Our client is seeking a Digital Specialist to play a key role in promoting their technological products to both internal teams and external customers.
Acting as a subject matter expert, you will serve as the primary point of escalation for complex and non-routine issues to ensure effective problem resolution and guarantee total customer satisfaction. You will be at the heart of the digital adoption strategy by creating engaging content and hosting targeted training sessions.
...
Advantages
Thrive in a dynamic and highly collaborative work environment.
Become the primary digital product expert for a diverse client base.
Actively participate in web content strategy and the facilitation of interactive training sessions.
Collaborate with a multitude of departments ranging from sales to information technology.
Responsibilities
Promote and support digital products to internal stakeholders and external customers while highlighting their value and practical applications.
Serve as an escalation point for complex and non-routine digital issues by providing expert-level support and solutions.
Manage and maintain local website content to ensure accuracy, relevance, and strict alignment with corporate standards.
Maintain social media content and campaigns to enhance overall visibility and engagement.
Plan, host, and facilitate webinars and digital training sessions for internal teams and external customers.
Develop and deliver training materials and resources to increase the adoption and effective use of digital products.
Track, analyze, and report on digital key performance indicators to measure performance and recommend strategic improvements.
Collaborate with sales, marketing, customer support, and technology teams to align digital initiatives with overarching business goals.
Stay current on emerging digital tools, technologies, and industry best practices to enhance product promotion and user experience.
Perform additional ad-hoc duties as required by operational needs.
Qualifications
Excellent communication and presentation skills with complete fluency in both English and French.
High comfort level hosting webinars and conducting in-person training sessions.
Strong organizational skills combined with the ability to manage multiple initiatives simultaneously.
Analytical mindset supported by concrete experience in tracking and reporting on key performance indicators.
Proficiency in web content management systems, webinar platforms, and common digital collaboration tools.
Customer-focused approach with the ability to build trust and maintain strong relationships across diverse stakeholder groups.
Summary
We are looking for a bilingual Digital Specialist who is passionate about training and solving complex problems. If you excel at hosting webinars, managing content, and providing expert-level user support, this opportunity is perfectly suited for you.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client is seeking a Digital Specialist to play a key role in promoting their technological products to both internal teams and external customers.
Acting as a subject matter expert, you will serve as the primary point of escalation for complex and non-routine issues to ensure effective problem resolution and guarantee total customer satisfaction. You will be at the heart of the digital adoption strategy by creating engaging content and hosting targeted training sessions.
Advantages
Thrive in a dynamic and highly collaborative work environment.
Become the primary digital product expert for a diverse client base.
Actively participate in web content strategy and the facilitation of interactive training sessions.
Collaborate with a multitude of departments ranging from sales to information technology.
Responsibilities
Promote and support digital products to internal stakeholders and external customers while highlighting their value and practical applications.
Serve as an escalation point for complex and non-routine digital issues by providing expert-level support and solutions.
...
Manage and maintain local website content to ensure accuracy, relevance, and strict alignment with corporate standards.
Maintain social media content and campaigns to enhance overall visibility and engagement.
Plan, host, and facilitate webinars and digital training sessions for internal teams and external customers.
Develop and deliver training materials and resources to increase the adoption and effective use of digital products.
Track, analyze, and report on digital key performance indicators to measure performance and recommend strategic improvements.
Collaborate with sales, marketing, customer support, and technology teams to align digital initiatives with overarching business goals.
Stay current on emerging digital tools, technologies, and industry best practices to enhance product promotion and user experience.
Perform additional ad-hoc duties as required by operational needs.
Qualifications
Excellent communication and presentation skills with complete fluency in both English and French.
High comfort level hosting webinars and conducting in-person training sessions.
Strong organizational skills combined with the ability to manage multiple initiatives simultaneously.
Analytical mindset supported by concrete experience in tracking and reporting on key performance indicators.
Proficiency in web content management systems, webinar platforms, and common digital collaboration tools.
Customer-focused approach with the ability to build trust and maintain strong relationships across diverse stakeholder groups.
Summary
We are looking for a bilingual Digital Specialist who is passionate about training and solving complex problems. If you excel at hosting webinars, managing content, and providing expert-level user support, this opportunity is perfectly suited for you.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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