Liaison agent

This permanent role located in downtown Montreal is a unique opportunity to put your administrative expertise to work on a meaningful mission.

Send us your resume now to: dorine.sportouch@randstad.ca

Advantages
Permanent full-time employment contract (35 hours/week)
Compressed 9/10 schedule: 1 day off every 2 weeks (70 hours in 9 days)
This position will require presence at the organization's office for a minimum of 2 days per week. 3 days of remote work.
Competitive compensation
Group insurance program (50% covered after 3 months) and retirement plan partially funded by the employer
Personal leave bank (5), including one day off on your birthday
Additional time off during the holiday season
Transportation passes paid by the employer – Offices easily accessible by bus, metro, or commuter train

Responsibilities
Reporting to the Producer Services Team Leader, the incumbent plays a key liaison role between the various departments within the organization involved in managing producer files, in line with the application of current regulations, with the aim of ensuring efficient file transfer and monitoring.

In this capacity, the incumbent will perform the following duties:

- Coordinate the monitoring of end-of-process processes (non-compliant procedures, late submissions, and preliminary reviews without completion) from the Producer Services (SAP) team to the Compliance and Verification (CV) team and establish the required action plans;

- Collaborate with the managers on planning the activities and statutory requirements of the Compliance and Verification and Producer Services teams;

- Manage non-complex preliminary reviews;

- Prepare the identified analysis files:

Ensure initial contact with the company

Obtain supporting documents for the analysis and prepare an initial profile

Follow up with the producer once the analysis is complete

Collaborate with the Legal Affairs Department on cases that proceed to court

- Follow up with producers on the opening and progress of compliance files;

- Follow up with companies with mandatory invoices who wish to submit their revised data;

- Process requests received from the finance team and follow up with the appropriate people;

- Collaborate with the ecodesign team on producer files requiring their intervention and coordinate their handling;

- Follow up with producers on incidents assigned to them;

- Participate in promoting ecodesign services.

Qualifications
To qualify, candidates must meet the following criteria:

- Hold a college diploma in administration/management or any other combination of education and experience relevant to the position.
- Possess a minimum of two (2) years of experience in customer service and coordinating client files/records.
- Proficiency with the MS Office Suite and intermediate knowledge of Excel functions.
- Fluency in French** (oral and written).
- Functional knowledge of English** (written and oral communication with an English-speaking clientele – 50%).
- Experience with a corporate clientele or in a regulated sector (an asset).

Skills and Competencies

- Demonstrate strong communication skills (oral and written) and active listening.
- Demonstrate thoroughness and organizational skills
- Natural curiosity
- Aptitude for teamwork
- Ease in learning and adapting to different clienteles.

Summary
Are you interested in this position? Please send your application by email to dorine.sportouch@randstad.ca and we will contact you shortly if your profile matches the criteria.

We look forward to speaking with you.

Human Forward !

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.