or issues and escalating as appropriate or following escalation process

· Experience with information retrieval packages, one or more communications protocols, one or more operation systems and hardware platforms

· Experience setting up development environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar tools

· Experience applying industry web, architectural and security standards and best practices

· Experience in mobile device management for various versions of cellular and tablets

· Providing recommendations for service management process improvements.

· Designing, maintenance and management of tools for automation of different operational processes.

• General Skills

· Exceptional analytical, problem solving and decision-making skills

· Demonstrated strong interpersonal, verbal and written communication, and presentation skills

· Proven troubleshooting and critical thinking experience

· Demonstrated ability to apply strong listening skills to facilitate issue resolution

· Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships

· Strong facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome

· Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

· A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.




Summary
If you are interested in the Intermediate Systems Administrator/Operations Support Specialist role in North York, please apply online at www.randstad.ca. Qualified candidates will be contacted.



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.